The Shannon Gray Rehabilitation & Recovery Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
This facility's therapy team is highly regarded for post-surgery recovery, but the nursing care consistency is a major concern. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's hygiene and safety, as multiple families have reported neglect when they were not present.
Google Reviews
Google Reviews
63 reviews on Google“The Shannon Gray Rehabilitation & Recovery Center receives highly polarized feedback, with many families praising the facility's physical environment and therapy services, while others report severe concerns regarding neglect and understaffing. While some reviewers describe the staff as compassionate and communicative, a significant number of negative reports highlight issues with hygiene, slow response times, and patient safety. Families should be aware of these inconsistencies and conduct thorough, frequent visits if choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and attractive facility
- Responsive and communicative staff (cited in positive reviews)
- Compassionate and attentive CNA care (cited in positive reviews)
Concerns
- Understaffing leading to slow call-bell response times (mentioned by 6 reviewers)
- Poor hygiene and lack of assistance with basic needs (bathing, changing) (mentioned by 5 reviewers)
- Patient safety incidents and falls (mentioned by 4 reviewers)
- Unprofessional or dismissive attitude from nursing staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the focus on rehabilitation here, how do you ensure that residents receive consistent assistance with daily hygiene and personal care needs while they are focusing on their physical therapy goals?
- 2I noticed that staffing levels can fluctuate; what specific protocols are in place to ensure that call bells are answered promptly, especially during shift changes or peak hours?
- 3With the facility's strong reputation for physical and occupational therapy, how do you integrate these recovery programs into the daily routine for residents who are here for longer-term care?
- 4What proactive measures does the nursing team take to monitor residents for fall prevention, and how is that information communicated to family members?
- 5Could you walk me through your current process for medication management to ensure accuracy and timely administration for residents?
- 6How do you foster a supportive and communicative relationship between the nursing staff and families to ensure that any concerns about a resident's well-being are addressed immediately?
Personalized based on this facility's data
Key Review Excerpts
“The low rating is for the nursing care. Every time I come to visit, I flag safety risks. Today our 97 year old loved one was alone in her room sleeping while her bed was fully raised to its highest setting off the floor and while all the brakes on her bed were off.”
“The facility is nice but dirty. Over the weekend there were dirt and crumbs in the common area. 3 days and did not see housekeeping. I was there to visit frequently. Staff acted like it hurt to move. I know they are short staffed but when you could find one they were in a corner on there phones.”
“My mother was released from hospital to this facility. Her health declined quickly. The doctor never communicated or worked a plan. So she given food she wasn't supposed to eat etc.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Two complaint-triggered deficiencies indicate families have reported concerns about infection control and discharge procedures at this facility. The most recurring problems involve resident rights violations (particularly discharge notification issues), infection control, and building safety systems. While most deficiencies have been corrected, the pattern shows ongoing challenges with fundamental care standards across multiple surveys, suggesting families should carefully evaluate whether this facility meets their quality expectations.
Nov 19, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 3, 2025Routine4
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Apr 3, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2024Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 2, 2022Routine4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
The Shannon Gray Rehabilitation & Recovery Center
for profit
Ownership & Management
Owners
Bennett, Jennifer
Owner
Bennett, Richard
Owner
Bennett, Sarah
Owner
Lawver, Melissa
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit theshannongray.org
Medicare data downloads
Original nursing home datasets
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