Loft Rehab of East Peoria, the
Strong Medicare quality ratings; families often praise dedicated rehab therapy team. Still worth an in-person visit.
based on 75 Google reviews

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What this means for your family
While the rehab therapy team is frequently praised, the facility has a recurring pattern of serious safety and staffing complaints. If you choose this facility, we strongly recommend visiting during off-hours and weekends to observe staffing levels yourself, and ensure you have a clear plan for monitoring your loved one's daily care and hygiene.
Google Reviews
Google Reviews
75 reviews on Google“The Loft Rehab of East Peoria receives highly polarized feedback, with some families praising the staff's kindness and rehab services while others report severe neglect and safety concerns. Multiple reviewers have raised alarming allegations regarding rough handling, poor hygiene, and significant delays in responding to call lights. Families considering this facility should be aware of the stark contrast between the positive experiences reported by some and the serious complaints regarding staffing levels and patient care quality.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehab therapy team
- Some highly attentive individual nursing staff
- Recent building renovations
- Helpful administrative support for specific requests
Concerns
- Significant delays in responding to call lights (mentioned by 6 reviewers)
- Understaffing leading to poor hygiene and neglect (mentioned by 8 reviewers)
- Rough handling and physical mistreatment of residents (mentioned by 4 reviewers)
- Medication management and coordination errors (mentioned by 3 reviewers)
- Inadequate fall prevention and safety protocols (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific systems are in place to ensure call lights are answered promptly and residents' immediate needs are met?
- 2Could you walk me through your current protocols for medication management and how you ensure accuracy and coordination for residents with complex needs?
- 3What specific training or oversight measures are currently in place to ensure that all staff members provide gentle, compassionate, and respectful physical assistance to residents?
- 4I noticed the facility has undergone recent renovations; how are you working to improve the daily dining experience and overall cleanliness standards for residents?
- 5What proactive steps does your team take to ensure fall prevention and safety, especially during evening and overnight hours?
- 6How do you keep families updated and involved in their loved one's care plan, and who is our primary point of contact for addressing any concerns that may arise?
Personalized based on this facility's data
Key Review Excerpts
“The CNA left her alone in the shower with a wet towel on the shower floor and my sister fell and broke her leg in 2 places. 2 surgeries later we moved her.”
“My Mom suffered LOTS of bruises all over her legs, bottom of her left foot where the CNA slammed her foot down her foot pedal on her wheelchair, bruises on her wrists where they grabbed her.”
“My husband had a back fracture and needed rehab and The Loft of East Peoria were wonderful! They have a great nursing staff, CNA staff, therapy staff, activity staff and administration staff that were very caring and supportive of his health and needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues with families filing complaint reports leading to four deficiency findings over recent years. The most recurring problems involve resident care planning and assessments, quality of life and care issues, and fire safety concerns. While all deficiencies show correction dates, the pattern of repeated issues in similar areas across multiple surveys suggests systemic challenges that families should carefully consider during visits.
Oct 25, 2024Routine6
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 30, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 1, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 11, 2024Routine6
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Dec 22, 2022Routine8
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Loft Rehab of East Peoria, the
for profit
Chain Affiliation
The Loft Rehabilitation and Nursing
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Loft Peoria Holdings II LLC
Owner · Organization
Loft Peoria Holdings LLC
Owner · Organization
Loft Peoria Holdings LLC
Owner (parent company) · Organization
Aaron, Adam
Owner (parent company)
Aaron, Daniel
Owner (parent company)
Aaron, Michael
Owner (parent company)
Aaron, Robert
Owner (parent company)
Eisenbach, Mordechai
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit theloftrehab.com
Medicare data downloads
Original nursing home datasets
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