Altercare of Louisville Ctr for Rehab & Nsg Care
Strong Medicare quality ratings; families often praise highly regarded physical and occupational therapy department. Still worth an in-person visit.
based on 65 Google reviews
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What this means for your family
While the facility is frequently praised for its therapy department and friendly activity staff, the recurring reports of hygiene neglect and slow response times are critical red flags. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's personal care and hygiene needs.
Google Reviews
Google Reviews
65 reviews on Google“Altercare of Louisville receives highly polarized feedback, with some residents praising the therapy department and friendly staff, while others report severe neglect. Multiple families have raised alarming concerns regarding hygiene, including residents left in soiled bedding for extended periods, and inconsistent responsiveness to basic care needs. Prospective families should be aware of these significant discrepancies in care quality and perform a thorough on-site visit.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy department
- Active and friendly activity coordination team
- Responsive and professional administrative leadership
- Clean and well-maintained facility environment
Concerns
- Hygiene neglect, specifically residents left in soiled bedding or diapers for hours (mentioned by 9 reviewers)
- Understaffing leading to slow or non-existent response to call lights (mentioned by 6 reviewers)
- Inadequate communication and responsiveness from nursing staff (mentioned by 4 reviewers)
- Poor quality or inconsistent food service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific protocols are in place to ensure consistent hygiene and timely assistance with personal care needs throughout the day and night?
- 2I noticed the staffing rating is currently lower; could you explain how you manage call light response times and ensure residents receive prompt attention when they need help?
- 3The physical and occupational therapy departments are highly regarded here; how do you integrate these therapy programs into the daily routines of long-term residents?
- 4I see that administrative leadership is very active in responding to feedback; what is your process for families to communicate concerns directly to management if they feel nursing communication is lacking?
- 5How does the activity team tailor their programming to keep residents engaged, and how do you ensure those with limited mobility are included in these daily events?
- 6With the current focus on improving dining services, could you walk me through how you handle dietary preferences and ensure that meal quality remains consistent for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department was outstanding and Matt was great working with my husband. Chelsea the administrator checked on him every day and made sure he was shaved and well taken care of.”
“I had a colostomy bag after my surgery and no one knew how to care for me. The one girl said she knew how and she left the bag open and you guessed poop everywhere and they would let me lay there for up to 2 hours without answering my call light.”
“They heavily medicated her saying she had insomnia but really she wanted out of bed to pee. She was covered in urine from her shoulders to knees every time I came in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 12 deficiencies, with recurring issues in accident prevention and safety, medication management, and fire safety systems. The facility shows a pattern of ongoing problems, with accident hazards appearing in complaints from 2023 and continuing through 2025, while medication oversight issues persist across multiple years. Though the facility corrects identified problems, the repeated nature of safety and pharmaceutical deficiencies suggests systemic challenges that families should carefully consider.
Jul 24, 2025Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 24, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 27, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 20, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 29, 2023Complaint1
Environmental Deficiencies
Have policies on smoking.
Nov 7, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Altercare of Louisville Ctr for Rehab & Nsg Care
for profit
Chain Affiliation
Altercare
22 facilities nationwide
Chain avg rating: 3.3/5 · Rank 15 of 22
Ownership & Management
Owners
Tsg Nursing Centers, INC
Owner · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Gerald F Schroer Jr
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Matthew Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Margaret S Goodman
Owner (parent company) · Organization
Susanne Schroer Dynasty Trust U/a
Owner (parent company) · Organization
The Schroer Group, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit altercare.com
Medicare data downloads
Original nursing home datasets
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