The Kensington at Walnut Creek
Families consistently rate this highly — reviewers highlight warm and compassionate care staff. Schedule a visit to confirm the fit.
based on 47 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high-end, beautiful environment with a deeply caring and communicative staff. However, when touring, you should specifically ask about the current training and attitude of the dining services staff to ensure the dining experience meets your expectations.
Google Reviews
Google Reviews
47 reviews on Google“The Kensington at Walnut Creek is highly regarded for its beautiful, upscale environment and a compassionate, attentive staff that fosters a sense of community. While many families praise the vibrant social life and high-quality amenities, some reviewers have raised concerns regarding the attitude of dining staff and occasional inconsistencies in medication administration.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate care staff
- Beautifully designed, upscale facilities
- Engaging and diverse activity programs
- Clean and well-maintained environment
Concerns
- Rude or impatient dining staff (mentioned by 2 reviewers)
- Inconsistent medication administration
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
The owner provides personalized responses to detailed reviews, often mentioning specific staff members or amenities mentioned by the reviewer. For simple star ratings or short comments, they rely on a set of repetitive, polite templates.
Questions for Your Tour
- 1We've heard wonderful things about how beautiful and well-maintained the facility is; could you show us some of your favorite common areas?
- 2Since the activity programs here are known to be so engaging and diverse, what are some of the most popular weekly events for residents?
- 3How does the nursing team ensure that medication schedules are followed precisely and consistently every day?
- 4We noticed the management is very active in communicating with families through reviews; how do you typically handle feedback or concerns from residents' families?
- 5What is the dining experience like here, and how do you ensure the service remains friendly and attentive during meal times?
- 6In the event of a medical emergency after hours, what specific protocols are in place to ensure immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“The Kensington at Walnut Creek is a truly beautiful community, beginning the moment you walk into the lobby. The space feels warm and elegant, with a dining area that looks as though it was plucked straight out of Napa Valley.”
“The med tech staff was very helpful in finding out why one of their members had left a message about my mother, who is a resident. The original message had been a proactive move to let me know of an incident of mild concern.”
“Since Terrie Valentine’s arrival at Enliven, I have witnessed a noticeable change in the care unit. She has taken it upon herself to really get to know each resident and has creatively provided a wide variety of activities.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 17, 2026Other
The inspection was a case management visit following an Unusual Incident Report concerning medication administration. The primary deficiency found relates to medication administration protocols, specifically regarding the proper dosing and documentation of narcotic medications. The facility was cited for non-compliance with physician's orders regarding medication administration.
The facility failed to ensure medication was administered according to the physician's directions. Specifically, the resident was given the same dose of narcotic medication in the morning, which poses a potential health, safety, or personal rights risk.
Dec 18, 2025OtherCleanReport
The case management visit was prompted by multiple Unusual Incident Reports (UIRs) concerning medication administration errors over several months. Deficiencies were cited primarily related to medication administration protocols, specifically citing failures to administer medications according to physician's directions for multiple residents. All identified deficiencies were classified as Type B, requiring corrective action.
Dec 18, 2025Other
The case management visit was prompted by multiple Unusual Incident Reports (UIRs) concerning medication administration errors over several months. Deficiencies were cited primarily related to medication administration protocols, specifically citing failures to administer medications according to physician's directions for multiple residents. All identified deficiencies were classified as Type B, requiring corrective action.
The facility failed to ensure that medications were administered according to the physician's directions for residents R1, R2, R3, R4, and R5. This indicates a systemic failure in medication administration protocols.
The licensee did not comply with the requirement to administer medications according to physician's directions, which poses a potential health and safety risk to the persons in care.
Dec 9, 2025OtherCleanReport
The facility underwent an unannounced Case Management visit to investigate a past incident involving a resident fall. The primary deficiency cited relates to failure to immediately contact 9-1-1 following an injury, which is a Type B violation. The facility was advised to conduct staff training on emergency 911 response procedures.
Dec 9, 2025Other
The facility underwent an unannounced Case Management visit to investigate a past incident involving a resident fall. The primary deficiency cited relates to failure to immediately contact 9-1-1 following an injury, which is a Type B violation. The facility was advised to conduct staff training on emergency 911 response procedures.
The facility failed to immediately telephone 9-1-1 when an injury or circumstance presented an imminent threat to a resident’s health. This was noted based on record review and interviews regarding an incident involving R1.
Dec 9, 2025OtherCleanReport
The facility underwent an unannounced Case Management visit to investigate a past incident involving a resident fall. The primary deficiency cited relates to failure to immediately contact 9-1-1 following an injury, which is a Type B violation. The facility was advised to conduct staff training on emergency 911 response procedures.
Dec 9, 2025OtherCleanReport
The facility underwent an unannounced Case Management visit to investigate a past incident involving a resident fall. The primary deficiency cited relates to failure to immediately contact 9-1-1 following an injury, which is a Type B violation. The facility was advised to conduct staff training on emergency 911 response procedures.
Dec 9, 2025Complaint
The facility underwent an unannounced Case Management visit to investigate a past incident involving a resident fall. The primary deficiency cited relates to failure to immediately contact 9-1-1 following an injury, which is a Type B violation. The facility was advised to conduct staff training on emergency 911 response procedures.
The facility must maintain a record of dosages for centrally stored medications when requested by the prescribing physician or Department. This record was not available.
The discrepancy between the Medication Administration Record (MAR) and the Individual Resident Narcotic Record regarding narcotic administration times demonstrates falsified or inaccurate documentation, posing a potential health and safety risk.
The facility failed to ensure that injections are administered by an appropriately skilled professional when required. Medication Technicians were observed administering insulin injections.
Ownership & Operations
Who Operates This Facility
Kensington Tenant LLC & Kisco Senior Living, LLC
VILLANUEVA, JOSEPH
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit kiscoseniorliving.com
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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