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Assisted Living

Gencare Lifestyle Federal Way at Steel Lake

Families consistently rate this highly — reviewers highlight warm, compassionate, and professional staff. Schedule a visit to confirm the fit.

31200 23rd Avenue South, Federal Way, WA 9800385 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.8/5

based on 31 Google reviews

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Gencare Lifestyle Federal Way at Steel Lake Assisted Living in Federal Way, WA — Street View
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What this means for your family

GenCare Lifestyle Federal Way is highly recommended for its compassionate memory care and welcoming atmosphere. While the staff is consistently praised, families should be prepared for potential administrative delays during the move-in or transition process and should ensure they have clear points of contact.

Google Reviews

Google Reviews

31 reviews on Google
GenCare Lifestyle Federal Way is consistently praised for its warm, family-oriented environment and dedicated, compassionate staff who excel at making residents feel at home. Families frequently highlight the facility's strong memory care program and the supportive, professional nature of the team, though some note that administrative transitions and internal processes can be slow or under-resourced.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean10.0Activities9.0MedsN/AMemory10.0Comms8.0ValueN/A

Strengths

  • Warm, compassionate, and professional staff
  • Strong, supportive memory care program
  • Clean and well-maintained environment
  • Active social and fitness programs

Concerns

  • Administrative and transition process delays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02019(3)5.02020(2)5.02022(6)5.02023(1)5.02024(10)4.12025(7)4.52026(8)

Distribution · 37 analyzed

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How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about the warmth and compassion of your staff; how do you ensure that this culture of care stays consistent as new residents move in?
  • 2Since we are looking for a smooth transition, what does your typical onboarding process look like to ensure there aren't any delays in getting a new resident settled?
  • 3Could you tell us more about the specific activities and fitness programs available to keep residents socially engaged and active?
  • 4How does the memory care program specifically tailor its support to meet the unique needs of each resident?
  • 5In the event of a medical emergency during the night, what are the immediate steps the care team takes to ensure resident safety?
  • 6The facility looks incredibly well-maintained; what are your daily routines for ensuring the environment stays clean and comfortable for everyone?

Personalized based on this facility's data


Key Review Excerpts

I am a retired, RN, I am very pleased with their professionalism and dedicated care for the Alzheimer’s patients. They make a bad situation better for that I am grateful.

Memory care family member · 2022★★★★★

My 98 yr Dad, blind, came from a home/ wife of neglect when we met Valinda. During our beginning tours/visits I noticed her personalness, and how she treats all staff, residents attentively.

Long-term resident's family · 2026★★★★★

When I tell you the facility went ABOVE AND BEYOND for our family in order to assist in creating a safe and productive environment for my father.

Long-term resident's family · 2024★★★★★
Source: 31 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

7total
54deficiencies
Jun 15, 2026Enforcement
$1,000.00Report

Letter details an imposition of civil fines totaling $1,000.00 for uncorrected deficiencies previously cited on April 16, 2026.

Training and home care aide certification requirementsWAC 388-78A-2474 (2)

Failed to ensure two staff members completed all required training to perform job duties.

Family assistance with medications and treatmentsWAC 388-78A-2290 (3)

Failed to ensure two residents had a completed written plan for family assistance with medication management.

Service agreement planningWAC 388-78A-2130 (1)

Failed to ensure one resident's care plan included staff instructions to monitor medication side effects and psychiatric care needs.

Jun 15, 2026Enforcement
$1,000.00Report

Letter includes notification of civil fines totaling $1,000.00 for uncorrected deficiencies previously cited on April 16, 2026.

Training and home care aide certification requirementsWAC 388-78A-2474

Licensee failed to ensure two staff members completed all required training to perform their job duties and responsibilities.

Family assistance with medications and treatmentsWAC 388-78A-2290

Licensee failed to ensure two residents had a completed written plan for family assistance with medication management.

