Courtyards of Orlando Care Center and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (54%)
- High RN turnover (72%)
Bottom 25% in FL · Critically understaffed (RN) · Below chain average · $15,764 in fines
What this means for your family
While the facility's therapy and admissions teams are highly regarded, the recurring reports of hygiene issues and neglect are significant red flags. If you are considering this facility, we strongly recommend an unannounced visit to inspect the cleanliness of the living areas and to observe staff-to-resident interaction during a weekend shift.
Google Reviews
Google Reviews
60 reviews on Google“Courtyards of Orlando Care Center and Rehab receives highly polarized feedback, with many reviewers praising the admissions team and therapy department while others report severe neglect. Families frequently express concerns regarding poor hygiene, persistent odors, and inadequate staffing levels that lead to delayed care for residents. Potential residents should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing reports of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly professional and welcoming admissions team
- Effective physical and occupational therapy services
- Compassionate and attentive nursing staff (noted by some)
- Strong support during the transition and placement process
Concerns
- Persistent facility odor and poor hygiene/cleanliness (mentioned by 7 reviewers)
- Understaffing leading to delayed response times and hygiene neglect (mentioned by 6 reviewers)
- Inadequate nutritional care and inappropriate meal planning (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed some feedback regarding facility cleanliness; could you walk me through your current housekeeping schedule and how you maintain the environment throughout the day?
- 2Given the recent staffing ratings, what is your current strategy for ensuring timely assistance for residents who need help with daily hygiene or mobility?
- 3I see that your admissions team is highly regarded; how does that same level of dedicated support continue for families once their loved one has transitioned into your care?
- 4Could you share how your dietary team collaborates with clinical staff to ensure residents receive nutritionally appropriate meals that meet their specific health needs?
- 5What protocols do you have in place for medical emergencies, and how do you keep family members informed if there is a change in a resident's health status?
- 6What kind of daily activities or social programs are available to help residents feel engaged and part of the community here?
Personalized based on this facility's data
Key Review Excerpts
“The patients are served what ever they make regardless of their medical condition. Over seasoned and over spiced foods. Her first meal was a Philly cheesesteak. You don’t serve a high saturated fat diet to a heart patient!!!”
“The overall cleansiness of the facility is unacceptable. There is a smell of urine throughout, and many areas appeared dirty and poorly maintain giving concerns about hygiene and infection control.”
“The therapy team works with you. Long as you're willing to do the work they are willing to get you better. Then the wound nurse Jorge takes precise care of each wound carefully making sure you heal up quickly and safely as possible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Five families filed complaints triggering serious deficiencies including abuse protection failures and inadequate policies to prevent neglect in 2023. This facility shows recurring problems with medication management, care planning and assessment, and resident rights protections across multiple surveys from 2022-2025. While the facility corrects deficiencies when cited, the pattern of repeated issues in core care areas suggests ongoing quality challenges that warrant careful consideration during visits.
Aug 14, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Help the resident make transportation arrangements to and from radiology services.
Aug 14, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 19, 2024Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Mar 21, 2024Routine8
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
May 26, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
May 19, 2022Routine8
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 26, 2023
$4,593
Fine
May 26, 2023
$4,600
Fine
May 26, 2023
$6,571
Ownership & Operations
Who Operates This Facility
Courtyards of Orlando Care Center and Rehab
for profit
Chain Affiliation
FL Snf Trust
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 39 of 46
Ownership & Management
Owners
Courtyards Nursing Holdco LLC
Owner · Organization
FL Master Opco Holdco II LLC
Owner (parent company) · Organization
FL Snf Trust I
Owner (parent company) · Organization
FL Snf Trust II
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit courtyardscc.com
Medicare data downloads
Original nursing home datasets
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