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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 146 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 45% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 10 findings, above the NY average of 7.6. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
The Pines at Utica receives high praise for its compassionate, attentive nursing staff and effective rehabilitation programs, with many families noting that their loved ones felt well-cared for and respected. While the majority of reviews are positive, there are recurring concerns regarding occasional understaffing, slow response times for basic needs, and inconsistent food quality. Families should be aware that while the facility is generally described as clean and welcoming, some experiences highlight significant lapses in care during high-stress periods.
Quality Themes
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Concerns
Rating Trends
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Distribution · 151 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff go above and beyond—not only in meeting medical needs but also in making sure each resident feels seen and cared for as an individual.”
“The physical therapy staff are amazing, they know when to push you and also know when you may need a break or if you just may be having a bad day.”
“My mother has been here for at least 3 years. The staff at this facility are the kindest, most compassionate people who give my mom absolutely fantastic care. And this is in spite of the fact that my mother, in her state of dementia, is a real handful!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints about this facility, with 6 complaint-triggered deficiencies identified across surveys including serious issues with medication management and basic daily care assistance. The most recurring problems involve quality of care, food service and dietary accommodations, and safety hazards, with several issues repeating across multiple years despite reported corrections. While all deficiencies show correction dates, the pattern of recurring problems in core care areas warrants careful consideration during any visit.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Nov 5, 2025
$46,920
Fine
Feb 20, 2025
$8,788
The Pines at Utica Center for Nursing and Rehab
for profit
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 42 of 43 (Lowest rating)
Owners
Biderman, Nechama
Owner
Cohen, David
Owner
Fuchs, Morris
Owner
Goldenberg, Chaim
Owner
Lipman, Michael
Owner
Manela, Magda
Owner
Ostreicher, Susan
Owner
Roberts, Laurence
Owner
Bokow, Barry
Owner
David, Albert
Owner
Eisen, Mordechai
Owner
Geffner, Fay
Owner
Gerber, Jennifer
Owner
Laufer, Schmuel
Owner
Lopiansky, Rebecca
Owner
Lyons, Rachel
Owner
Neuman, Gerald
Owner
Ostreicher, David
Owner
Ostreicher, Marc
Owner
Pollack, Sylvia
Owner
Shaya-Mograby, Moshe
Owner
Skoczylas, Dvora
Owner
Skoczylas, Josef
Owner
Steg, Yitzchok
Owner
Warman, Elissa
Owner
Biderman, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Biderman, Sol
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Biderman, Yehuda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldenberg, Harold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldenberg, Leon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldenberg, Malky
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hirsh, Libe
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
146 reviews from families & visitors
Official Website
Visit pinesutica.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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