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Nursing HomeMedicaid

Life Care Center of Acton

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

One Great Road, Acton, MA 01720155 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 142 Google reviews

5
4
3
2
1
Life Care Center of Acton Nursing Home in Acton, MA — Street View
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What this means for your family

Life Care Center of Acton is highly regarded for its dedicated nursing and therapy teams, making it a strong candidate for rehabilitation. However, families should be vigilant regarding medication management and weekend care; we recommend asking specifically about how the facility ensures consistent communication and oversight during off-hours.

Google Reviews

Google Reviews

142 reviews on Google
Life Care Center of Acton is frequently praised for its compassionate, attentive nursing staff and effective rehabilitation services, with many families noting that their loved ones felt well-cared for. However, some reviewers have raised significant concerns regarding inconsistent communication, occasional lapses in basic care such as hygiene or medication management, and a dated facility environment. While many families report a positive experience, the facility's performance appears to vary, with some noting issues with weekend staffing levels.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean7.0Activities8.0Meds4.0MemoryN/AComms5.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Helpful and responsive administrative team
  • Clean and well-maintained facility

Concerns

  • Inconsistent communication regarding medical care and treatment plans (mentioned by 3 reviewers)
  • Understaffing or neglect of basic needs (hygiene/toileting) on weekends (mentioned by 4 reviewers)
  • Medication management errors or delays (mentioned by 2 reviewers)
  • Dated or depressing facility decor and persistent odors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(2)'20(3)'22(8)'24(34)'26(18)

Distribution · 148 analyzed

5
119
4
14
3
2
2
5
1
8

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how much the administration engages with the community online; how does that same level of responsiveness translate to daily communication with families regarding treatment plans?
  • 2We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how those therapists work with residents to maintain their mobility?
  • 3How does the nursing team ensure that medication schedules and administration remain consistent and accurate throughout the entire week, including weekends?
  • 4What specific steps are in place to ensure that personal care needs, like hygiene and toileting, are met with the same level of attention on Saturdays and Sundays as they are during the week?
  • 5In the event of a medical emergency or a change in a resident's condition after hours, what is the protocol for notifying the family and coordinating care?
  • 6The facility looks very well-maintained; are there any upcoming plans for updates to the common areas or decor to make the environment feel even more vibrant for the residents?

Personalized based on this facility's data


Key Review Excerpts

The staff is knowledgeable, friendly and respectful. I had rehabs after joint replacements so PT and OT were key. Both departments kept me moving in the right direction :)

Rehab patient · 2023★★★★★

I have been disappointed at times to find my mother unclean and almost never is her bed changed. I was working up a head of steam over this but it seems m mom is refusing showers and doesn’t get out of bed long enough to change her sheets.

Long-term resident's family · 2022★★★★

She also told us that a few nights ago her nurses had forgotten to give her her medicine until around midnight where she had tell them what medicine she needed as they had forgotten.

Memory care family member · 2024★★☆☆☆
Source: 142 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
66%
Registered nurses for medical care
Total Nursing
3.92hrs
96%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
15.3%
MA
16.4%
Middlesex
13.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
14.4%
MA
16.9%
Middlesex
15.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
12.1%
MA
13.7%
Middlesex
13.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
MA
92.4%
Middlesex
92.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.7%
Mixed vs Avgs
Here
17.7%
US
15.5%
MA
21.3%
Middlesex
23.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
19.4%
MA
21.4%
Middlesex
19.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.4%
Worse than Avg
Here
73.4%
US
81.8%
MA
77.6%
Middlesex
76.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.4%
Mixed vs Avgs
Here
79.4%
US
79.8%
MA
77.7%
Middlesex
76.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (8.9)

Life Care Center of Acton shows a pattern of fire safety and infection control issues, with all 27 deficiencies reportedly corrected by the facility. The most recurring problems involve fire safety systems, care planning, and specialized medical care like wound care and respiratory services. While no family complaints triggered inspections, the facility has faced consistent challenges across multiple surveys, suggesting families should ask specific questions about safety protocols and care planning processes during visits.

Jul 21, 2025Routine
12
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

May 28, 2024Routine
4
0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0644Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Dec 15, 2022Routine
11
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Acton

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 74 of 194

Ownership & Management

Owners

Cross, Cindy

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Foye, ChristopherManaging Control - Governing BodyLafortune, KeneeManaging Control - Governing BodyLong, ZofiaManaging Control - Governing BodyFletcher, ToddOfficer / DirectorLay, LisaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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