Loft Rehab of Rock Springs, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (22 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Worst in THE LOFT REHABILITATION AND NURSING chain · $120,253 in fines · Abuse citation
What this means for your family
While some families have experienced life-saving advocacy from individual nurses, the recent trend of reviews indicates serious concerns regarding facility maintenance, hygiene, and management responsiveness. If considering this facility, we strongly recommend conducting an unannounced tour to inspect the cleanliness of resident rooms and requesting a meeting with the director to assess their communication style.
Google Reviews
Google Reviews
15 reviews on Google“The Loft Rehab of Rock Springs presents a stark contrast between positive experiences with individual staff members and severe reports of neglect and facility maintenance issues. While some families praise the compassionate nursing care and responsiveness during medical emergencies, recent reviews highlight alarming concerns regarding hygiene, unaddressed physical damage like mold, and dismissive management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Effective advocacy during medical emergencies
- Modernized facility aesthetics
- Personable and helpful frontline staff
Concerns
- Facility maintenance issues including mold and water damage (mentioned by 2 reviewers)
- Poor hygiene and cleanliness of resident rooms (mentioned by 2 reviewers)
- Dismissive or unavailable facility management (mentioned by 2 reviewers)
- Staffing shortages and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent updates to the facility's aesthetics, what is your current plan for addressing ongoing maintenance needs like moisture control or room repairs?
- 2I noticed that communication is a high priority for families; what is the best way for us to stay in direct contact with management if we have concerns about our loved one's care?
- 3With the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance with hygiene and daily room cleaning?
- 4Since your team has been recognized for strong advocacy during medical emergencies, could you walk us through how you coordinate with local hospitals when a resident’s health status changes suddenly?
- 5I see that you actively engage with online feedback; how do you use that input from families to improve the daily quality of life and activity programming for residents?
- 6What steps is the facility taking to improve the overall staffing consistency to ensure that residents have a reliable and responsive care team throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“John went to the director of the facility to see if he could send her to the hospital. She ended up having sepsis. This saved her life”
“My husband is being neglected, has a bed sore, his arm has been scrapped, room not cleaned for several days now, I talked to Greg and was told if your not happy here you are more than welcome to go somewhere else.”
“My mom had to be transferred from the 4th floor after acquiring an infection, turns out a hole was in the ceiling and water was streaming in. I have pictures of the damage and the way they 'fixed it'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 105 deficiencies across 23 surveys, many triggered by family complaints. The most recurring issues involve safety hazards and accident prevention, nursing staffing shortages, and food service problems. Recent citations in 2025 continue to cite safety concerns, abuse protection failures, and environmental cleanliness issues that have persisted across multiple years. While all deficiencies show correction dates, the repeated nature of problems in core care areas like safety, staffing, and nutrition suggests ongoing operational challenges that families should carefully consider.
Mar 10, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 17, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 26, 2025Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Mar 19, 2025Complaint7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Payment Denial
Mar 19, 2025
33-day denial
Fine
Dec 20, 2023
$17,870
Payment Denial
Dec 20, 2023
43-day denial
Ownership & Operations
Who Operates This Facility
Loft Rehab of Rock Springs, the
for profit
Chain Affiliation
The Loft Rehabilitation and Nursing
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Aaron, Adam
Owner
Aaron, Daniel
Owner
Aaron, Michael
Owner
Aaron, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit theloftrehab.com
Medicare data downloads
Original nursing home datasets
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