Masonic Care Community of New York
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Above average staffing · No penalties on record
What this means for your family
While the facility offers a beautiful campus and some dedicated staff, the recent trend of negative reviews regarding patient neglect and unresponsive management is concerning. We strongly recommend that families conduct unannounced visits during weekends and evenings to observe staffing levels and care quality firsthand before making a decision.
Google Reviews
Google Reviews
29 reviews on Google“Masonic Care Community of New York receives highly polarized feedback, with recent reviews highlighting significant concerns regarding patient neglect, understaffing, and poor communication. While some families praise the beautiful campus and compassionate nursing care, others report serious issues with hygiene, missing personal property, and a lack of responsiveness from management.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus grounds
- Compassionate and gentle nursing care
- Secure facility with parking and security
Concerns
- Allegations of patient neglect and poor staff responsiveness (mentioned by 4 reviewers)
- Inadequate communication and lack of follow-through from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1The campus grounds look absolutely beautiful; what kind of outdoor activities or strolls are available for residents to enjoy the scenery?
- 2I noticed some praise for the gentle nursing care here; how do you ensure that this level of compassion is maintained across all shifts?
- 3How does the administration ensure that families are kept consistently updated on changes in a resident's care or health status?
- 4With the recent inspections, what specific steps has the facility taken to address the identified deficiencies and improve overall care standards?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating immediate care?
- 6How do you manage responsiveness to resident needs during busy periods to ensure no one feels overlooked?
Personalized based on this facility's data
Key Review Excerpts
“While my Dad was a patient for a very short time, many times I witnessed his caregivers treat him with kindness, respect, compassion and a gentleness that went above and beyond their job descriptions.”
“My father is being neglected and got an infection because of it. We have tried to address the issue many many times to no avail.”
“The staff is terrible they do not care for their patients. I’ve called multiple times and even spoke to HR about this and nothing is being done.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility had 34 deficiencies across 4 surveys, with one family complaint resulting in a citation for accident prevention. The most recurring issues involve fire safety systems, medication management, and accident hazard prevention. While all deficiencies show correction dates, the pattern of repeated problems with electrical systems, fire safety equipment, and accident prevention across multiple surveys suggests ongoing maintenance and safety oversight challenges that families should discuss during visits.
Nov 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 17, 2024Routine13
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 7, 2021Routine16
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 31, 2019Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum piping is labeled.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Nov 12, 2025
$136,050
Ownership & Operations
Who Operates This Facility
Masonic Care Community of New York
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit masonichomeny.org
Medicare data downloads
Original nursing home datasets
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