The Sanctuary at Tuttle Crossing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (71%)
- High RN turnover (62%)
Bottom 25% in OH · Meets national RN staffing standard · Above average staffing · Very high staff turnover · Worst in AMERICAN HEALTH FOUNDATION chain · No penalties on record · Abuse citation
What this means for your family
While some families report excellent long-term care, the recent trend of severe medical neglect and poor staff responsiveness is deeply concerning. If you consider this facility, we strongly recommend unannounced visits during weekends and evenings to observe staffing levels and hygiene, and to verify the facility's current medical oversight protocols.
Google Reviews
Google Reviews
54 reviews on Google“The Sanctuary at Tuttle Crossing receives highly polarized feedback, with some families praising the compassionate, long-term care and effective rehab therapy, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with staff responsiveness, hygiene, and the use of agency personnel, leading to dangerous lapses in medical oversight for some residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Warm, compassionate long-term care staff
- Clean, home-like environment
- Supportive hospice coordination
Concerns
- Slow or non-existent response to call lights and patient needs (mentioned by 6 reviewers)
- Poor hygiene and unpleasant odors in the facility (mentioned by 3 reviewers)
- Inadequate communication and dishonesty from staff/management (mentioned by 4 reviewers)
- Reliance on agency staff who are perceived as uncaring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on staffing, how do you ensure consistent care quality when relying on agency personnel versus your permanent staff members?
- 2Could you walk me through your current process for responding to call lights and how you track the time it takes for a resident to receive assistance?
- 3I noticed some feedback regarding facility cleanliness and odors; what is your daily schedule for housekeeping and deep-cleaning resident rooms?
- 4How does your leadership team handle communication with families when a change in a resident's health or medication occurs?
- 5Since the physical therapy department is highly regarded here, how do you integrate those services into the daily routines of long-term residents?
- 6What is your protocol for managing medical emergencies or sudden health changes, and how quickly would a family be notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“My mom is recovering from a hip surgery and has experienced nothing but rude and gaslighting individuals since her stay initiated.”
“My mother stayed here in June of ‘23 while recovering from a leg break. Very hard to get a person to help, she complained of a kidney infection for many days and they did nothing. She went into septic shock in hours.”
“My husband spent the last two months of his life here. I will be forever thankful that it was with such a caring and knowledgeable staff, all the way from the front office to the bedside.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints about serious issues including abuse protection failures and dietary problems. The most recurring problems involve food safety and preparation, fire safety systems, and medication management. While all deficiencies show correction dates, the pattern of repeated food safety violations across multiple years and recent serious complaints about abuse protection (January 2026) and wound care (December 2025) suggest ongoing challenges that warrant careful consideration before visiting.
Jan 9, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 23, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 14, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 15, 2025Routine28
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 15, 2025Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Sep 23, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
The Sanctuary at Tuttle Crossing
nonprofit
Chain Affiliation
American Health Foundation
6 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 6 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit ahfohio.com
Medicare data downloads
Original nursing home datasets
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