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Nursing HomeMedicaid Investigative

Loft Rehab of Rock Springs, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2530 North Monroe Street, Decatur, IL 62526195 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 15 Google reviews

5
4
3
2
1
Loft Rehab of Rock Springs, the Nursing Home in Decatur, IL — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (22 vs median 11.0)

Bottom 25% in IL · Critically understaffed (RN) · Worst in THE LOFT REHABILITATION AND NURSING chain · $120,253 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families have experienced life-saving advocacy from individual nurses, the recent trend of reviews indicates serious concerns regarding facility maintenance, hygiene, and management responsiveness. If considering this facility, we strongly recommend conducting an unannounced tour to inspect the cleanliness of resident rooms and requesting a meeting with the director to assess their communication style.

Google Reviews

Google Reviews

15 reviews on Google
The Loft Rehab of Rock Springs presents a stark contrast between positive experiences with individual staff members and severe reports of neglect and facility maintenance issues. While some families praise the compassionate nursing care and responsiveness during medical emergencies, recent reviews highlight alarming concerns regarding hygiene, unaddressed physical damage like mold, and dismissive management.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate individual nursing staff
  • Effective advocacy during medical emergencies
  • Modernized facility aesthetics
  • Personable and helpful frontline staff

Concerns

  • Facility maintenance issues including mold and water damage (mentioned by 2 reviewers)
  • Poor hygiene and cleanliness of resident rooms (mentioned by 2 reviewers)
  • Dismissive or unavailable facility management (mentioned by 2 reviewers)
  • Staffing shortages and lack of responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)5.02022(1)5.02023(4)3.32024(3)2.42025(5)1.02026(2)

Distribution · 16 analyzed

5
8
4
2
3
0
2
0
1
6

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent updates to the facility's aesthetics, what is your current plan for addressing ongoing maintenance needs like moisture control or room repairs?
  • 2I noticed that communication is a high priority for families; what is the best way for us to stay in direct contact with management if we have concerns about our loved one's care?
  • 3With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance with hygiene and daily room cleaning?
  • 4Since your team has been recognized for strong advocacy during medical emergencies, could you walk us through how you coordinate with local hospitals when a resident’s health status changes suddenly?
  • 5I see that you actively engage with online feedback; how do you use that input from families to improve the daily quality of life and activity programming for residents?
  • 6What steps is the facility taking to improve the overall staffing consistency to ensure that residents have a reliable and responsive care team throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

John went to the director of the facility to see if he could send her to the hospital. She ended up having sepsis. This saved her life

Long-term resident's family · 2022★★★★★

My husband is being neglected, has a bed sore, his arm has been scrapped, room not cleaned for several days now, I talked to Greg and was told if your not happy here you are more than welcome to go somewhere else.

Long-term resident's family · 2026☆☆☆☆

My mom had to be transferred from the 4th floor after acquiring an infection, turns out a hole was in the ceiling and water was streaming in. I have pictures of the damage and the way they 'fixed it'.

Long-term resident's family · 2025☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.19hrs
26%
Registered nurses for medical care
Total Nursing
3.00hrs
73%
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

10

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility19.3%
Mixed vs Avgs
Here
19.3%
US
12.1%
IL
52.5%
Macon
11.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility68.4%
Worse than Avg
Here
68.4%
US
93.4%
IL
90.0%
Macon
91.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
14.4%
IL
14.2%
Macon
17.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility85.1%
Worse than Avg
Here
85.1%
US
95.5%
IL
91.8%
Macon
94.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
15.3%
IL
15.9%
Macon
20.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
15.4%
IL
21.8%
Macon
16.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility49.0%
Worse than Avg
Here
49.0%
US
79.7%
IL
63.1%
Macon
77.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility51.2%
Worse than Avg
Here
51.2%
US
81.8%
IL
69.0%
Macon
78.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.3%
Worse than Avg
Here
6.3%
US
1.6%
IL
2.4%
Macon
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
3penalties
Above state avg (12.0)
42 complaint-triggered
$120,253 in fines

This facility has a concerning pattern with 105 deficiencies across 23 surveys, many triggered by family complaints. The most recurring issues involve safety hazards and accident prevention, nursing staffing shortages, and food service problems. Recent citations in 2025 continue to cite safety concerns, abuse protection failures, and environmental cleanliness issues that have persisted across multiple years. While all deficiencies show correction dates, the repeated nature of problems in core care areas like safety, staffing, and nutrition suggests ongoing operational challenges that families should carefully consider.

Mar 10, 2026Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Dec 29, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 17, 2025Complaint
1
0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Apr 7, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 26, 2025Routine
17
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Mar 19, 2025Complaint
7
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0584Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Federal Penalties

Payment Denial

Mar 19, 2025

33-day denial

Fine

Dec 20, 2023

$17,870

Payment Denial

Dec 20, 2023

43-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Loft Rehab of Rock Springs, the

Organization Type

for profit

Chain Affiliation

Chain Name

The Loft Rehabilitation and Nursing

Chain Size

7 facilities nationwide

Chain avg rating: 1.9/5 · Rank 7 of 7 (Worst)

Ownership & Management

Owners

Aaron, Adam

Owner

23%

Aaron, Daniel

Owner

23%

Aaron, Michael

Owner

23%

Aaron, Robert

Owner

23%

Key personnel

Aaron, DanielW-2 Managing EmployeeFutia, CareyW-2 Managing EmployeeAaron, DanielOfficer / DirectorAaron, FredOfficer / DirectorAaron, RobertOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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