Decatur Rehab & Health Care Ct
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 11.0)
Bottom 25% in IL · $25,500 in fines
What this means for your family
This facility has a history of highly inconsistent care. While some residents find the staff supportive for mental health needs, you must personally verify the cleanliness of the facilities and the reliability of medical response times, as multiple residents have reported serious concerns regarding neglect and basic hygiene.
Google Reviews
Google Reviews
27 reviews on Google“Decatur Rehab & Health Care Center receives highly polarized feedback, with some residents praising specific staff members for their kindness while others report serious concerns regarding neglect and mistreatment. Critical reviews frequently cite issues with medication management, food quality, and unprofessional staff behavior, while positive reviews highlight individual employees who provide attentive care. Families should be aware of the significant discrepancy between the facility's marketing materials and the reported daily living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Specific staff members noted for kindness
- Supportive environment for mental health needs
- Availability of activity outings
Concerns
- Staff neglect and refusal to provide medical assistance (mentioned by 3 reviewers)
- Inadequate or poor quality food (mentioned by 2 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on enhancing care standards, what specific steps are being taken to improve the consistency of medication administration and oversight?
- 2I noticed that some families have expressed concerns regarding the quality of dining; could you walk me through how you gather resident feedback on meals and what changes have been made recently?
- 3How does your leadership team ensure that all staff members maintain a professional and supportive demeanor, especially during high-pressure shifts?
- 4With the facility’s current focus on mental health support, how do you integrate those services into the daily activity schedule to ensure residents feel engaged and cared for?
- 5Could you explain the protocols in place to ensure that residents receive prompt medical attention and assistance whenever they request it?
- 6I see that you have a small, intimate capacity of 58 residents; how does this size allow you to provide more personalized communication with families regarding their loved one's health status?
Personalized based on this facility's data
Key Review Excerpts
“Staff don't do anything to help. Staff verbally harass residents. nurse's don't help residents fast enough and some nurses on multiple occasions have refused medical help for residents and medications.”
“Decatur Manor has been really great! Staff are attentive to needs, and it is a calm environment (for the most part) to live in. Food is decent, and there are activity outings to go on that are fun!”
“I can honestly say that Decatur Manor Healthcare is a pretty decent place to be and that I'm getting the help that I need in dealing with a lot of mental health issues and the staff here are some really good people”
Quality Measures
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring deficiencies in nursing staffing, safety hazards, and medication management, with families filing multiple complaints that triggered investigations. The most persistent issue is inadequate nursing coverage, appearing across seven separate complaint investigations since 2022. Additional recurring problems include accident hazards throughout the facility and medication errors. While the facility reports correcting these issues, the repeated pattern across multiple surveys and numerous family complaints suggests ongoing care quality concerns that warrant careful consideration during any visit.
Nov 13, 2024Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Sep 25, 2024Routine26
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Sep 19, 2024Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Aug 20, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Apr 4, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 19, 2024
$25,500
Payment Denial
Sep 19, 2024
23-day denial
Ownership & Operations
Who Operates This Facility
Decatur Rehab & Health Care Ct
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit decaturmanor.com
Medicare data downloads
Original nursing home datasets
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