Arcadia Care Peoria Heights
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 8 Google reviews
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What this means for your family
This facility is currently experiencing significant operational challenges that families should carefully consider. We strongly advise you to conduct an unannounced visit to inspect the cleanliness of the common areas and resident rooms, and to verify the facility's communication protocols before making a decision.
Google Reviews
Google Reviews
8 reviews on Google“Arcadia Care Peoria Heights faces significant criticism regarding the quality of food, cleanliness, and administrative responsiveness. While one reviewer noted positive renovations, multiple families report concerns about staff indifference, poor hygiene standards, and difficulty communicating with management.”
Quality Themes
Tap a score for detailsStrengths
- Newly renovated entry area
- Some staff members noted as having good hearts
Concerns
- Poor facility cleanliness and hygiene (mentioned by 3 reviewers)
- Inadequate food quality and availability (mentioned by 3 reviewers)
- Difficulty reaching administration or staff via phone (mentioned by 3 reviewers)
- Staff perceived as inattentive or unprofessional (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the entry area has been beautifully renovated; how do you ensure that same level of attention to detail and cleanliness is maintained throughout the resident living areas?
- 2We understand that nutrition is vital for our loved one; could you walk us through how you manage meal quality and ensure that residents have consistent access to snacks or hydration throughout the day?
- 3Communication is very important to our family; what is the best way for us to reach the nursing staff or administration if we have urgent questions or concerns?
- 4I see that you are active in responding to feedback online; how do you use that input to help improve the day-to-day experience and professionalism of your care team?
- 5Could you describe the daily activity schedule and how you encourage residents to participate so they stay engaged and feel part of the community?
- 6Given the facility's size, what is your specific protocol for handling medical emergencies or sudden changes in a resident's health status during the evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“It is not the nursing staff , it is the cleanliness, it isnt clean , smells awful and i have been in the field for years . It is the fact you could never call to get a hold of administration.”
“My mother lives here and I can never get ahold of her on the phone. They just put me on hold. I have asked to have her moved and I'm ignored.”
“This place treats you like you are in prison food is horrible must stuff a dog would not eat staff is rude don't do there jobs rather walk around all day playing on there phones residents will sit in dirty depends for hrs”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints triggering 54 deficiencies at this facility, with recurring problems in abuse protection, food service operations, and safety management. The facility has faced repeated violations for failing to protect residents from abuse and neglect, with multiple incidents reported across recent surveys. While all cited deficiencies show correction dates, the pattern of ongoing complaints and repeat violations in critical care areas suggests persistent operational challenges that families should carefully consider.
Mar 20, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 4, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 9, 2026Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jan 2, 2024
$161,626
Payment Denial
Jan 2, 2024
14-day denial
Fine
Oct 11, 2023
$52,117
Fine
Aug 13, 2023
$46,225
Ownership & Operations
Who Operates This Facility
Arcadia Care Peoria Heights
for profit
Chain Affiliation
Arcadia Care
22 facilities nationwide
Ownership & Management
Owners
Berkowitz, David
Owner (parent company)
Meystel, Yosef
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit arcadialtc.com
Medicare data downloads
Original nursing home datasets
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