Ansley Cove Healthcare and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 6.0)
- High staff turnover (51%)
- High RN turnover (83%)
Bottom 25% in FL · Meets national RN staffing standard · $87,552 in fines · Abuse citation
What this means for your family
While the therapy department is frequently praised for helping patients regain mobility, the facility suffers from severe, recurring issues with medication management, hygiene, and communication. If you consider this facility, you must conduct an in-person tour to inspect cleanliness and have a clear plan for how you will personally monitor your loved one's medication and daily care, as nursing responsiveness is a major point of failure.
Google Reviews
Google Reviews
63 reviews on Google“Ansley Cove Healthcare and Rehabilitation receives highly polarized feedback, with some families praising the dedicated therapy team and admissions staff, while others report severe neglect and poor facility conditions. While some residents successfully complete rehab and return home, multiple reviewers cite critical issues regarding medication management, hygiene, and communication with nursing staff. Families should be aware of the significant inconsistency in care quality reported across different stays.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and helpful admissions staff
- Positive, encouraging atmosphere for some residents
- Proactive communication from specific administrative staff
Concerns
- Medication errors and delays (mentioned by 5 reviewers)
- Unresponsive nursing staff and difficulty reaching the facility by phone (mentioned by 5 reviewers)
- Poor facility cleanliness, including odors and pests (mentioned by 5 reviewers)
- Neglect regarding basic patient needs (hygiene, bathroom assistance) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure daily cleanliness and odor control in resident rooms and common areas?
- 2I noticed that medication management is a priority for our family; could you walk me through your current process for ensuring timely medication administration and how you track potential errors?
- 3Communication is very important to us, so could you describe the best way for family members to reach nursing staff directly if we have an urgent question or concern?
- 4I see that the facility has a smaller capacity of 39 residents; how does this size influence the level of personalized attention and assistance residents receive with daily hygiene and bathroom needs?
- 5We appreciate that your team takes the time to respond to feedback online; how do you incorporate that family input into your daily operations and staff training?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be hesitant?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapist quickly got me back into condition to care for myself. They were very caring and helpful.”
“You cannot reach the facility. You will be sent to voicemail over and over, and it will never be returned. If you have a concern, you will not be able to address it.”
“Brandy Dickerson, the Admissions Director at the skilled nursing rehab center, has been exceptional—genuinely kind, attentive, and deeply committed to patient care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
8
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have frequently filed complaints at this facility, triggering 26 of 44 total deficiencies, with recurring issues in resident protection from abuse and neglect appearing across multiple recent surveys. The facility also shows persistent problems with accident prevention, administrative oversight, and infection control programs. While all deficiencies have correction dates, the pattern of repeated violations in critical safety areas, particularly protection from harm, warrants careful consideration before placement.
Mar 26, 2026Complaint5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Construction Deficiencies
Meet other general requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 29, 2026Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Dec 19, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Have a Compliance and Ethics Program.
Oct 16, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Have a Compliance and Ethics Program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 18, 2025Routine6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Administration Deficiencies
Help the resident make transportation arrangements to and from radiology services.
Feb 15, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Jan 23, 2025
$87,552
Ownership & Operations
Who Operates This Facility
Ansley Cove Healthcare and Rehabilitation
for profit
Ownership & Management
Owners
Garrard, Louis
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit ansleycovehealthrehab.com
Medicare data downloads
Original nursing home datasets
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