Oneida Center for Rehabilitation and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
Watch Oneida Center for Rehabilitation and Nursing
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 6.0)
- High staff turnover (61%)
- High RN turnover (76%)
Bottom 25% in NY · Critically understaffed (RN) · Worst in CENTERS HEALTH CARE chain · No penalties on record
What this means for your family
Given the serious and recurring reports of neglect and unprofessional conduct, we strongly advise families to conduct an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand. Please be aware that while some families report positive experiences, the frequency of critical safety and communication concerns is high.
Google Reviews
Google Reviews
51 reviews on Google“Oneida Center for Rehabilitation and Nursing receives highly polarized feedback, with a significant number of families reporting severe neglect, unprofessional behavior, and poor communication. While some reviewers praise the facility's appearance and specific staff members, many others describe distressing experiences involving lack of basic care, hygiene issues, and alleged mistreatment of vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained physical environment
- Some staff members described as friendly and caring
- Holiday decorations and homelike atmosphere
Concerns
- Neglect of basic patient needs (hygiene, feeding, positioning) (mentioned by 6 reviewers)
- Unprofessional, rude, or abusive staff behavior (mentioned by 9 reviewers)
- Poor communication with families and lack of medical updates (mentioned by 4 reviewers)
- Slow or non-existent response to call bells (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility looks very well-maintained and festive; what kind of seasonal decorations or special events do you host to keep the atmosphere feeling like home?
- 2How do you ensure that residents are consistently assisted with their personal hygiene and repositioning throughout the day?
- 3What is the protocol for communicating medical updates or changes in condition to family members to ensure we are always in the loop?
- 4How do you manage medication administration to ensure everything is handled accurately and timely?
- 5What is the typical response time when a resident uses their call bell, and how do you ensure staff are available to assist promptly?
- 6Could you tell me more about the dining experience and how the facility manages meal service and nutrition for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The residents are left unkept and unattended and takes hours for them to assist residents. She fell trying to get herself to bathroom and suffered a Traumatic Brain Injury and we weren't made aware of why she was so dis-oriented until 2 months later.”
“My grandfathers wedding ring was stolen off of his finger as he was dying and unable to defend himself. The facility did not take the situation seriously and fail”
“They don’t come in at night to help someone who is fully handicapped and can’t move their hands, legs or anything ! They don’t come in to change positions or give the person water! Call bell is taken away from patients!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring issues with fire safety and building maintenance, though most deficiencies have been corrected. The most persistent problems involve fire protection systems, electrical safety, and smoke barriers appearing across multiple surveys. Two families filed complaints, one regarding notification requirements when residents experience incidents. While the facility addresses violations when cited, the pattern of repeated fire safety and infrastructure deficiencies suggests ongoing maintenance challenges that families should discuss during visits.
Dec 10, 2024Routine20
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Dec 10, 2024Complaint1
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Nov 7, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 2, 2022Routine18
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Dec 6, 2019Routine17
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Oneida Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 32 of 35 (Worst)
Ownership & Management
Owners
Utica Kr Holding LLC
Owner · Organization
Rozenberg, Kenneth
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit oneida-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Focus Senior Living at Utica
< 1 miAssisted Living · Utica, NY
The Grand Rehabilitation and Nursing at Utica
< 1 miNursing Home · Utica, NY
The Pines at Utica Center for Nursing and Rehab
< 1 miNursing Home · Utica, NY
Mvhs Rehabilitation and Nursing Center
1.9 miNursing Home · Utica, NY
Utica Rehabilitation & Nursing Center
1.9 miNursing Home · Utica, NY
Cedarbrook Village, Incorporated
2.6 miAssisted Living · New Hartford, NY