Warren Barr Gold Coast
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 307 Google reviews
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What this means for your family
This facility has a strong reputation for physical therapy, which may benefit those needing short-term recovery. However, the high volume of reports regarding neglect, hygiene, and communication failures is deeply concerning. If you choose this facility, we strongly advise daily in-person visits to monitor your loved one's care and ensure their basic needs are being met.
Google Reviews
Google Reviews
307 reviews on Google“Warren Barr Gold Coast presents a stark contrast in reviews, with many families praising the facility's physical appearance, location, and specific therapy staff, while others report severe neglect and systemic failures. Critical concerns frequently involve chronic understaffing, poor communication, and hygiene issues that have led to serious health complications for residents. Families should be aware that experiences here appear highly inconsistent, often depending on the specific floor or staff members assigned.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Modern, clean, and aesthetically pleasing facility
- Attentive and professional guest relations staff
- Strong support for post-surgery recovery and rehabilitation
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 18 reviewers)
- Poor hygiene, including dirty rooms and lack of basic supplies like soap (mentioned by 12 reviewers)
- Inadequate communication with families and unresponsive management (mentioned by 10 reviewers)
- Poor quality, inedible, or nutritionally inappropriate food (mentioned by 9 reviewers)
- Negligence regarding patient safety, including falls and medication errors (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 184 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a modern, high-end aesthetic; how do you maintain that level of cleanliness in resident rooms on a daily basis?
- 2Given that physical and occupational therapy are noted as strong points here, how do you ensure that same level of excellence and attention carries over into daily nursing care and call light response times?
- 3I see that management is active in responding to feedback online; what is your formal process for keeping families updated on their loved one's care and addressing any concerns that arise?
- 4Could you walk me through how the kitchen team handles specific nutritional needs, and how residents can provide input on the menu to ensure they are satisfied with their meals?
- 5With 271 residents, what specific protocols do you have in place to ensure consistent medication management and fall prevention for those in your care?
- 6What kind of social activities or engagement programs do you offer to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was rude, crass, and let my mother fall several times only to be rushed to NW Hospitals for CT scans.”
“The therapy team pushed me and all the right ways Franco and Jay and Tony I will miss their guidance as I transition to home therapy now I was on a great floor.”
“My dad was here, and ultimately died here. His room was an absolute mess, the nurses were the rudest, most unprofessional people I have ever met in my life.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 28 complaints triggering inspections at this facility, indicating ongoing concerns about care quality. The facility repeatedly struggles with medication management, resident safety, and wound care, with the same deficiencies appearing across multiple surveys despite reported corrections. Recent issues include nursing staff shortages and medication errors, suggesting problems persist despite the facility's claims of correction.
Apr 10, 2026Complaint1
Quality of Life and Care Deficiencies
Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
Feb 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 9, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Mar 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 24, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Dec 6, 2024Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Payment Denial
Jan 30, 2026
22-day denial
Fine
Feb 24, 2025
$4,857
Fine
Oct 20, 2023
$20,105
Payment Denial
Oct 20, 2023
77-day denial
Ownership & Operations
Who Operates This Facility
Warren Barr Gold Coast
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 45 of 89
Ownership & Management
Owners
Jack Rajchenbach Family Trust
Owner · Organization
Friedman, Susan
Owner
Rajchenbach, Chaim
Owner
Shabat, Menachem
Owner
Shabat, Ronald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
307 reviews from families & visitors
Official Website
Visit warrenbarrgoldcoast.com
Medicare data downloads
Original nursing home datasets
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