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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy department. Still worth an in-person visit.
based on 100 Google reviews
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Arbor Valley of Cascadia has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy department and compassionate and dedicated nursing staff. Review the component ratings and current source records before deciding.
Arbor Valley of Cascadia presents a polarized experience for families, with many reviewers praising the dedicated therapy team and compassionate nursing staff, while others report severe neglect and safety concerns. Critical issues consistently raised include long wait times for call lights, allegations of theft, and poor hygiene management. Families considering this facility should weigh the positive reports of successful rehabilitation against the recurring complaints regarding basic patient care and responsiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 102 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The minute that he was admitted to Arbor Valley the Staff started working with him and didn't give up. We can't thank them enough. From Cassidy the Case manager to Ray his nurse, Brianna, CRN, Karen OT, Rich PT. They all became family”
“I realize they are short staffed. That is no way an excuse for waiting an average of 20 minutes after you have soiled things, then another 20 minute wait to get off the bed pan. The neglect is not the fault of the staff it all stays with magement.”
“My dad was given an antibiotic that he is deathly allergic to, even though the allergy is clearly listed in his chart. They did not even have an EpiPen anywhere on site to help with this situation after they realized the mistake.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed numerous complaints that led to 12 deficiencies, raising concerns about resident care and safety oversight. The facility shows recurring problems with resident rights, care planning, infection control, and fire safety systems across all three surveys. While all deficiencies report correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that warrant careful evaluation during your visit.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Construction Deficiencies
Use approved construction type or materials.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Arbor Valley of Cascadia
for profit
Cascadia Healthcare
44 facilities nationwide
Chain avg rating: 3.2/5 · Rank 10 of 43
Key personnel
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Official Medicare quality ratings, inspections & staffing data
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Google Reviews
100 reviews from families & visitors
Official Website
Visit arborvalleyofcascadia.com
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