Accolade Healthcare of Peoria
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Top 25% in IL · Below recommended RN staffing · Above average staffing · Chain outperformer · No penalties on record
What this means for your family
While the facility offers effective rehabilitation and engaging activities, the recurring reports of neglect and slow response times are significant red flags. We strongly recommend visiting in person to check for cleanliness and observing staff interaction with residents during off-peak hours before making a decision.
Google Reviews
Google Reviews
68 reviews on Google“Accolade Healthcare of Peoria receives highly polarized feedback, with many families praising the compassionate staff and effective rehabilitation programs, while others report severe neglect and hygiene issues. Critical concerns include slow response times to call buttons, poor facility cleanliness, and inconsistent communication regarding medical care. Families should carefully weigh the positive reports of therapy success against the recurring complaints regarding basic resident care and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Engaging resident activities
- Compassionate nursing staff (noted by many)
- Supportive and communicative administration
Concerns
- Slow response to call buttons and resident needs (mentioned by 5 reviewers)
- Facility cleanliness and odors (mentioned by 4 reviewers)
- Neglect of medical needs or medication administration (mentioned by 4 reviewers)
- Staff indifference or unprofessional behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administration is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2Given that staffing levels are a key focus for your team, what specific protocols are in place to ensure call buttons are answered promptly?
- 3Could you walk me through your current process for medication administration and how you ensure accuracy for residents with complex needs?
- 4What steps is the facility taking to address recent concerns regarding housekeeping and maintaining a fresh environment throughout the common areas?
- 5I’ve heard great things about your physical therapy programs; how do you integrate those sessions into the residents' daily activity schedules?
- 6How do you monitor and maintain consistent care standards during shift changes to ensure no resident's medical needs are overlooked?
Personalized based on this facility's data
Key Review Excerpts
“It often took hours (4) to get the help to get cleaned, a shower, or put in a wheelchair. It was terrible.”
“This place is filthy, smells awful and needs many repairs. There is mold around the air conditioner unit in the room I visited, wall paper coming off.”
“My father has been a resident of Accolade's memory care wing for the past few months and I cannot say enough positive things about the wonderful people caring for him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 11 complaints that triggered federal inspections at this facility, revealing recurring problems with safety hazards, medication management, and care planning. The facility has faced 43 total deficiencies across quality of care, resident rights, and fire safety issues spanning from 2022 to 2025. While all violations show correction dates, the pattern of repeated complaints suggests ongoing concerns families should carefully investigate before choosing this facility.
Feb 19, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jan 16, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 6, 2024Routine12
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 8, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Apr 13, 2024Complaint2
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Oct 13, 2023Routine14
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Ownership & Operations
Who Operates This Facility
Accolade Healthcare of Peoria
for profit
Chain Affiliation
Accolade Healthcare
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 3 of 6
Ownership & Management
Owners
Freedman, Moshe
Owner
Freedman, Shmuel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit accoladehc.com
Medicare data downloads
Original nursing home datasets
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