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Nursing HomeMedicaid Investigative

Maplewood Nursing and Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

125 W Schoolhouse Lane, Germantown · Philadelphia, PA 19144180 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 193 Google reviews

5
4
3
2
1
Maplewood Nursing and Rehab  Center Nursing Home in Philadelphia, PA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • High staff turnover (56%)
  • High RN turnover (62%)

Above average in PA · Below recommended RN staffing · Chain outperformer · $76,483 in fines

Source: Medicare data

What this means for your family

While the facility is often praised for its clean common areas and friendly front-desk staff, there is a recurring pattern of serious neglect regarding basic hygiene and staffing levels. If you are considering this facility, we strongly recommend visiting unannounced, specifically on weekends or evenings, to observe the actual level of care and staffing responsiveness.

Google Reviews

Google Reviews

193 reviews on Google
Maplewood Nursing and Rehab Center receives highly polarized feedback, with many visitors praising the welcoming front desk staff and clean, pleasant atmosphere. However, a significant number of reviewers, including former staff and family members, report serious concerns regarding chronic understaffing, poor hygiene, and neglectful care, particularly regarding incontinence care and laundry services. Families should be aware that experiences appear to vary drastically depending on the specific floor or shift.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean4.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Welcoming and professional front desk reception
  • Clean and well-maintained common areas
  • Engaging activities and recreation staff
  • Helpful and informative admissions department

Concerns

  • Severe understaffing leading to neglect (mentioned by 9 reviewers)
  • Poor incontinence care and hygiene (soiled linens/briefs) (mentioned by 7 reviewers)
  • Poor food quality and cold meals (mentioned by 4 reviewers)
  • Unprofessional or rude nursing staff (mentioned by 5 reviewers)
  • Shortage of basic supplies (linens, briefs, medication) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(2)'21(11)'23(39)'25(45)'26(28)

Distribution · 164 analyzed

5
110
4
13
3
5
2
6
1
30

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with personal hygiene and incontinence care?
  • 2I noticed the facility has a 2-star CMS staffing rating; how do you manage daily care tasks to ensure residents aren't waiting too long for support?
  • 3Could you walk me through the process for ensuring that essential supplies, such as linens and briefs, are consistently available for every resident?
  • 4I read that the recreation team is very engaging; what are some of the most popular daily activities that help residents feel connected and active?
  • 5Regarding the dining experience, what steps are being taken to ensure that meals are served at the proper temperature and meet the nutritional preferences of the residents?
  • 6How does your nursing team communicate with families when there is a change in a resident's health status or a need for medication adjustments?

Personalized based on this facility's data


Key Review Excerpts

They literally had my mom laying in her own feces and piss for hours. My sister literally had to argue with one of the nurses who was very disrespectful.

Family member · 2024☆☆☆☆

The building and grounds are beautiful. The facial recognition sign in is awesome. The guest rest room was impeccable. My friend was cheerful, and had a TV by his bed.

Visitor · 2024★★★★★

My mother is a new resident there and her roommate is not clean. The roommate dirty clothes have little nets flying around, she smokes and my mother has breathing issues. They need more nurses and cleaning people on staff.

Family member · 2024★★★☆☆
Source: 193 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
53%
Registered nurses for medical care
Total Nursing
3.11hrs
76%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility77.5%
Worse than Avg
Here
77.5%
US
95.5%
PA
93.5%
Philadelphia
89.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility76.2%
Worse than Avg
Here
76.2%
US
93.4%
PA
87.1%
Philadelphia
77.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.2%
Worse than Avg
Here
31.2%
US
19.4%
PA
26.0%
Philadelphia
22.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
12.1%
PA
8.3%
Philadelphia
12.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.7%
Better than Avg
Here
13.7%
US
19.5%
PA
19.9%
Philadelphia
15.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
14.4%
PA
17.5%
Philadelphia
15.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility36.0%
Worse than Avg
Here
36.0%
US
79.8%
PA
68.7%
Philadelphia
51.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility39.1%
Worse than Avg
Here
39.1%
US
81.8%
PA
69.2%
Philadelphia
52.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
PA
1.4%
Philadelphia
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (10.1)
7 complaint-triggered
$76,483 in fines

This facility has a concerning pattern of recurring safety and operational issues, with families filing multiple complaints about accident prevention, care quality, and environmental conditions. The most frequent problems involve safety hazards, nutrition and dietary services, and care planning, with some issues like safety supervision appearing repeatedly across different surveys. While all 64 deficiencies show correction dates, the high volume and complaint-driven nature suggest ongoing operational challenges that families should investigate thoroughly during visits.

Mar 17, 2026Complaint
1
0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

Aug 28, 2025Routine
9
0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Dec 30, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 11, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Nov 6, 2024Routine
28
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0200Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0802Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0922Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have enough backup water supply for essential areas of the nursing home.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Sep 12, 2024Complaint
1
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Federal Penalties

Fine

Aug 15, 2024

$56,521

Fine

Jan 12, 2024

$19,962

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maplewood Nursing and Rehab Center

Organization Type

for profit

Ownership & Management

Owners

Pa8 Master Tenant LLC

Owner · Organization

Pa Ops Holdings, LLC

Owner (parent company) · Organization

Epstein, Joel

Owner (parent company)

Kuster, Leslie

Owner (parent company)

Key personnel

Keel, MeganManaging Control - Governing BodyKuster, LeslieManaging Control - Governing BodyLewis, StevenManaging Control - Governing BodyKeel, MeganManagerKuster, LeslieManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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