Chateau III
Families consistently rate this highly — reviewers highlight attentive and caring staff. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
This facility offers an impressive, personalized intake process and highly praised staff members who prioritize dignity and communication. However, families should perform due diligence regarding medication schedules and staff professionalism, as there are historical reports of inconsistent medication timing and poor conduct.
Google Reviews
Google Reviews
20 reviews on Google“Families generally praise the facility for its exceptional intake process and the attentive, caring nature of specific staff members like Lisa. While many reviewers highlight high-quality care and cleanliness, there are serious allegations regarding inconsistent medication management and unprofessional staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring staff
- Smooth and supportive intake process
- Clean and well-maintained facility
- Professional communication with families
Concerns
- Inconsistent medication administration timing
- Unprofessional staff communication/conduct
- High cost of services relative to value
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how well-maintained the facility is; what specific cleaning and maintenance schedules do you follow to keep the building looking so nice?
- 2I noticed the management is very active in communicating with families online; how would you describe your typical approach to keeping us updated on our loved one's well-being?
- 3Could you walk us through the specific protocols in place to ensure medications are administered accurately and precisely on schedule?
- 4How does the care team handle medical emergencies or changes in health status during the overnight hours?
- 5We'd love to hear more about the daily rhythm here—what kind of social activities or outings are available to help residents stay engaged with the community?
- 6Since we are evaluating our budget, could you help us understand the specific services and amenities included in the monthly cost to ensure we're getting the best value for our family?
Personalized based on this facility's data
Key Review Excerpts
“I can’t say enough about Lisa and the process we went through for my mom. She was caring and listened to our needs and she got my mom in a room and set up with what she needed fast.”
“He has been always been greeted and treated with dignity and respect by every staff member. While Covid has impacted our ability to visit, we have consistently been kept in the know re his care and well-being.”
“I'm a nurse and pretty particular about these things, so I would highly recommend any family member of yours living there !”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Nov 18, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Sep 4, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Aug 6, 2025InspectionClean
The facility underwent a 1-Year Annual Required inspection on August 6, 2025. The inspection covered various areas including resident apartments, common areas, and operational documentation. No deficiencies were cited during this visit, and the report confirms that all required documents were reviewed.
Aug 29, 2024InspectionClean
The facility underwent a 1-Year Annual Required inspection conducted unannounced. The LPA observed adequate lighting, proper temperature control, and appropriate safety measures in the facility. No deficiencies were cited during the visit, though several documents were requested for submission by a specified date.
Dec 11, 2023OtherClean
The facility underwent an unannounced Case Management visit regarding an incident reported on 11/30/2023. The investigator met with the Executive Director and interviewed the concerned party (S2). The visit concluded with the collection of relevant documents, and no deficiencies were issued.
Dec 11, 2023OtherClean
The facility underwent an unannounced Case Management visit regarding an incident reported on 11/30/2023. The investigator met with the Executive Director and interviewed the concerned party (S2). The visit concluded with the collection of relevant documents, and no deficiencies were issued.
Dec 11, 2023OtherClean
The facility underwent an unannounced Case Management visit regarding an incident reported on 11/30/2023. The investigator met with the Executive Director and interviewed the concerned party (S2). The visit concluded with the collection of relevant documents, and no deficiencies were issued.
Sep 13, 2023InspectionClean
The facility underwent a 1-Year Annual Required inspection on September 13, 2023. The inspection covered various areas including resident rooms, common areas, and operational procedures. No deficiencies were cited during the visit, and the facility was noted to have adequate safety measures and documentation.
Ownership & Operations
Who Operates This Facility
Carlton Senior Living, LLC
TRACEY INGLEMAN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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