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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 64 Google reviews
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The Shannon Gray Rehabilitation & Recovery Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and clean, well-maintained, and attractive facility. Review the component ratings and current source records before deciding.
The Shannon Gray Rehabilitation & Recovery Center receives highly polarized feedback, with many families praising the facility's physical environment and therapy services, while others report severe concerns regarding neglect and understaffing. While some reviewers describe the staff as compassionate and communicative, a significant number of negative reports highlight issues with hygiene, slow response times, and patient safety. Families should be aware of these inconsistencies and conduct thorough, frequent visits if choosing this facility.
Quality Themes
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Concerns
Rating Trends
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Distribution · 66 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The low rating is for the nursing care. Every time I come to visit, I flag safety risks. Today our 97 year old loved one was alone in her room sleeping while her bed was fully raised to its highest setting off the floor and while all the brakes on her bed were off.”
“The facility is nice but dirty. Over the weekend there were dirt and crumbs in the common area. 3 days and did not see housekeeping. I was there to visit frequently. Staff acted like it hurt to move. I know they are short staffed but when you could find one they were in a corner on there phones.”
“My mother was released from hospital to this facility. Her health declined quickly. The doctor never communicated or worked a plan. So she given food she wasn't supposed to eat etc.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Two complaint-triggered deficiencies indicate families have reported concerns about infection control and discharge procedures at this facility. The most recurring problems involve resident rights violations (particularly discharge notification issues), infection control, and building safety systems. While most deficiencies have been corrected, the pattern shows ongoing challenges with fundamental care standards across multiple surveys, suggesting families should carefully evaluate whether this facility meets their quality expectations.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
The Shannon Gray Rehabilitation & Recovery Center
for profit
Owners
Bennett, Jennifer
Owner
Bennett, Richard
Owner
Bennett, Sarah
Owner
Lawver, Melissa
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
64 reviews from families & visitors
Official Website
Visit theshannongray.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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