Gencare Lifestyle Federal Way at Steel Lake
Families consistently rate this highly — reviewers highlight warm, compassionate, and professional staff. Schedule a visit to confirm the fit.
based on 31 Google reviews

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What this means for your family
GenCare Lifestyle Federal Way is highly recommended for its compassionate memory care and welcoming atmosphere. While the staff is consistently praised, families should be prepared for potential administrative delays during the move-in or transition process and should ensure they have clear points of contact.
Google Reviews
Google Reviews
31 reviews on Google“GenCare Lifestyle Federal Way is consistently praised for its warm, family-oriented environment and dedicated, compassionate staff who excel at making residents feel at home. Families frequently highlight the facility's strong memory care program and the supportive, professional nature of the team, though some note that administrative transitions and internal processes can be slow or under-resourced.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and professional staff
- Strong, supportive memory care program
- Clean and well-maintained environment
- Active social and fitness programs
Concerns
- Administrative and transition process delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the warmth and compassion of your staff; how do you ensure that this culture of care stays consistent as new residents move in?
- 2Since we are looking for a smooth transition, what does your typical onboarding process look like to ensure there aren't any delays in getting a new resident settled?
- 3Could you tell us more about the specific activities and fitness programs available to keep residents socially engaged and active?
- 4How does the memory care program specifically tailor its support to meet the unique needs of each resident?
- 5In the event of a medical emergency during the night, what are the immediate steps the care team takes to ensure resident safety?
- 6The facility looks incredibly well-maintained; what are your daily routines for ensuring the environment stays clean and comfortable for everyone?
Personalized based on this facility's data
Key Review Excerpts
“I am a retired, RN, I am very pleased with their professionalism and dedicated care for the Alzheimer’s patients. They make a bad situation better for that I am grateful.”
“My 98 yr Dad, blind, came from a home/ wife of neglect when we met Valinda. During our beginning tours/visits I noticed her personalness, and how she treats all staff, residents attentively.”
“When I tell you the facility went ABOVE AND BEYOND for our family in order to assist in creating a safe and productive environment for my father.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 15, 2026Enforcement$1,000.00Report
Letter details an imposition of civil fines totaling $1,000.00 for uncorrected deficiencies previously cited on April 16, 2026.
Failed to ensure two staff members completed all required training to perform job duties.
Failed to ensure two residents had a completed written plan for family assistance with medication management.
Failed to ensure one resident's care plan included staff instructions to monitor medication side effects and psychiatric care needs.
Jun 15, 2026Enforcement$1,000.00Report
Letter includes notification of civil fines totaling $1,000.00 for uncorrected deficiencies previously cited on April 16, 2026.
Licensee failed to ensure two staff members completed all required training to perform their job duties and responsibilities.
Licensee failed to ensure two residents had a completed written plan for family assistance with medication management.
Licensee failed to ensure one resident’s care plan included staff instructions to monitor possible medication side effects and guidance on psychiatric care needs.
May 12, 2026Fire
Facility approval status is Disapproved. Next inspection scheduled on or after 06/11/2026.
First semi-annual servicing report (before 10/17/2025) was not provided.
Combustible materials found on the 1st floor stairwell outside of kitchen.
Facility needs to increase the cleaning schedule to quarterly clearings.
Smoke detector sensitivity report was not provided.
On the 2nd floor, the housekeeping door is missing the seal between door and door frame.
Facility failed to provide detailed documentation of CO detector locations and monthly inspection reports.
On the 2nd floor the south elevator door would not latch.
Annual service report and monthly 30-minute full load test records were not provided.
Missing semi-annual report and missing documentation for weekly periodic testing of smoke detection in resident rooms.
Feb 3, 2026FireCleanReport
This inspection report was conducted in response to a complaint regarding a boiler system. The inspector found that a plumbing vendor caused a pipe break during repairs, which was promptly fixed. No IFC violations were observed. Note: The document contains contradictory dates (Report header lists 2026-02-03, while the complaint investigation text references 2026-01-12 and 2026-01-13).
Aug 26, 2025Fire14Report
Facility inspection history indicates initial disapproval in March/June 2025, with all identified violations marked as corrected by the inspection finalized on 2025-08-26.
3rd floor storage room next to room 303 had storage less than 18 inches from sprinkler head.
Combustible material being stored in electrical/fire alarm panel room on 1st floor.
Room 309 and 313 had electrical outlets with broken grounds.
Executive Director's office has a power strip connected to another power strip.
Wellness Director's office has extension cord being used.
Executive Director's office has a heater plugged into a power strip.
Kitchen dry storage room has penetration in the back corner of room.
Fire/smoke damper 4 year inspection required.
Facility failed to provide documentation showing fire department connection 5-year hydrostatic test.
Fire alarm report from 4/1/2024 states deficiencies; report did not state if roll down/sliding doors were inspected.
1st floor activity room had a basketball hoop game blocking exit door.
Exit sign in piano room did not work when tested.
Facility failed to provide documentation showing weekly inspections of generator.
Kitchen dry storage room door does not latch and being propped open by can of food.
Sep 25, 2024Inspection
A separate follow-up letter dated 11/20/2024 indicates that all deficiencies listed in this report were corrected.; This page represents the signature section of a Plan of Correction, signed by the Administrator on 2024-10-11.
Facility failed to ensure 4 of 4 pets were certified by a veterinarian to be free of diseases transmittable to humans and receive regular exams/vaccinations.
Facility failed to document in service plans necessary care needs, interventions, and monitoring for 2 of 2 sampled residents.
Facility failed to ensure laundry and housekeeping rooms provided proper air flow and ventilation to the outside of the facility.
Facility failed to ensure medication rooms (nurse's office and medication room) were locked when left unsupervised, placing medications at risk.
Facility failed to implement infection control policies (respiratory protection, hand hygiene) to protect residents during a COVID-19 outbreak.
Apr 13, 2023Fire20Report
Initial inspection on 02/06/2023 was 'Disapproved'. A follow-up inspection on 04/13/2023 resulted in an 'Approved' status as all previous violations were corrected.
Storage found in the 1st floor exit stairwell by room 105, obstructing the path of egress.
Unapproved multi-plug adapters in use in Marketing Director's Office (2nd floor) and Wellness Center.
Extension cord in use in Vitality Director's Office.
Open cable box in Employee Lounge; missing/broken receptacle plates in Vitality Director's office, Telehealth Center, and Peak Kitchen.
Unsealed holes in walls in hallway ceiling by room 311 and Resident Laundry (2nd floor).
Penetrations in fire doors in Staff Laundry (3rd floor) and Resident Laundry (1st floor missing handle).
Thirteen specified doors (rooms, corridors, offices) failed to close/latch properly.
Facility unable to provide documentation for fire/smoke damper testing.
Escutcheon ring missing in hallway by room 306.
No documentation provided for quarterly fire sprinkler inspections.
Suppression system nozzle misaligned with new grease fryer.
Elevator room extinguisher pressure low; Peak Kitchen cabinet taped shut.
Extinguishers in 3rd floor hallway and kitchen mounted higher than 5 feet.
Fire alarm breaker in electrical panel not securely locked out.
Facility unable to provide documentation for smoke detector sensitivity testing.
Facility unable to provide documentation for CO detector testing.
No documentation for 30-second monthly emergency lighting testing.
No documentation for weekly/visual generator inspections.
Oxygen bottles stored outdoors with combustible materials.
No documentation provided for required fire drills in the previous 12 months.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit gencarelifestyle.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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