Arc at Hickory Point
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 11.0)
- High staff turnover (70%)
- High RN turnover (84%)
Below average in IL · Critically understaffed (RN) · Above recommended total nurse staffing · $248,073 in fines
What this means for your family
While the facility's physical therapy department is highly regarded for successful recovery, the recent management transition has led to significant concerns regarding staffing levels and patient care. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and to ensure that call lights are being answered in a timely manner.
Google Reviews
Google Reviews
48 reviews on Google“ARC AT HICKORY POINT receives highly polarized feedback, with recent reviews highlighting a significant decline in quality following a change in management. While many families praise the facility for its clean environment and effective physical therapy department, others report severe issues with understaffing, slow response times to call lights, and poor medication management. Families considering this facility should be aware of the stark contrast between the positive experiences of rehab patients and the critical concerns raised by long-term care families regarding daily oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Some dedicated and compassionate individual staff members
- Welcoming and home-like environment
Concerns
- Significant understaffing leading to long wait times for assistance (mentioned by 6 reviewers)
- Poor medication management and missing medications (mentioned by 3 reviewers)
- Low quality or unpalatable food (mentioned by 3 reviewers)
- Staff frequently distracted by personal phone use (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how do you integrate these services into a resident's daily routine to ensure they stay active?
- 2I understand that timely assistance is important for my loved one's comfort; what protocols do you have in place to ensure call lights are answered promptly during peak hours?
- 3Could you walk me through your current process for medication administration and how you ensure accuracy and consistency for each resident?
- 4I noticed some feedback regarding the dining experience; what steps are you taking to improve the quality and variety of the meals served to residents?
- 5How do you ensure that staff remain focused and attentive to residents' needs throughout their shifts?
- 6With 17 recent state violations, what specific improvements or new training programs have you implemented to address these concerns and enhance overall care quality?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs almost always (99% of the time) answer your call light within minutes and are some of the best & friendliest people I've met. Therapy department is awesome!”
“There is only 1 CNA per hall and that means it can take upto 20 minutes for her to get to your room. My husband has been here since the 28th of February and we have watched things get bad.”
“The orders are wrong, the food is sometimes stale and always cold. Bedsores, infections, and equipment that doesn't work. Speaking of not working, 90% of the staff sits behind the nurses station and allows call lights to ring for up to an hour.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 19 complaints triggering half of the 38 total deficiencies, raising significant concerns about care quality. The facility repeatedly struggles with pressure ulcer care, accident prevention, and bowel/bladder care, with these same issues appearing across multiple surveys from 2023-2025. While most past deficiencies have been corrected, recent complaints from 2025-2026 show ongoing problems remain unresolved, suggesting persistent care challenges.
Mar 4, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Feb 17, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 15, 2026Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 14, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 3, 2025
$73,315
Payment Denial
Sep 3, 2025
14-day denial
Fine
Feb 26, 2025
$12,438
Fine
Sep 12, 2024
$235,635
Ownership & Operations
Who Operates This Facility
Arc at Hickory Point
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Ownership & Management
Owners
Aperion Care Exec Holdings LLC
Owner · Organization
David a Berkowitz Delta Trust
Owner · Organization
Joshua Hoffman Tr Joshua Hoffman Ttee
Owner · Organization
Yosef Meystel Delta Trust
Owner · Organization
Goldfarb, Brian
Owner
Seitler, Dovid
Owner
Berkowitz, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Meystel, Yosef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Turofsky, Steven
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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