Maplewood Nursing and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 193 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (56%)
- High RN turnover (62%)
Above average in PA · Below recommended RN staffing · Chain outperformer · $76,483 in fines
What this means for your family
While the facility is often praised for its clean common areas and friendly front-desk staff, there is a recurring pattern of serious neglect regarding basic hygiene and staffing levels. If you are considering this facility, we strongly recommend visiting unannounced, specifically on weekends or evenings, to observe the actual level of care and staffing responsiveness.
Google Reviews
Google Reviews
193 reviews on Google“Maplewood Nursing and Rehab Center receives highly polarized feedback, with many visitors praising the welcoming front desk staff and clean, pleasant atmosphere. However, a significant number of reviewers, including former staff and family members, report serious concerns regarding chronic understaffing, poor hygiene, and neglectful care, particularly regarding incontinence care and laundry services. Families should be aware that experiences appear to vary drastically depending on the specific floor or shift.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and professional front desk reception
- Clean and well-maintained common areas
- Engaging activities and recreation staff
- Helpful and informative admissions department
Concerns
- Severe understaffing leading to neglect (mentioned by 9 reviewers)
- Poor incontinence care and hygiene (soiled linens/briefs) (mentioned by 7 reviewers)
- Poor food quality and cold meals (mentioned by 4 reviewers)
- Unprofessional or rude nursing staff (mentioned by 5 reviewers)
- Shortage of basic supplies (linens, briefs, medication) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 164 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with personal hygiene and incontinence care?
- 2I noticed the facility has a 2-star CMS staffing rating; how do you manage daily care tasks to ensure residents aren't waiting too long for support?
- 3Could you walk me through the process for ensuring that essential supplies, such as linens and briefs, are consistently available for every resident?
- 4I read that the recreation team is very engaging; what are some of the most popular daily activities that help residents feel connected and active?
- 5Regarding the dining experience, what steps are being taken to ensure that meals are served at the proper temperature and meet the nutritional preferences of the residents?
- 6How does your nursing team communicate with families when there is a change in a resident's health status or a need for medication adjustments?
Personalized based on this facility's data
Key Review Excerpts
“They literally had my mom laying in her own feces and piss for hours. My sister literally had to argue with one of the nurses who was very disrespectful.”
“The building and grounds are beautiful. The facial recognition sign in is awesome. The guest rest room was impeccable. My friend was cheerful, and had a TV by his bed.”
“My mother is a new resident there and her roommate is not clean. The roommate dirty clothes have little nets flying around, she smokes and my mother has breathing issues. They need more nurses and cleaning people on staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring safety and operational issues, with families filing multiple complaints about accident prevention, care quality, and environmental conditions. The most frequent problems involve safety hazards, nutrition and dietary services, and care planning, with some issues like safety supervision appearing repeatedly across different surveys. While all 64 deficiencies show correction dates, the high volume and complaint-driven nature suggest ongoing operational challenges that families should investigate thoroughly during visits.
Mar 17, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Aug 28, 2025Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Dec 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 6, 2024Routine28
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Have enough backup water supply for essential areas of the nursing home.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Sep 12, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Federal Penalties
Fine
Aug 15, 2024
$56,521
Fine
Jan 12, 2024
$19,962
Ownership & Operations
Who Operates This Facility
Maplewood Nursing and Rehab Center
for profit
Ownership & Management
Owners
Pa8 Master Tenant LLC
Owner · Organization
Pa Ops Holdings, LLC
Owner (parent company) · Organization
Epstein, Joel
Owner (parent company)
Kuster, Leslie
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
193 reviews from families & visitors
Official Website
Visit maplewoodhealthpa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Meadowview Rehabilitation and Nursing Center
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