Westford Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 60 Google reviews

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What this means for your family
This facility offers an excellent rehabilitation program and several standout nursing professionals who provide deeply compassionate care. However, families should be vigilant about staffing levels during the night and weekend shifts, as multiple reports indicate that slow response times can lead to hygiene and safety issues.
Google Reviews
Google Reviews
60 reviews on Google“Families considering Westford House will find a facility with a highly praised rehabilitation and nursing team, with many reviewers highlighting the compassion of specific staff members like Alyssa and Angelia. However, there are significant, recurring reports of inadequate staffing levels, particularly on night shifts and weekends, which have led to delayed responses to call buttons and hygiene concerns.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Excellent physical therapy and rehab services
- Clean and well-maintained environment
- Responsive maintenance and facility management
Concerns
- Inadequate staffing levels leading to slow response times (mentioned by 5 reviewers)
- Issues with hygiene and unpleasant odors in certain units (mentioned by 3 reviewers)
- Poor communication from nursing or administration (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab services here; could you tell us more about how the therapists work with residents to reach their goals?
- 2Since we want to ensure our loved one is always on track with their prescriptions, what specific protocols do you have in place for medication management and tracking?
- 3How does the nursing team ensure that calls for assistance are answered promptly, especially during the busier shifts?
- 4We noticed some feedback regarding the dining experience; could you describe the daily meal schedule and how much input residents have in their food choices?
- 5What steps does the facility take to maintain a fresh and clean environment, particularly regarding the upkeep of the individual resident units?
- 6In the event of a medical emergency after hours, what is the process for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The Westford house and staff made my father feel comfortable and cared for in his battle against cancer. They offered a tranquil place for him to find peace, and they did as much as possible to accommodate our family.”
“The rehab team (PT/OT) was wonderful - Sam, Rachel, Paul and others - thank you for working so well with my 91 year old Dad - and for caring.”
“I was in town visiting family. While there we came to Westford House to visit a long time family friend and while there we met Angie Thompson one of the nicest people I’ve encountered in a long time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with fire safety systems and care planning that persist across multiple surveys, though all deficiencies have been corrected. The most frequent problems involve sprinkler system maintenance, smoke barriers, care plan development, and infection control procedures. Five complaint-triggered deficiencies indicate families have reported concerns about care planning, record keeping, and abuse prevention policies, suggesting ongoing operational challenges despite corrections.
Jul 16, 2025Routine15
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 14, 2024Routine17
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 7, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 5, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Oct 25, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 17, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Ownership & Operations
Who Operates This Facility
Westford Nursing and Rehabilitation Center
for profit
Chain Affiliation
Best Care Services
10 facilities nationwide
Chain avg rating: 1.8/5 · Rank 2 of 10
Ownership & Management
Owners
Preswest Holding Company LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit westfordhousehc.com
Medicare data downloads
Original nursing home datasets
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