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Nursing HomeMedicaid

Westford Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.

3 Park Drive, Westford, MA 01886123 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 60 Google reviews

5
4
3
2
1
Westford Nursing and Rehabilitation Center Nursing Home in Westford, MA — Street View
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What this means for your family

This facility offers an excellent rehabilitation program and several standout nursing professionals who provide deeply compassionate care. However, families should be vigilant about staffing levels during the night and weekend shifts, as multiple reports indicate that slow response times can lead to hygiene and safety issues.

Google Reviews

Google Reviews

60 reviews on Google
Families considering Westford House will find a facility with a highly praised rehabilitation and nursing team, with many reviewers highlighting the compassion of specific staff members like Alyssa and Angelia. However, there are significant, recurring reports of inadequate staffing levels, particularly on night shifts and weekends, which have led to delayed responses to call buttons and hygiene concerns.

Quality Themes

Tap a score for details
Food1.0Staff7.0Clean6.0Activities5.0Meds3.0Memory4.0Comms4.0ValueN/A

Strengths

  • Compassionate and professional nursing staff
  • Excellent physical therapy and rehab services
  • Clean and well-maintained environment
  • Responsive maintenance and facility management

Concerns

  • Inadequate staffing levels leading to slow response times (mentioned by 5 reviewers)
  • Issues with hygiene and unpleasant odors in certain units (mentioned by 3 reviewers)
  • Poor communication from nursing or administration (mentioned by 3 reviewers)
  • Inconsistent medication management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'19(6)'21(2)'23(4)'25(22)'26(6)

Distribution · 66 analyzed

5
42
4
4
3
3
2
1
1
16

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the physical therapy and rehab services here; could you tell us more about how the therapists work with residents to reach their goals?
  • 2Since we want to ensure our loved one is always on track with their prescriptions, what specific protocols do you have in place for medication management and tracking?
  • 3How does the nursing team ensure that calls for assistance are answered promptly, especially during the busier shifts?
  • 4We noticed some feedback regarding the dining experience; could you describe the daily meal schedule and how much input residents have in their food choices?
  • 5What steps does the facility take to maintain a fresh and clean environment, particularly regarding the upkeep of the individual resident units?
  • 6In the event of a medical emergency after hours, what is the process for contacting doctors and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The Westford house and staff made my father feel comfortable and cared for in his battle against cancer. They offered a tranquil place for him to find peace, and they did as much as possible to accommodate our family.

Long-term resident's family · 2025★★★★★

The rehab team (PT/OT) was wonderful - Sam, Rachel, Paul and others - thank you for working so well with my 91 year old Dad - and for caring.

Rehab patient's family · 2025★★★☆☆

I was in town visiting family. While there we came to Westford House to visit a long time family friend and while there we met Angie Thompson one of the nicest people I’ve encountered in a long time.

Visitor · 2024★★★★
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility73.8%
Worse than Avg
Here
73.8%
US
95.5%
MA
94.8%
Middlesex
95.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
15.5%
MA
21.3%
Middlesex
23.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
14.4%
MA
16.9%
Middlesex
14.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
15.3%
MA
16.4%
Middlesex
13.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
12.1%
MA
13.7%
Middlesex
12.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
19.4%
MA
21.4%
Middlesex
19.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility55.6%
Worse than Avg
Here
55.6%
US
79.8%
MA
77.7%
Middlesex
76.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility65.4%
Worse than Avg
Here
65.4%
US
81.8%
MA
77.6%
Middlesex
76.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.9%
Worse than Avg
Here
1.9%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (8.9)
5 complaint-triggered

This facility shows recurring issues with fire safety systems and care planning that persist across multiple surveys, though all deficiencies have been corrected. The most frequent problems involve sprinkler system maintenance, smoke barriers, care plan development, and infection control procedures. Five complaint-triggered deficiencies indicate families have reported concerns about care planning, record keeping, and abuse prevention policies, suggesting ongoing operational challenges despite corrections.

Jul 16, 2025Routine
15
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 14, 2024Routine
17
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0754Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Minimal · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

May 7, 2024Complaint
2
0655Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0842Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 5, 2023Routine
2
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Oct 25, 2023Complaint
2
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 17, 2023Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westford Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Best Care Services

Chain Size

10 facilities nationwide

Chain avg rating: 1.8/5 · Rank 2 of 10

Ownership & Management

Owners

Preswest Holding Company LLC

Owner · Organization

100%

Key personnel

Chapler, YaakovManaging Control - Governing BodySteinberg, MosheManaging Control - Governing BodyAl-Madi, SamiManagerChapler, YaakovManagerKmon, LaurynManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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