Life Care Center of Federal Way
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 144 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (29 vs median 14)
- High staff turnover (53%)
- High RN turnover (78%)
Bottom 25% in WA · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $98,970 in fines
What this means for your family
This facility offers strong physical therapy and a welcoming environment, which many families find beneficial for recovery. However, due to consistent reports of understaffing and slow response times, we strongly recommend visiting during a weekend or evening to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
144 reviews on Google“Life Care Center of Federal Way receives polarized feedback, with many families praising the compassionate, friendly staff and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call buttons, and inconsistent quality of care, particularly on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Welcoming atmosphere for visitors
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor quality or lack of variety in food services (mentioned by 4 reviewers)
- Inconsistent care and communication on weekends (mentioned by 3 reviewers)
- Neglect of basic hygiene or medical needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 121 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the facility is very well-maintained and welcoming; what kind of daily activities or social events do you have planned to keep residents engaged?
- 2Since we want to ensure consistent care, how does the communication between the nursing staff and families change or stay the same over the weekends?
- 3How do you manage medication administration and ensure there are no gaps in care during shift changes?
- 4We've heard great things about your therapy teams; could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 5What is the process for responding to call lights and immediate medical needs, especially during the busier times of the day?
- 6Could you tell us a bit more about the dining experience, specifically regarding the variety of meal options and how you handle special dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“They provided the best care that saved my life when I couldn't. They pivoted my course from death to life.. Buddy is thankful too.”
“I truly believe my husband was able to return home being able to walk again because of wonderful people at LCC.”
“Most CNAs were great but super understaffed. Staff was rude. I heard higher up staff making jokes about patients & families in the hallway.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 11 complaint reports triggering federal inspections that found serious issues with accident prevention, pressure ulcer care, following treatment orders, and protection from abuse. While all deficiencies were reportedly corrected, the facility shows persistent problems with basic care delivery and safety supervision across multiple surveys. Key recurring issues include inadequate treatment planning, infection control failures, and resident rights violations, suggesting ongoing systemic challenges.
Mar 18, 2025Routine36
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Services Deficiencies
Have an externally vented heating system.
Mar 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Dec 31, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 3, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Apr 3, 2024
$44,272
Fine
Jan 10, 2024
$54,698
Ownership & Operations
Who Operates This Facility
Life Care Center of Federal Way
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 158 of 194
Ownership & Management
Owners
Developers Investment Company INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
144 reviews from families & visitors
Official Website
Visit lifecarecenteroffederalway.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Brookdale Federal Way
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Hallmark Manor
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Garden Terrace Healthcare Center of Federal Way
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Judson Park Health Center
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Merrill Gardens at Auburn
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North Auburn Rehab & Health Center
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