Life Care Center of Treasure Valley
Strong Medicare quality ratings; families often praise engaging and diverse activities program. Still worth an in-person visit.
based on 86 Google reviews

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What this means for your family
Truewood by Merrill offers a vibrant community with an excellent activities program and dedicated staff, making it a strong choice for social engagement. However, families should exercise caution regarding medication management and administrative responsiveness; we recommend requesting a clear plan for how medication is monitored and ensuring you have direct contact information for key leadership during your initial tour.
Google Reviews
Google Reviews
86 reviews on Google“Truewood by Merrill (formerly Willow Park) is generally regarded as a warm, community-focused facility with a strong activities program and dedicated staff. While many families praise the leadership and the genuine care provided to residents, there are recurring concerns regarding medication management, administrative communication, and occasional staffing inconsistencies.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and diverse activities program
- Warm, compassionate caregiving staff
- Strong leadership and administrative support
- Clean and well-maintained facility
Concerns
- Medication management errors and mishandling (mentioned by 3 reviewers)
- Poor communication with administration and unresponsive management (mentioned by 3 reviewers)
- Inconsistent transportation services for appointments (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active social calendar; what are some of the most popular activities residents here are currently participating in?
- 2Given that medication management is such a critical part of care, could you walk me through the specific safety protocols and double-check systems you have in place to ensure accuracy?
- 3I see that you are very engaged with families online, which is great to see; what is the best way for us to stay in regular contact with the administrative team regarding our loved one's care?
- 4Since you have a 4-star staffing rating, how do you ensure that communication remains consistent and proactive between the nursing staff and family members?
- 5How does the facility coordinate transportation for outside medical appointments to ensure residents arrive on time and are properly accompanied?
- 6With 11 health inspection deficiencies noted, what specific steps or quality improvement projects is the leadership team currently prioritizing to address those areas?
Personalized based on this facility's data
Key Review Excerpts
“The change in this facility in the past three months has been incredible. I can’t even name names because everyone here is so special, I’d have to name everyone. From the executive director showing true leadership, to the sweet smiles of front office staff and marketing, to stellar coordination in the nursing department.”
“My Dad has been at the Boise Truewood for a little more than a year now. He is very happy, loves the food, and says he is well looked after. I could see how genuine their affection and care is for him. These are good people working hard in circumstances that we all know can be challenging.”
“Food is 95% excellent as they have a chef that care. Memory care day shift is 99% of excellence. Swing and late night 75% of excellence. The $$ spent for care don't meet standard of care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 11 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve resident rights violations, medication management, and respiratory care, with these issues persisting across multiple surveys from 2018 to 2025. While all deficiencies show correction dates, the repeated nature of core care problems suggests ongoing challenges with consistent quality care delivery.
Jun 26, 2025Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 26, 2025Complaint11
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Mar 4, 2022Routine9
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 9, 2018Routine13
Construction Deficiencies
Meet other general requirements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Life Care Center of Treasure Valley
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 53 of 194
Ownership & Management
Owners
Developers Investment Company INC
Owner · Organization
Preston, Forrest
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit merrillgardens.com
Medicare data downloads
Original nursing home datasets
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