Assisted Living · Federal Way, WA
31000 9th Pl Sw, Federal Way, WA 98023
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
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Availability
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Reported capacity: 120 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
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Public Google reviewers rate Mirror Lake Village highly. Reviewers highlight: beautiful, modern facility design, spacious and well-appointed cottages. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Mirror Lake Village is a modern, aesthetically pleasing facility that receives high praise for its physical design, cottages, and boutique-style apartments. However, multiple families have raised serious concerns regarding chronic understaffing, high staff turnover, and significant lapses in cleanliness and care quality, particularly within the memory care unit.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While some staff members are praised by name, multiple reports of high turnover and rude management significantly lower the score.
Reviewers report difficulty reaching staff and lack of responsiveness to concerns.
Multiple reviewers report issues with sticky floors, odors, and lack of bathroom hygiene.
Reviews are polarized, with some praising the dining experience while others describe the food as unrecognizable.
Reviewers generally note that the community offers a variety of engaging activities and amenities.
Multiple families report severe understaffing and hygiene issues specifically within the memory care wing.
One reviewer noted competitive pricing for the quality, though others feel the care level does not justify the cost.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 23 analyzed
This facility responds to some reviews.
Key Review Excerpts
“They are always short staffed and went through 3 nursing directors and replaced the Managing Director between January and June. They also cycle through kitchen staff.”
“The memory care units reek of pee. At times no one can be found and the nurses who are found”
“Every time I visit, each staff member has been very helpful and warm. The front desk staff is always amazing and cheerful and I would recommend to tour this community if you haven't yet.”
Source: WA Dept. of Social & Health Services
The facility received a 'Disapproved' status on 12/22/2025 and 04/07/2026, but the final report dated 05/07/2026 indicates that all previously noted violations were corrected.
Unsealed floor penetration in Building A, floor 2 electrical room.
Missing annual service report, weekly inspection logs, and monthly full load test records.
Missing annual forward flow test, quarterly reports; painted sprinkler heads; missing sprinkler in Building A floor 1 storage room.
Need to increase cleaning service to quarterly frequency.
Missing carbon monoxide detector in Building A, floor 1 laundry room; missing inspection records.
Missing second semi-annual service report for automatic fire-extinguishing systems.
Missing inventory and documentation of fire-rated construction locations and maintenance records.
Missing annual inspection tag on Building B, floor 1 fire extinguisher.
Missing records for 12 planned and unannounced fire drills; missing specific shift/quarter drills.
Missing documentation of fire/smoke damper inspections.
Loose gas tank found near kitchen soda machine.
Missing documentation for fire alarm system testing and deficiencies from previous inspection reports.
Dead bolt found on egress path at Building B, resident door 115.
Fire doors held open with trash cans or wedges; missing documentation for fire door inspections.
This letter confirms that deficiencies previously identified under Compliance Determination 71196 (Completion Date 01/15/2026) were corrected as of 02/24/2026.; The facility is located in a building with a secured memory care unit. The Administrator is identified as Rachel Bal.; All deficiencies include a signed Plan/Attestation Statement by Administrator Rachel Bel with a promised correction date of 12/27/25.
Facility failed to follow medication delivery policy; time-sensitive medications were not administered within the required timeframe.
Emergency water supply from hot water tanks was not accessible due to missing handles, hoses, or instructions.
Facility failed to investigate and document an unwitnessed fall resulting in injury for 1 resident.
Facility failed to ensure food safety practices; 2 of 11 kitchen staff lacked food worker cards.
Facility failed to complete a documented pre-admission assessment for 2 of 9 residents prior to move-in.
Facility failed to ensure 3 of 9 sampled residents had a written plan for family assistance with medication management.
Incomplete documentation for dishwashing temperatures and food cooking temperatures.
Staff failed to maintain sanitizing solution concentration logs and failed to clean/maintain the ice maker.
Facility failed to document service agreements or plans to monitor clinical needs for 8 of 9 residents.
Facility failed to complete a Washington State Name and Date of Birth background check for 1 of 6 staff members.
Facility failed to identify consultative behavioral health resources and provide individualized activities for EARC-SDC residents.
Facility failed to provide 6 of 9 residents with a signed copy of the facility's policy on accepting Medicaid as a payment source.
Facility failed to assess a resident's use of bed side rails for safety.
Letter dated January 27, 2026, regarding imposition of civil fines totaling $800.00. Deficiency 388-78A-2130 is noted as an uncorrected deficiency cited on November 13, 2025.
The licensee failed to document in two residents service agreements a plan to monitor and address interventions to meet the current needs.
The licensee failed to ensure two residents had a written plan for family assistance with medication management.
