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Nursing HomeMedicaid Investigative

Saint Joseph Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2308 Reno Drive Ne, Louisville, OH 4464160 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 42 Google reviews

5
4
3
2
1
Saint Joseph Care Center Nursing Home in Louisville, OH — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • High staff turnover (59%)

Below average in OH · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

The facility is highly regarded for its rehab services and engaging activity programs, making it a strong candidate for short-term recovery. However, families should be aware of reported inconsistencies in staffing and response times during evening and night shifts. We recommend asking specifically about the nurse-to-patient ratio during off-hours and how the facility ensures timely responses to call lights.

Google Reviews

Google Reviews

42 reviews on Google
Saint Joseph Care Center receives highly polarized feedback, with some families praising the facility as a warm, clean, and engaging "home away from home," while others report serious concerns regarding cleanliness, staffing levels, and medical oversight. While the rehab and activities teams receive specific commendations, critics highlight issues with call light response times, medication management, and a lack of responsiveness from medical staff. Families should carefully weigh these conflicting reports, as experiences appear to vary significantly depending on the unit and shift.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean5.0Activities9.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Engaging and well-planned activities
  • Highly regarded rehab and therapy team
  • Warm and welcoming atmosphere
  • Friendly and caring frontline staff

Concerns

  • Slow response times to call lights, especially on evening/night shifts (mentioned by 3 reviewers)
  • Cleanliness and maintenance issues (mentioned by 3 reviewers)
  • Understaffing leading to neglect or safety risks (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(7)'21(4)'24(4)'26(11)

Distribution · 44 analyzed

5
28
4
3
3
2
2
3
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your therapy team; could you tell us more about how the rehab program supports residents' mobility?
  • 2What kind of daily activities or social events do you have planned to keep residents engaged and connected?
  • 3How do you ensure that call lights are answered promptly during the evening and overnight shifts?
  • 4Could you walk us through your process for managing medications and ensuring everything is administered accurately?
  • 5What is your protocol for handling medical emergencies or changes in health status during the night?
  • 6How does the facility approach regular maintenance and deep cleaning to ensure a comfortable environment for everyone?

Personalized based on this facility's data


Key Review Excerpts

My father was there for 100 days Had very long call times and had to go get help very often. Daytime was fine because of brenda a five star stna. The two back shifts were very hard to find when needed.

Long-term resident's family · 2023★★☆☆☆

I feel comfortable you leaving my mom here but the only thing that I don't like is whenever they let other patients wander into other rooms and when sister is standing around doing nothing when there are call lights on same with aids!

Resident's family member · 2019★★★☆☆

The newly remodeled rehab center is beautiful and a place I would recommend to anyone who has a loved one who needs PT. The staff is caring and work hard.

Visitor · 2025★★★★★
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
70%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
OH
28.2%
Stark
29.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
19.5%
OH
25.4%
Stark
29.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
OH
92.6%
Stark
87.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.7%
Worse than Avg
Here
15.7%
US
15.3%
OH
6.9%
Stark
8.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.7%
Mixed vs Avgs
Here
11.7%
US
14.4%
OH
5.8%
Stark
7.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.5%
Mixed vs Avgs
Here
10.5%
US
15.4%
OH
9.4%
Stark
9.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
81.8%
OH
78.4%
Stark
69.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.2%
Better than Avg
Here
96.2%
US
79.7%
OH
75.6%
Stark
69.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Stark
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (10.1)
8 complaint-triggered

Saint Joseph Care Center has faced multiple family complaints triggering federal investigations, with 8 of 33 total deficiencies stemming from resident or family reports. Recurring issues involve fire safety systems, infection control, and medication management. While all cited deficiencies show correction dates, the pattern of complaint-driven investigations suggests ongoing concerns families felt compelled to report to authorities.

Jan 5, 2026Routine
17
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0800Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 21, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 22, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 13, 2024Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Mar 4, 2024Complaint
5
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 10, 2023Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Saint Joseph Care Center

Organization Type

nonprofit

Ownership & Management

Key personnel

First Merit Bank Na5% or Greater Mortgage InterestHock, RachaelW-2 Managing EmployeeKress, RichardOfficer / DirectorKerchner, CynthiaOfficer / DirectorKress, RichardOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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