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Nursing HomeMedicaid Investigative

Accolade Healthcare of Peoria

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5600 Glen Elm Drive, Peoria, IL 61614138 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 68 Google reviews

5
4
3
2
1
Accolade Healthcare of Peoria Nursing Home in Peoria, IL — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)

Top 25% in IL · Below recommended RN staffing · Above average staffing · Chain outperformer · No penalties on record

Source: Medicare data

What this means for your family

While the facility offers effective rehabilitation and engaging activities, the recurring reports of neglect and slow response times are significant red flags. We strongly recommend visiting in person to check for cleanliness and observing staff interaction with residents during off-peak hours before making a decision.

Google Reviews

Google Reviews

68 reviews on Google
Accolade Healthcare of Peoria receives highly polarized feedback, with many families praising the compassionate staff and effective rehabilitation programs, while others report severe neglect and hygiene issues. Critical concerns include slow response times to call buttons, poor facility cleanliness, and inconsistent communication regarding medical care. Families should carefully weigh the positive reports of therapy success against the recurring complaints regarding basic resident care and facility maintenance.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean3.0Activities9.0Meds2.0Memory8.0Comms4.0Value3.0

Strengths

  • Effective physical therapy programs
  • Engaging resident activities
  • Compassionate nursing staff (noted by many)
  • Supportive and communicative administration

Concerns

  • Slow response to call buttons and resident needs (mentioned by 5 reviewers)
  • Facility cleanliness and odors (mentioned by 4 reviewers)
  • Neglect of medical needs or medication administration (mentioned by 4 reviewers)
  • Staff indifference or unprofessional behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.92021(10)3.22022(5)3.72023(6)3.92024(18)3.62025(18)3.32026(7)

Distribution · 64 analyzed

5
40
4
5
3
3
2
1
1
15

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your administration is very active in responding to online feedback; how do you use that family input to improve daily operations?
  • 2Given that staffing levels are a key focus for your team, what specific protocols are in place to ensure call buttons are answered promptly?
  • 3Could you walk me through your current process for medication administration and how you ensure accuracy for residents with complex needs?
  • 4What steps is the facility taking to address recent concerns regarding housekeeping and maintaining a fresh environment throughout the common areas?
  • 5I’ve heard great things about your physical therapy programs; how do you integrate those sessions into the residents' daily activity schedules?
  • 6How do you monitor and maintain consistent care standards during shift changes to ensure no resident's medical needs are overlooked?

Personalized based on this facility's data


Key Review Excerpts

It often took hours (4) to get the help to get cleaned, a shower, or put in a wheelchair. It was terrible.

Rehab patient · 2025★★★☆☆

This place is filthy, smells awful and needs many repairs. There is mold around the air conditioner unit in the room I visited, wall paper coming off.

Visitor · 2025★★☆☆☆

My father has been a resident of Accolade's memory care wing for the past few months and I cannot say enough positive things about the wonderful people caring for him.

Memory care family member · 2024★★★★★
Source: 68 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
79%
Registered nurses for medical care
Total Nursing
3.52hrs
86%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility58.6%
Worse than Avg
Here
58.6%
US
12.1%
IL
52.5%
Peoria
54.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
15.4%
IL
21.8%
Peoria
25.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
19.4%
IL
21.1%
Peoria
18.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.1%
Better than Avg
Here
17.1%
US
19.5%
IL
18.3%
Peoria
24.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
93.4%
IL
90.0%
Peoria
89.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility93.9%
Mixed vs Avgs
Here
93.9%
US
95.5%
IL
91.8%
Peoria
96.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
79.7%
IL
63.1%
Peoria
79.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.9%
Worse than Avg
Here
64.9%
US
81.8%
IL
69.0%
Peoria
77.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
IL
2.4%
Peoria
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (12.0)
13 complaint-triggered

Families filed 11 complaints that triggered federal inspections at this facility, revealing recurring problems with safety hazards, medication management, and care planning. The facility has faced 43 total deficiencies across quality of care, resident rights, and fire safety issues spanning from 2022 to 2025. While all violations show correction dates, the pattern of repeated complaints suggests ongoing concerns families should carefully investigate before choosing this facility.

Feb 19, 2026Complaint
1
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jan 16, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 6, 2024Routine
12
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 8, 2024Complaint
5
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Apr 13, 2024Complaint
2
0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Oct 13, 2023Routine
14
0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0575Minimal · WidespreadCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Accolade Healthcare of Peoria

Organization Type

for profit

Chain Affiliation

Chain Name

Accolade Healthcare

Chain Size

7 facilities nationwide

Chain avg rating: 2.7/5 · Rank 3 of 6

Ownership & Management

Owners

Freedman, Moshe

Owner

90%

Freedman, Shmuel

Owner

10%

Key personnel

Williams, TashaW-2 Managing EmployeeFreedman, MosheOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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