Public Google reviewers rate this highly and often mention warm, compassionate, and professional staff. Schedule a visit to confirm the fit.
based on 31 Google reviews

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Public Google reviewers rate Gencare Lifestyle Federal Way at Steel Lake highly. Reviewers highlight: warm, compassionate, and professional staff, strong, supportive memory care program. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
GenCare Lifestyle Federal Way is consistently praised for its warm, family-oriented environment and dedicated, compassionate staff who excel at making residents feel at home. Families frequently highlight the facility's strong memory care program and the supportive, professional nature of the team, though some note that administrative transitions and internal processes can be slow or under-resourced.
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Key Review Excerpts
“My 98 yr Dad, blind, came from a home/ wife of neglect when we met Valinda. During our beginning tours/visits I noticed her personalness, and how she treats all staff, residents attentively.”
“When I tell you the facility went ABOVE AND BEYOND for our family in order to assist in creating a safe and productive environment for my father.”
“The outdoor garden areas are lovely and remind me of my Mom's yard so I thought this would be a nice location for Mom. Your staff is so friendly and listened to our needs and were very knowledgeable in the care of dementia residents.”
Source: WA Dept. of Social & Health Services
Letter includes notification of civil fines totaling $1,000.00 for uncorrected deficiencies previously cited on April 16, 2026.
Licensee failed to ensure two staff members completed all required training to perform their job duties and responsibilities.
Licensee failed to ensure one resident’s care plan included staff instructions to monitor possible medication side effects and guidance on psychiatric care needs.
Licensee failed to ensure two residents had a completed written plan for family assistance with medication management.
Letter details an imposition of civil fines totaling $1,000.00 for uncorrected deficiencies previously cited on April 16, 2026.
Failed to ensure one resident's care plan included staff instructions to monitor medication side effects and psychiatric care needs.
Failed to ensure two staff members completed all required training to perform job duties.
Failed to ensure two residents had a completed written plan for family assistance with medication management.
Facility approval status is Disapproved. Next inspection scheduled on or after 06/11/2026.
First semi-annual servicing report (before 10/17/2025) was not provided.
On the 2nd floor, the housekeeping door is missing the seal between door and door frame.
Smoke detector sensitivity report was not provided.
Facility needs to increase the cleaning schedule to quarterly clearings.
Facility failed to provide detailed documentation of CO detector locations and monthly inspection reports.
Missing semi-annual report and missing documentation for weekly periodic testing of smoke detection in resident rooms.
Annual service report and monthly 30-minute full load test records were not provided.
Combustible materials found on the 1st floor stairwell outside of kitchen.
On the 2nd floor the south elevator door would not latch.
This inspection report was conducted in response to a complaint regarding a boiler system. The inspector found that a plumbing vendor caused a pipe break during repairs, which was promptly fixed. No IFC violations were observed. Note: The document contains contradictory dates (Report header lists 2026-02-03, while the complaint investigation text references 2026-01-12 and 2026-01-13).
Facility inspection history indicates initial disapproval in March/June 2025, with all identified violations marked as corrected by the inspection finalized on 2025-08-26.
1st floor activity room had a basketball hoop game blocking exit door.
Room 309 and 313 had electrical outlets with broken grounds.
Combustible material being stored in electrical/fire alarm panel room on 1st floor.
Facility failed to provide documentation showing fire department connection 5-year hydrostatic test.
3rd floor storage room next to room 303 had storage less than 18 inches from sprinkler head.
Facility failed to provide documentation showing weekly inspections of generator.
Executive Director's office has a heater plugged into a power strip.
Kitchen dry storage room has penetration in the back corner of room.
Kitchen dry storage room door does not latch and being propped open by can of food.
Executive Director's office has a power strip connected to another power strip.
Fire/smoke damper 4 year inspection required.
Fire alarm report from 4/1/2024 states deficiencies; report did not state if roll down/sliding doors were inspected.
Exit sign in piano room did not work when tested.
Wellness Director's office has extension cord being used.
A separate follow-up letter dated 11/20/2024 indicates that all deficiencies listed in this report were corrected.; This page represents the signature section of a Plan of Correction, signed by the Administrator on 2024-10-11.
Facility failed to implement infection control policies (respiratory protection, hand hygiene) to protect residents during a COVID-19 outbreak.
Facility failed to document in service plans necessary care needs, interventions, and monitoring for 2 of 2 sampled residents.
Facility failed to ensure 4 of 4 pets were certified by a veterinarian to be free of diseases transmittable to humans and receive regular exams/vaccinations.
Facility failed to ensure medication rooms (nurse's office and medication room) were locked when left unsupervised, placing medications at risk.
Facility failed to ensure laundry and housekeeping rooms provided proper air flow and ventilation to the outside of the facility.
Initial inspection on 02/06/2023 was 'Disapproved'. A follow-up inspection on 04/13/2023 resulted in an 'Approved' status as all previous violations were corrected.
Extinguishers in 3rd floor hallway and kitchen mounted higher than 5 feet.
Facility unable to provide documentation for smoke detector sensitivity testing.
Escutcheon ring missing in hallway by room 306.
No documentation provided for required fire drills in the previous 12 months.
Storage found in the 1st floor exit stairwell by room 105, obstructing the path of egress.
Facility unable to provide documentation for CO detector testing.
Thirteen specified doors (rooms, corridors, offices) failed to close/latch properly.
No documentation for 30-second monthly emergency lighting testing.
Penetrations in fire doors in Staff Laundry (3rd floor) and Resident Laundry (1st floor missing handle).
Suppression system nozzle misaligned with new grease fryer.
Unapproved multi-plug adapters in use in Marketing Director's Office (2nd floor) and Wellness Center.
Elevator room extinguisher pressure low; Peak Kitchen cabinet taped shut.
Open cable box in Employee Lounge; missing/broken receptacle plates in Vitality Director's office, Telehealth Center, and Peak Kitchen.
Fire alarm breaker in electrical panel not securely locked out.
Facility unable to provide documentation for fire/smoke damper testing.
No documentation provided for quarterly fire sprinkler inspections.
Oxygen bottles stored outdoors with combustible materials.
No documentation for weekly/visual generator inspections.
Unsealed holes in walls in hallway ceiling by room 311 and Resident Laundry (2nd floor).
Extension cord in use in Vitality Director's Office.
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WA DSHS — View Official Record
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