Orlando Health Center for Rehabilitation
Strong Medicare quality ratings; families often praise highly effective, intensive physical and occupational therapy. Still worth an in-person visit.
based on 119 Google reviews
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What this means for your family
This facility is an excellent choice for intensive post-hospital rehabilitation, with a standout therapy team that consistently helps patients regain mobility. However, families should be prepared to advocate for their loved ones during the discharge process and should clarify expectations regarding nursing response times during the night shift.
Google Reviews
Google Reviews
119 reviews on Google“Orlando Health Advanced Rehabilitation Institute is highly regarded for its intensive, goal-oriented physical and occupational therapy programs that help patients recover from major surgeries and strokes. While the clinical staff, therapists, and nursing teams receive consistent praise for their professionalism and compassion, some families note challenges with communication, occasional delays in nursing response times, and limited dining options for visitors.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective, intensive physical and occupational therapy
- Compassionate and professional nursing staff
- Clean and modern facility environment
- Strong interdisciplinary team communication
Concerns
- Slow response times for call lights/nursing assistance (mentioned by 3 reviewers)
- Limited food options for visitors and occasional complaints about meal quality (mentioned by 3 reviewers)
- Disorganized or confusing discharge process (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from families; how does the team use that feedback to improve the daily experience for residents?
- 2We have heard great things about the intensive physical and occupational therapy here; could you tell us more about how the therapists work with residents to reach their specific recovery goals?
- 3With such a small, intimate capacity of 10 residents, how do you ensure that nursing assistance and call light responses remain quick and attentive throughout the night?
- 4What are some of the favorite daily activities or social events that help keep the residents engaged and connected with each other?
- 5In the event of a medical emergency or a sudden change in a resident's condition, what is the protocol for communicating with the family and coordinating care?
- 6Could you tell us a bit more about the meal program, including how much variety is available and how you handle specific dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“After transferring to OHARI, everything changed. My therapists, nurses, techs, and doctors worked as a team to ensure I was...”
“The staff, including but not limited to Karyn (PT), Raquel (OT), Ash (Nursing), Jeff (Nursing), and Anna (Case Management), were truly amazing. Each one of them went above and beyond to ensure our needs were met with professionalism, compass”
“On the negative side, the beds are very uncomfortable, especially for someone who already was in the hospital for three weeks prior to arriving at the facility. Also, the discharge process was confusing and disorganized.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 1 measures
1
measures
Residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 12 deficiencies across three surveys, with families filing a complaint in 2024 regarding abuse/neglect reporting procedures. The most recurring issues involve resident assessment and care planning, fire safety protocols, and abuse prevention policies. While all deficiencies show correction dates from the provider, problems persist across different surveys from 2021 to 2024, indicating ongoing compliance challenges in core care areas.
May 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 27, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jun 10, 2021Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
Orlando Health Center for Rehabilitation
for profit
Ownership & Management
Owners
Orlando Health INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit orlandohealth.com
Medicare data downloads
Original nursing home datasets
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