Fair Havens Senior Living
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (33 vs median 11.0)
Below average in IL · Critically understaffed (RN) · $65,884 in fines · Abuse citation
What this means for your family
The facility has seen a recent surge in positive reviews, particularly regarding the admissions process and rehabilitation therapy. However, because of the serious historical allegations regarding hygiene and response times, we strongly recommend that you conduct an unannounced visit during evening or weekend hours to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
39 reviews on Google“Fair Havens Senior Living receives highly polarized feedback, with many families praising the rehabilitation therapy and individual staff members, while others report severe neglect and poor facility conditions. While recent reviews highlight a strong admissions process and compassionate care, recurring complaints regarding hygiene, slow response times, and inconsistent management persist.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Compassionate and helpful admissions staff
- Engaging restorative activities department
- Attentive nursing staff for some residents
Concerns
- Poor facility cleanliness and odors (mentioned by 4 reviewers)
- Slow response times for call lights and assistance (mentioned by 4 reviewers)
- Inconsistent management and lack of communication (mentioned by 3 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what is your current protocol for ensuring daily cleanliness and odor control in resident rooms and common areas?
- 2I noticed the facility has had some challenges with response times; could you explain how your team prioritizes and monitors call light response to ensure residents receive timely assistance?
- 3With 33 recent state violations, what specific steps is leadership taking to improve overall compliance and ensure a safer environment for residents?
- 4Since the restorative activities department is a noted strength, could you walk us through a typical weekly schedule and how you tailor these programs to individual resident interests?
- 5How does your nursing team manage medication administration and documentation to ensure accuracy and safety for residents with complex health needs?
- 6We are concerned about the security of personal belongings; what policies or inventory systems do you have in place to prevent the loss of items?
Personalized based on this facility's data
Key Review Excerpts
“The staff at fhsl provided exceptional care for my dad during his last days with us and provided respect love and compassion to my dad and our family.”
“Most of the nurses and CNAs were very nice, some not so much. The food is not fit for human consumption, too often it tasted like it went straight from freezer to plate.”
“My only real problem is following our request for CPAP nightly and my father waits for a long time from night time assistants to be turned or go to the bathroom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring serious issues across care delivery, with families consistently filing complaints that triggered most inspections. The most persistent problems involve accident prevention and safety, medication management, and protection from abuse and neglect. Despite correction plans, the same fundamental issues with resident safety, daily care assistance, and environmental conditions repeatedly surface across multiple years, suggesting systemic challenges in maintaining consistent quality standards and lasting improvements.
Mar 25, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 6, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 10, 2025Routine12
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 2, 2025Complaint11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Dec 2, 2025
$131,715
Payment Denial
Dec 2, 2025
69-day denial
Fine
Jun 24, 2024
$53,657
Fine
Mar 21, 2024
$12,227
Ownership & Operations
Who Operates This Facility
Fair Havens Senior Living
for profit
Ownership & Management
Owners
Senior Living Holdings LLC
Owner · Organization
Atru LLC
Owner (parent company) · Organization
Bensenville Holdings LLC
Owner (parent company) · Organization
Lhch LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit fairhavensseniorliving.com
Medicare data downloads
Original nursing home datasets
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