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Strong Medicare quality ratings; public reviewers often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 139 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
Care One at Concord has a strong overall Medicare rating. Public reviewers frequently mention: modern, clean, and well-maintained facility and effective physical and occupational therapy programs. Review the component ratings and current source records before deciding.
CareOne at Concord presents a deeply polarized experience for families, with reviews oscillating between high praise for its modern facility and physical therapy team, and severe allegations of neglect. While some families report excellent recovery outcomes and compassionate care, a significant number of reviewers describe dangerous staffing shortages, unresponsive call bells, and poor hygiene standards. Families should be aware that experiences appear highly inconsistent, often depending on the specific unit or shift staff assigned to their loved one.
Quality Themes
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Concerns
Rating Trends
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Distribution · 133 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My grandmother stayed at CareOne Concord for a short-term rehab when she had Covid. She is 94 and she had the best experience there. The staff were kind, attentive, reassuring, and supportive.”
“The building and rooms are attractive but some empathy would be more appreciated but some of the staff here are wonderful people. Like Alec a big man who shows kindness and respect even for an elderly woman like me.”
“Please do not bring your loved one here if they are not self sufficient as the staff seem to be too busy to assist patients with daily care. They are not proactive only reactive responding after your loved one has an accident waiting to get help to the facilities that doesn’t show up.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Care One at Concord has a concerning pattern with families filing complaints that led to citations for accident prevention and abuse prevention policies. The facility shows recurring issues with fire safety systems, care planning, and building safety across multiple surveys. Most deficiencies appear corrected, but the complaint-triggered safety violations suggest families have had serious concerns about resident protection and accident prevention.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 7, 2023
$7,901
Care One at Concord
for profit
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 1 of 37 (Highest rating)
Owners
Thci of Massachusetts, LLC
Owner · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des-I 2016 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
139 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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