Apple Rehab Rocky Hill
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 12)
Bottom 25% in CT · Low staff turnover (stable workforce) · Worst in APPLE REHAB chain · $28,565 in fines · Abuse citation
What this means for your family
While the rehabilitation therapy team is frequently praised for their expertise, the facility has a consistent pattern of severe complaints regarding nursing responsiveness, hygiene, and unprofessional staff behavior. Families should exercise extreme caution and are advised to conduct unannounced visits to observe the actual quality of care and cleanliness before making a decision.
Google Reviews
Google Reviews
43 reviews on Google“Apple Rehab Rocky Hill receives highly polarized feedback, with a significant number of families reporting severe neglect, unprofessional staff, and poor communication. While some reviewers praise specific staff members and the rehabilitation therapy team, the facility is frequently cited for failing to meet basic care standards, including medication management, hygiene, and timely responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and caring rehabilitation therapy team
- Specific individual staff members noted for kindness
- Convenient location in Rocky Hill
Concerns
- Slow or non-existent response to call bells (mentioned by 4 reviewers)
- Unprofessional and rude staff behavior (mentioned by 7 reviewers)
- Poor cleanliness and hygiene in patient rooms (mentioned by 4 reviewers)
- Medication management errors and missed doses (mentioned by 2 reviewers)
- Loss of patient personal belongings and valuables (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation therapy team here; could you tell us more about how they work with residents to meet their physical goals?
- 2How does the nursing team ensure that medication schedules are strictly followed and double-checked for accuracy?
- 3What specific steps are taken by the housekeeping staff to ensure resident rooms and common areas are kept clean and hygienic every day?
- 4Could you describe the process for responding to call bells to ensure residents receive timely assistance when they need it?
- 5How does the facility manage the security of residents' personal belongings and valuables to prevent any loss?
- 6What does a typical daily schedule look like for residents, and what kind of social activities or dining experiences are available?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is only there to administer meds the rest of the care is given by aids. They were constantly missing doses of my sisters medication and blaming it on the pharmacy.”
“The two best aids there are Nicole and Juliette. Both are always attentive and caring! The physical therapy department is fabulous. They went out of their way to be kind, caring and had a clear plan in the rehab experience.”
“My Aunt went here for rehab after brain surgery. The staff was non existent. There were patients answering phones and the staff ignored my Aunts needs after a week she developed the flu which they acknowledged they had an outbreak of and they ignored her requests for help.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Apple Rehab Rocky Hill has concerning patterns with families filing 24 complaint-triggered deficiencies, particularly around accident prevention and hazard management which persists across multiple recent surveys (2023-2025). The most recurring issues involve treatment and care quality, protection from abuse and neglect, and proper notification of family members about resident incidents. While all deficiencies show correction dates, the repeated nature of safety violations suggests ongoing challenges with maintaining consistent standards.
Dec 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 27, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 17, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 24, 2024Routine14
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Aug 21, 2024Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Apr 17, 2024Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Jan 17, 2025
$9,536
Fine
Aug 21, 2024
$10,839
Fine
Dec 8, 2023
$8,190
Ownership & Operations
Who Operates This Facility
Apple Rehab Rocky Hill
for profit
Chain Affiliation
Apple Rehab
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 16 of 20 (Worst)
Ownership & Management
Owners
Foley, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit apple-rehab.com
Medicare data downloads
Original nursing home datasets
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