Curtis Home St Elizabeth Center, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 12)
- High staff turnover (94%)
- High RN turnover (93%)
Bottom 25% in CT · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · $10,358 in fines
What this means for your family
This facility has areas of concern that warrant careful consideration. The facility has 14 deficiencies, which is above the state average. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Google Reviews
Google Reviews
69 reviews on Google“This facility presents a mixed picture - while most recent reviews are highly positive about welcoming staff and nice atmosphere, there are serious red flags including state violations for customer service, fire safety, and residents' rights. The positive reviews lack detail and several appear clustered, suggesting possible reputation management efforts.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming reception staff consistently mentioned as polite, helpful, and efficient
- Professional and knowledgeable nursing staff noted by families
- Creative therapies program including movement, art, dance, and music activities
- Well-maintained and inviting physical facility
- Individual staff members like Yrianna specifically praised for helpfulness
Concerns
- State inspection resulted in violations and fines for customer service, fire safety, and residents' rights
- Reports of understaffing and underpaid workers affecting care quality
- Multiple complaints about unprofessional and rude management behavior
- Facility was apparently featured on 'Hotel Hell' suggesting past serious issues
- Suspicious clustering of 5-star ratings without text around same timeframe
Rating Trends
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your creative therapies like art and music; how often do residents get to participate in these activities?
- 2The reception staff seems very welcoming to visitors; how do you ensure that same level of helpfulness is maintained throughout the nursing care team?
- 3With the recent state inspections, what specific steps has the facility taken to address concerns regarding residents' rights and safety protocols?
- 4How does the nursing team manage medical emergencies or changes in health status during the overnight hours?
- 5We noticed some mentions of cleanliness concerns in the past; what is your current routine for maintaining the residents' rooms and common areas?
- 6How do you ensure that the staff is sufficiently supported and trained to provide consistent, high-quality care for all 60 residents?
Personalized based on this facility's data
Key Review Excerpts
“The state came for valuation and they got fined and tagged on customer service, fire safety and residents rights. The woman in the office have rude behaviors they don't do enough for there residents and staff members. Understaff, underpay and unappreciated.”
“The residents are treated to many therapies that are driven by the creative arts - movement, art, dance, music and love.”
“My best advice is stay away from there. I tried to give it a shot even after I watched hotel hell thinking this place is probably nice now and wow was I wrong LOL”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 44 deficiencies across three surveys, including one triggered by a family complaint about safety hazards. Issues repeatedly surface in medication management, safety and accident prevention, and care planning across all three surveys from 2021 to 2025, suggesting persistent operational challenges. While the facility has corrected each cited deficiency, the recurring nature of problems in core care areas warrants careful consideration during any visit.
Mar 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 11, 2025Routine26
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 1, 2023Routine14
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Sep 30, 2021Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Federal Penalties
Fine
Mar 11, 2025
$10,358
Ownership & Operations
Who Operates This Facility
Curtis Home St Elizabeth Center, the
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit thecurtishome.org
Medicare data downloads
Original nursing home datasets
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