Life Care Center of Acton
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 142 Google reviews

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What this means for your family
Life Care Center of Acton is highly regarded for its dedicated nursing and therapy teams, making it a strong candidate for rehabilitation. However, families should be vigilant regarding medication management and weekend care; we recommend asking specifically about how the facility ensures consistent communication and oversight during off-hours.
Google Reviews
Google Reviews
142 reviews on Google“Life Care Center of Acton is frequently praised for its compassionate, attentive nursing staff and effective rehabilitation services, with many families noting that their loved ones felt well-cared for. However, some reviewers have raised significant concerns regarding inconsistent communication, occasional lapses in basic care such as hygiene or medication management, and a dated facility environment. While many families report a positive experience, the facility's performance appears to vary, with some noting issues with weekend staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Helpful and responsive administrative team
- Clean and well-maintained facility
Concerns
- Inconsistent communication regarding medical care and treatment plans (mentioned by 3 reviewers)
- Understaffing or neglect of basic needs (hygiene/toileting) on weekends (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Dated or depressing facility decor and persistent odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 148 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how much the administration engages with the community online; how does that same level of responsiveness translate to daily communication with families regarding treatment plans?
- 2We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how those therapists work with residents to maintain their mobility?
- 3How does the nursing team ensure that medication schedules and administration remain consistent and accurate throughout the entire week, including weekends?
- 4What specific steps are in place to ensure that personal care needs, like hygiene and toileting, are met with the same level of attention on Saturdays and Sundays as they are during the week?
- 5In the event of a medical emergency or a change in a resident's condition after hours, what is the protocol for notifying the family and coordinating care?
- 6The facility looks very well-maintained; are there any upcoming plans for updates to the common areas or decor to make the environment feel even more vibrant for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff is knowledgeable, friendly and respectful. I had rehabs after joint replacements so PT and OT were key. Both departments kept me moving in the right direction :)”
“I have been disappointed at times to find my mother unclean and almost never is her bed changed. I was working up a head of steam over this but it seems m mom is refusing showers and doesn’t get out of bed long enough to change her sheets.”
“She also told us that a few nights ago her nurses had forgotten to give her her medicine until around midnight where she had tell them what medicine she needed as they had forgotten.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Life Care Center of Acton shows a pattern of fire safety and infection control issues, with all 27 deficiencies reportedly corrected by the facility. The most recurring problems involve fire safety systems, care planning, and specialized medical care like wound care and respiratory services. While no family complaints triggered inspections, the facility has faced consistent challenges across multiple surveys, suggesting families should ask specific questions about safety protocols and care planning processes during visits.
Jul 21, 2025Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
May 28, 2024Routine4
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Dec 15, 2022Routine11
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Ownership & Operations
Who Operates This Facility
Life Care Center of Acton
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 74 of 194
Ownership & Management
Owners
Cross, Cindy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
142 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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