The facility received a 'Disapproved' status. Included in the provided images is an earlier report from 2026-04-07 referencing a failure to provide documentation for deficiencies found in a 2026-02-17 report, and a more comprehensive inspection from 2025-12-22.
Facility needs to increase cleaning service to quarterly.
Missing second semi-annual service report.
Building A, floor 2 electrical room has a penetration in the floor.
Missing documentation that fire/smoke dampers inspection has been performed.
Facility missing 12 planned and unannounced fire drills; specific shifts (2nd shift Q2/Q3, 3rd shift Q3/Q4) were missing.
Missing annual flow test, quarterly reports; 10/2025 report showed painted heads; Building A, floor 1 hair salon storage room missing sprinkler.
Kitchen has a loose tank near the soda machine.
Missing detailed documentation and maps of fire-rated construction locations and annual inspection reports.
Building B, floor 1 path of egress at resident door 115 has a dead bolt.
Missing annual service report, weekly inspection logs, and monthly 30-minute full load tests.
Missing documentation/maps of CO detectors; Building A, floor 1 laundry room missing CO detector.
Building B, floor 1 fire extinguisher by room 112 missing annual inspection tag.
Building B, 3rd floor fire alarm amplifier annual testing is past due.
Multiple doors held open with trash cans or wedges; missing documentation/maps for fire doors; Building B double doors removed without showing they are not needed for fire/smoke protection.
Original inspection conducted 01/15/2025 resulted in disapproval. Follow-up inspection on 03/05/2025 confirms all previous violations have been corrected.
Fire wall penetrations found in 2nd floor Memory Care laundry room and 1st floor kitchen electrical room.
Generator remote manual stop station was not installed per NFPA 110 requirements.
Cross corridor doors 37a and 43b (2nd floor) did not close/latch properly.
1st floor Library area has a tree obstructing the sprinkler head.
Letter details imposition of civil fines totaling $2,000.00 ($1,000.00 per cited violation). Both violations are noted as uncorrected and recurring from September 17, July 19, and May 7, 2024.
Failed to ensure two residents' side bed rails, attached to the residents' beds, were free from safety risks.
Failed to document in five residents’ Negotiated Service Agreements (NSA) the care needs and interventions for diagnoses and physician ordered medical treatments.
The document references multiple prior citations for the same deficiencies on 05/07/2024, 07/19/2024, and 09/17/2024.; This is a repeated deficiency cited on 07/19/2024 and an uncorrected deficiency previously cited on 05/07/2024.; Consultation provided for WAC 388-78A-2400 (Protection of resident records) and WAC 388-78A-3100 (Safe storage of supplies and equipment).; This page is the third page of a cover letter from the Department of Social and Health Services regarding the IDR (Informal Dispute Resolution) process.
Facility failed to ensure 2 of 6 staff completed required annual continuing education training.
Facility failed to document written agreements, duration of use, or quarterly reevaluations for electronic monitoring in 2 residents' rooms.
Facility failed to provide proper nurse delegation training and supervision for staff administering medication to 2 residents.
Facility failed to document in writing an initial agreement to use electronic monitoring, the duration of use, and quarterly reevaluations for Resident 12. Resident 12's representatives installed equipment without facility knowledge, and the facility failed to disconnect it as required.
Facility failed to ensure 2 of 4 residents' side bed rails were free from safety risks, specifically regarding cushioning that created potential entrapment/suffocation hazards.
Facility failed to document in 5 of 15 residents' Negotiated Service Agreements the care needs, interventions for diagnoses, and physician ordered medical treatments, placing residents at risk for unmet care needs.
Facility failed to ensure 3 of 6 staff members were screened for Tuberculosis within the required three-day window of employment.
Facility failed to ensure annual service plan renewals were signed by residents or representatives for 6 of 10 sampled residents.
Facility failed to implement an effective respiratory protection program, specifically regarding N95 fit testing for staff, which was a repeat deficiency.
Medical devices (bed rails) for 3 of 3 residents were unsafe, posing an entrapment hazard; rails were not covered and lacked adequate safety documentation.
This letter serves as formal notice of civil fines totaling $2,000.00. Deficiencies are noted as repeated from July 19, 2024, and uncorrected from May 7, 2024.
Failed to document care needs and interventions for diagnoses and physician ordered medical treatments in five residents' Negotiated Service Agreements (NSA).
Failed to ensure side bed rails for three residents were free of entrapment hazards.
Failed to document in writing an initial agreement, duration of use, and quarterly reevaluations for electronic monitoring for one resident.
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with WA Dept. of Social & Health Services.
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit mirrorlakevillageseniorliving.com
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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