Service agreement planningWAC 388-78A-2130

Licensee failed to ensure one resident’s care plan included staff instructions to monitor possible medication side effects and guidance on psychiatric care needs.

May 12, 2026Fire

Facility approval status is Disapproved. Next inspection scheduled on or after 06/11/2026.

Extinguishing System ServiceIFC 904.13.5.2 2021

First semi-annual servicing report (before 10/17/2025) was not provided.

Combustible materials storage in exitsIFC 315.3.2 2021

Combustible materials found on the 1st floor stairwell outside of kitchen.

Cleaning of hoods and ductsIFC 606.3.3 2021

Facility needs to increase the cleaning schedule to quarterly clearings.

Smoke Detector SensitivityIFC 907.8.3 2021

Smoke detector sensitivity report was not provided.

Inspection and Maintenance of fire doorsIFC 705.2 2021 / NFPA 80.5.2

On the 2nd floor, the housekeeping door is missing the seal between door and door frame.

Carbon Monoxide DetectionIFC 0915.1 2021 WAC 51-54A

Facility failed to provide detailed documentation of CO detector locations and monthly inspection reports.

Door OperationIFC 705.2.4 2021

On the 2nd floor the south elevator door would not latch.

Emergency and standby power systems maintenanceIFC 1203.4 2021

Annual service report and monthly 30-minute full load test records were not provided.

Inspection, Testing and Maintenance of fire alarmsIFC 907.8 2021 / NFPA 72.29.9.7

Missing semi-annual report and missing documentation for weekly periodic testing of smoke detection in resident rooms.

Feb 3, 2026Fire
CleanReport

This inspection report was conducted in response to a complaint regarding a boiler system. The inspector found that a plumbing vendor caused a pipe break during repairs, which was promptly fixed. No IFC violations were observed. Note: The document contains contradictory dates (Report header lists 2026-02-03, while the complaint investigation text references 2026-01-12 and 2026-01-13).

Aug 26, 2025Fire

Facility inspection history indicates initial disapproval in March/June 2025, with all identified violations marked as corrected by the inspection finalized on 2025-08-26.

Ceiling ClearanceIFC 315.2.1Corrected Jun 18, 2025

3rd floor storage room next to room 303 had storage less than 18 inches from sprinkler head.

Equipment RoomsIFC 315.2.3Corrected Jun 18, 2025

Combustible material being stored in electrical/fire alarm panel room on 1st floor.

Abatement of Electrical HazardsIFC 603.2Corrected Jun 18, 2025

Room 309 and 313 had electrical outlets with broken grounds.

Application and UseIFC 603.5.2Corrected Jun 18, 2025

Executive Director's office has a power strip connected to another power strip.

Extension CordsIFC 603.6Corrected Jun 18, 2025

Wellness Director's office has extension cord being used.

Portable, Electric Space HeatersIFC 603.9Corrected Jun 18, 2025

Executive Director's office has a heater plugged into a power strip.

Owner's ResponsibilityIFC 701.6Corrected Jun 18, 2025

Kitchen dry storage room has penetration in the back corner of room.

Duct and Air Transfer OpeningsIFC 706.1Corrected Jun 18, 2025

Fire/smoke damper 4 year inspection required.

Testing and MaintenanceIFC 903.5Corrected Jun 18, 2025

Facility failed to provide documentation showing fire department connection 5-year hydrostatic test.

Inspection, Testing and MaintenanceIFC 907.8Corrected Jun 18, 2025

Fire alarm report from 4/1/2024 states deficiencies; report did not state if roll down/sliding doors were inspected.

Means of Egress ContinuityIFC 1003.6Corrected Jun 18, 2025

1st floor activity room had a basketball hoop game blocking exit door.

Emergency Lighting Equipment Inspection and TestingIFC 1032.10Corrected Jun 18, 2025

Exit sign in piano room did not work when tested.

MaintenanceIFC 1203.4Corrected Jun 18, 2025

Facility failed to provide documentation showing weekly inspections of generator.

