Memory Care of Contra Costa
Families consistently rate this highly — reviewers highlight compassionate and skilled memory care staff. Schedule a visit to confirm the fit.
based on 33 Google reviews
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What this means for your family
This facility is highly regarded for its specialized dementia care techniques and the warmth of its staff. However, because one reviewer reported serious lapses in hygiene and medical equipment monitoring, you should perform unannounced visits to ensure your loved one's personal care and medical needs are being met consistently.
Google Reviews
Google Reviews
33 reviews on Google“Families generally praise this facility for its exceptionally compassionate, skilled, and attentive staff who excel at managing the emotional complexities of dementia. While most reviewers highlight a safe, clean, and engaging environment, one critical report of neglect regarding medical equipment and hygiene serves as a serious warning for prospective families to monitor care closely.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled memory care staff
- Safe, clean, and inviting environment
- Engaging daily activities and entertainment
- Strong emotional support for families during transitions
Concerns
- Neglect regarding medical equipment (oxygen) and personal hygiene
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
The owner provides highly personalized, empathetic, and warm responses that frequently reference specific staff members, resident names, and the emotional nuances of the reviewer's story. They use a compassionate tone that reinforces a 'family' brand identity.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families' feedback; how do you ensure that the high level of communication seen in your reviews is maintained with our family during daily care?
- 2We want to make sure all of our loved one's medical needs are met; what specific protocols are in place to ensure that essential medical equipment, like oxygen tanks, is monitored and maintained daily?
- 3How does the care team approach personal hygiene and grooming routines to ensure every resident feels refreshed and dignified each day?
- 4We are looking for a place that feels like home; could you tell us more about the specific types of engaging daily activities or entertainment programs available to keep residents active?
- 5In the event of a medical emergency after hours, what is the immediate process for notifying both the medical staff and our family?
- 6With a capacity of 75 residents, how does the staff ensure that each person receives personalized attention and emotional support during the transition into memory care?
Personalized based on this facility's data
Key Review Excerpts
“The people there are spectacular. I'm amazed at how they can distract my mother to get her to do what needs to be done. Their skills are wonderful.”
“Every time we visited his oxygen would be on the floor and he would be in the same clothes. A couple times the door to his room was</em> was locked from the outside.”
“The staff reach out when he needs anything, they reach out to the Dr when needing something and myself and my family are at such a peaceful place knowing how well he is cared for.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 29, 2026InspectionClean
The facility underwent a 1-Year Annual Required inspection on January 29, 2026. The report indicates that no deficiencies were cited during the visit, and the LPA noted that the facility was compliant with observed standards.
Nov 13, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 10, 2025ComplaintClean
This was an unannounced Case Management visit conducted on November 10, 2025, regarding a previously cited deficiency. Although the original citation was rescinded, the visit resulted in the recitation of a deficiency per the attached LIC809D form. Two Type B deficiencies were cited concerning the lack of documentation for annual routine medical visits and updated annual medical assessments for specific residents.
Nov 10, 2025OtherClean
This was an unannounced Case Management visit conducted on November 10, 2025, regarding a previously cited deficiency. Although the original citation was rescinded, the visit resulted in the recitation of a deficiency per the attached LIC809D form. Two Type B deficiencies were cited concerning the lack of documentation for annual routine medical visits and updated annual medical assessments for specific residents.
Mar 7, 2025OtherClean
The unannounced Case Management visit was conducted on 03/07/2025 to review incidents reported on 03/02/2025. The Licensing Program Analyst interviewed staff regarding incidents involving physical altercations between residents. No deficiencies were cited during the visit.
Mar 7, 2025OtherClean
The unannounced Case Management visit was conducted on 03/07/2025 to review incidents reported on 03/02/2025. The Licensing Program Analyst interviewed staff regarding incidents involving physical altercations between residents. No deficiencies were cited during the visit.
Jan 29, 2025InspectionClean
The inspection identified four deficiencies across multiple regulations. One deficiency was cited as Type A, indicating an immediate health or safety risk, related to criminal record clearances. Three deficiencies were cited as Type B, concerning outdated medical assessments, staff certifications (First Aid/CPR), and food handler certifications. All deficiencies require corrective action by specified due dates.
Nov 21, 2024OtherClean
The case management visit on 11/21/2024 identified one deficiency related to record keeping. Specifically, the facility was cited for failing to submit required incident reports, including resident hospitalizations, to the licensing agency. This is a Type B deficiency requiring corrective action by 12/05/2024.
Ownership & Operations
Who Operates This Facility
Carlton Senior Living, LLC
DIALA, ERICA
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit carltonseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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