Charles T Sitrin Health Care Center INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 75 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Above recommended total nurse staffing · $171,860 in fines
What this means for your family
Sitrin is highly regarded for its physical therapy and rehabilitation programs, making it a strong candidate for short-term recovery. However, families of long-term residents should be aware of recurring reports regarding poor communication and inconsistent hygiene care. We strongly recommend scheduling frequent, unannounced visits to monitor your loved one's daily care and maintaining direct contact with nursing supervisors rather than relying solely on administrative staff.
Google Reviews
Google Reviews
75 reviews on Google“Sitrin Health Care Center receives highly polarized feedback, with many praising its physical therapy and rehab services while others report significant neglect and communication failures. Families frequently highlight excellent clinical outcomes for short-term rehab, but long-term residents and their families often express frustration regarding poor hygiene, staff turnover, and unresponsive administrative processes.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy and rehabilitation
- Clean and well-maintained facility environment
- Engaging activities and outings for residents
- Attentive and caring nursing staff (in specific units)
Concerns
- Neglect of personal hygiene and basic resident care (mentioned by 4 reviewers)
- Poor communication and unresponsiveness from administration/social work (mentioned by 4 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Theft or loss of personal belongings and clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the physical therapy and rehab programs here; could you tell us more about how that process works for new residents?
- 2How does the nursing team ensure that medication management is handled accurately and consistently throughout the day?
- 3What is the best way for our family to stay in regular contact with the administration and social work team regarding updates on our loved one?
- 4Can you describe the daily activity schedule and how you ensure residents stay engaged with outings and social events?
- 5In the event of a medical emergency after hours, what are the specific protocols the nursing staff follows to ensure immediate care?
- 6What systems do you have in place to help residents keep track of their personal belongings and prevent items from getting lost?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother has been in the rehab center at Sitrin twice within the year, and it is a great place. They cared for her well and the physical therapy people helped her so much.”
“Was inpatient twice for TKR , the staff was very attentive, the physical therapy dept. was excellent , they made sure I went twice a day and sent someone in on weekends as well to do my PT.”
“Staff that takes care of patients is great but the Social Worker discharge Care Team is AWFUL. They don't do their job. My stepdad was sent home, they had meds listed and no scripts, a follow up for an appointment with ZERO contact info.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints triggered serious deficiencies in February 2025 regarding protection from abuse and neglect, indicating families have filed reports about resident safety concerns. This facility shows recurring problems across multiple areas including fire safety systems, medication management, and care quality that persist across surveys from 2020 to 2025, though all violations have correction dates, suggesting ongoing compliance struggles rather than sustained improvements.
May 28, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 19, 2024Routine25
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nov 19, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 5, 2024Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Feb 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Feb 12, 2025
$171,860
Ownership & Operations
Who Operates This Facility
Charles T Sitrin Health Care Center INC
nonprofit
Ownership & Management
Owners
Charles T. Sitrin Network of Homes and Services, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit sitrin.com
Medicare data downloads
Original nursing home datasets
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