Fire Door Inspection and TestingNFPA 80Corrected Jun 18, 2025

Kitchen dry storage room door does not latch and being propped open by can of food.

Sep 25, 2024Inspection

A separate follow-up letter dated 11/20/2024 indicates that all deficiencies listed in this report were corrected.; This page represents the signature section of a Plan of Correction, signed by the Administrator on 2024-10-11.

PetsWAC 388-78A-2620

Facility failed to ensure 4 of 4 pets were certified by a veterinarian to be free of diseases transmittable to humans and receive regular exams/vaccinations.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to document in service plans necessary care needs, interventions, and monitoring for 2 of 2 sampled residents.

VentilationWAC 388-78A-3000

Facility failed to ensure laundry and housekeeping rooms provided proper air flow and ventilation to the outside of the facility.

Storing, securing, and accounting for medicationsWAC 388-78A-2260

Facility failed to ensure medication rooms (nurse's office and medication room) were locked when left unsupervised, placing medications at risk.

Infection controlWAC 388-78A-2610

Facility failed to implement infection control policies (respiratory protection, hand hygiene) to protect residents during a COVID-19 outbreak.

Apr 13, 2023Fire

Initial inspection on 02/06/2023 was 'Disapproved'. A follow-up inspection on 04/13/2023 resulted in an 'Approved' status as all previous violations were corrected.

Means of Egress - Storage in BuildingsIFC 315.3.1 2018

Storage found in the 1st floor exit stairwell by room 105, obstructing the path of egress.

Multiplug AdaptersIFC 604.4 2018

Unapproved multi-plug adapters in use in Marketing Director's Office (2nd floor) and Wellness Center.

Extension CordsIFC 604.5 2018

Extension cord in use in Vitality Director's Office.

Unapproved ConditionsIFC 604.6 2018

Open cable box in Employee Lounge; missing/broken receptacle plates in Vitality Director's office, Telehealth Center, and Peak Kitchen.

Penetrations - Maintaining ProtectionIFC 703.1 2018

Unsealed holes in walls in hallway ceiling by room 311 and Resident Laundry (2nd floor).

Opening protectivesIFC 703.2

Penetrations in fire doors in Staff Laundry (3rd floor) and Resident Laundry (1st floor missing handle).

Door OperationIFC 703.2.3

Thirteen specified doors (rooms, corridors, offices) failed to close/latch properly.

Duct and Air Transfer OpeningsIFC 706.1 2018

Facility unable to provide documentation for fire/smoke damper testing.

Inspection, Testing and MaintenanceIFC 901.6 2018

Escutcheon ring missing in hallway by room 306.

Testing and MaintenanceIFC 903.5

No documentation provided for quarterly fire sprinkler inspections.

Protection From FireIFC 904.13.1 2018

Suppression system nozzle misaligned with new grease fryer.

Portable Fire ExtinguishersIFC 906.2 2015, 2018

Elevator room extinguisher pressure low; Peak Kitchen cabinet taped shut.

Extinguishers Weighing 40 Pounds or LessIFC 906.9.1 2015, 2018

Extinguishers in 3rd floor hallway and kitchen mounted higher than 5 feet.

Fire Alarm & Detection SystemsIFC 907.1 2012, 2015, 2018

Fire alarm breaker in electrical panel not securely locked out.

Smoke Detector SensitivityIFC 907.8.3 2012, 2015, 2018

Facility unable to provide documentation for smoke detector sensitivity testing.

MaintenanceIFC 915.6 2018

Facility unable to provide documentation for CO detector testing.

Activation TestIFC 1031.10.1 2018

No documentation for 30-second monthly emergency lighting testing.

MaintenanceIFC 1203.4 2018

No documentation for weekly/visual generator inspections.

Interior Supply LocationIFC 5306.2 2018

Oxygen bottles stored outdoors with combustible materials.

Fire DrillsWAC 212-12-044

No documentation provided for required fire drills in the previous 12 months.

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References & Resources

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