Arbor Valley of Cascadia
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy department. Still worth an in-person visit.
based on 76 Google reviews
Watch Arbor Valley of Cascadia
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility's therapy department is highly regarded for helping patients achieve recovery goals, but families must be vigilant regarding basic care. We strongly recommend that you visit unannounced and specifically ask about their protocols for call light response times, medication safety, and the security of personal belongings, as these are recurring points of failure in recent reviews.
Google Reviews
Google Reviews
76 reviews on Google“Arbor Valley of Cascadia presents a polarized experience for families, with many reviewers praising the dedicated therapy team and compassionate nursing staff, while others report severe neglect and safety concerns. Critical issues consistently raised include long wait times for call lights, allegations of theft, and poor hygiene management. Families considering this facility should weigh the positive reports of successful rehabilitation against the recurring complaints regarding basic patient care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy department
- Compassionate and dedicated nursing staff
- Active and engaging activities department
- Well-maintained and clean facility environment
Concerns
- Significant delays in responding to call lights (mentioned by 6 reviewers)
- Allegations of theft of personal property and money (mentioned by 4 reviewers)
- Poor hygiene and lack of assistance with bathing/showering (mentioned by 4 reviewers)
- Medication errors or failure to administer prescribed medication (mentioned by 2 reviewers)
- Difficulty reaching management or unresponsive communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy departments; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2With the facility being so well-maintained and clean, what specific protocols do you have in place to ensure resident hygiene and assistance with bathing is consistent?
- 3How does the nursing team manage call lights during busier shifts to ensure residents receive timely assistance when they need it?
- 4Could you walk us through your process for medication administration and how you double-check that everything is accurate and on schedule?
- 5What are some of the favorite activities or social events the activities department organizes to keep residents engaged and active?
- 6How can we best communicate with the management team if we have questions or concerns about our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The minute that he was admitted to Arbor Valley the Staff started working with him and didn't give up. We can't thank them enough. From Cassidy the Case manager to Ray his nurse, Brianna, CRN, Karen OT, Rich PT. They all became family”
“I realize they are short staffed. That is no way an excuse for waiting an average of 20 minutes after you have soiled things, then another 20 minute wait to get off the bed pan. The neglect is not the fault of the staff it all stays with magement.”
“My dad was given an antibiotic that he is deathly allergic to, even though the allergy is clearly listed in his chart. They did not even have an EpiPen anywhere on site to help with this situation after they realized the mistake.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints that led to 12 deficiencies, raising concerns about resident care and safety oversight. The facility shows recurring problems with resident rights, care planning, infection control, and fire safety systems across all three surveys. While all deficiencies report correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that warrant careful evaluation during your visit.
May 16, 2025Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Construction Deficiencies
Use approved construction type or materials.
May 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 5, 2024Routine2
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 5, 2024Complaint11
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 2, 2022Routine7
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Ownership & Operations
Who Operates This Facility
Arbor Valley of Cascadia
for profit
Chain Affiliation
Cascadia Healthcare
44 facilities nationwide
Chain avg rating: 3.2/5 · Rank 10 of 43
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit arborvalleyofcascadia.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Life Care Center of Treasure Valley
< 1 miNursing Home · Boise, ID
Timber Springs Transitional Care
1.6 miNursing Home · Boise, ID
Cascadia of Boise
2.1 miNursing Home · Boise, ID
Life Care Center of Boise
2.2 miNursing Home · Boise, ID
Skyline Transitional Care Center
3.2 miNursing Home · Boise, ID
Sunterra Springs Riverview
3.2 miNursing Home · Boise, ID