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Nursing HomeMedicaid Investigative

Curtis Home St Elizabeth Center, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

380 Crown Street, Meriden, CT 0645060 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 69 Google reviews

5
4
3
2
1
Curtis Home St Elizabeth Center, the Nursing Home in Meriden, CT — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (14 vs median 12)
  • High staff turnover (94%)
  • High RN turnover (93%)

Bottom 25% in CT · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · $10,358 in fines

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. The facility has 14 deficiencies, which is above the state average. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

Google Reviews

69 reviews on Google
This facility presents a mixed picture - while most recent reviews are highly positive about welcoming staff and nice atmosphere, there are serious red flags including state violations for customer service, fire safety, and residents' rights. The positive reviews lack detail and several appear clustered, suggesting possible reputation management efforts.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean2.0Activities8.0MedsN/AMemoryN/AComms6.0Value3.0

Strengths

  • Welcoming reception staff consistently mentioned as polite, helpful, and efficient
  • Professional and knowledgeable nursing staff noted by families
  • Creative therapies program including movement, art, dance, and music activities
  • Well-maintained and inviting physical facility
  • Individual staff members like Yrianna specifically praised for helpfulness

Concerns

  • State inspection resulted in violations and fines for customer service, fire safety, and residents' rights
  • Reports of understaffing and underpaid workers affecting care quality
  • Multiple complaints about unprofessional and rude management behavior
  • Facility was apparently featured on 'Hotel Hell' suggesting past serious issues
  • Suspicious clustering of 5-star ratings without text around same timeframe

Rating Trends

234'17(8)'19(11)'21(5)'23(20)'25(4)'26(2)

Distribution · 71 analyzed

5
38
4
8
3
1
2
5
1
19

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your creative therapies like art and music; how often do residents get to participate in these activities?
  • 2The reception staff seems very welcoming to visitors; how do you ensure that same level of helpfulness is maintained throughout the nursing care team?
  • 3With the recent state inspections, what specific steps has the facility taken to address concerns regarding residents' rights and safety protocols?
  • 4How does the nursing team manage medical emergencies or changes in health status during the overnight hours?
  • 5We noticed some mentions of cleanliness concerns in the past; what is your current routine for maintaining the residents' rooms and common areas?
  • 6How do you ensure that the staff is sufficiently supported and trained to provide consistent, high-quality care for all 60 residents?

Personalized based on this facility's data


Key Review Excerpts

The state came for valuation and they got fined and tagged on customer service, fire safety and residents rights. The woman in the office have rude behaviors they don't do enough for there residents and staff members. Understaff, underpay and unappreciated.

Reveals serious regulatory compliance issues and systemic problems with staffing and management that directly impact resident care · Apr 2025☆☆☆☆

The residents are treated to many therapies that are driven by the creative arts - movement, art, dance, music and love.

Shows the facility offers meaningful therapeutic activities beyond basic care · Jan 2023★★★★★

My best advice is stay away from there. I tried to give it a shot even after I watched hotel hell thinking this place is probably nice now and wow was I wrong LOL

References past media coverage and suggests ongoing quality issues persist · Jan 2025☆☆☆☆
Source: 69 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.81hrs
OK
Registered nurses for medical care
Total Nursing
4.10hrs
100%
All nurses + aides combined
Staff Turnover
94%
Lower is better (< 30% = good)
RN Turnover
91%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
12.1%
CT
19.7%
Lower ct river vly
12.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
14.4%
CT
18.2%
Lower ct river vly
21.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
15.3%
CT
17.4%
Lower ct river vly
20.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
93.4%
CT
88.0%
Lower ct river vly
87.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.3%
Better than Avg
Here
12.3%
US
19.5%
CT
17.4%
Lower ct river vly
16.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CT
93.5%
Lower ct river vly
93.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.6%
Better than Avg
Here
92.6%
US
79.7%
CT
69.7%
Lower ct river vly
60.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.2%
Mixed vs Avgs
Here
64.2%
US
81.8%
CT
71.0%
Lower ct river vly
61.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
CT
1.5%
Lower ct river vly
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Above state avg (12.8)
1 complaint-triggered
$10,358 in fines

This facility shows a concerning pattern with 44 deficiencies across three surveys, including one triggered by a family complaint about safety hazards. Issues repeatedly surface in medication management, safety and accident prevention, and care planning across all three surveys from 2021 to 2025, suggesting persistent operational challenges. While the facility has corrected each cited deficiency, the recurring nature of problems in core care areas warrants careful consideration during any visit.

Mar 11, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 11, 2025Routine
26
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0730Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761Minimal · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Aug 1, 2023Routine
14
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Sep 30, 2021Routine
3
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0582Minimal · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Federal Penalties

Fine

Mar 11, 2025

$10,358

Ownership & Operations

Who Operates This Facility

Owner / Operator

Curtis Home St Elizabeth Center, the

Organization Type

nonprofit

Ownership & Management

Key personnel

Pedersen, StacyW-2 Managing EmployeeMislow, AlbertOfficer / DirectorPedersen, StacyOfficer / DirectorCantor, DavidOfficer / DirectorFlyntz, RobertOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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