Care One at Concord
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 139 Google reviews
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What this means for your family
While this facility has a modern environment and a strong rehab team that can produce excellent recovery outcomes, the frequency of reports regarding unresponsive staff and neglect is alarming. If you choose this facility, we strongly advise daily in-person visits to monitor your loved one's care and to ensure that call bells are answered promptly.
Google Reviews
Google Reviews
139 reviews on Google“CareOne at Concord presents a deeply polarized experience for families, with reviews oscillating between high praise for its modern facility and physical therapy team, and severe allegations of neglect. While some families report excellent recovery outcomes and compassionate care, a significant number of reviewers describe dangerous staffing shortages, unresponsive call bells, and poor hygiene standards. Families should be aware that experiences appear highly inconsistent, often depending on the specific unit or shift staff assigned to their loved one.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy programs
- Engaging and compassionate activity staff
- Professional and responsive administrative leadership in specific cases
Concerns
- Unresponsive nursing staff and long wait times for call bells (mentioned by 14 reviewers)
- Inadequate staffing levels leading to neglect and hygiene issues (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff/management by phone (mentioned by 7 reviewers)
- Poor quality and lack of variety in food services (mentioned by 6 reviewers)
- Disorganized discharge processes and lack of care coordination (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 3-star staffing rating; could you explain how you manage staffing levels to ensure residents receive timely assistance when they use their call bells?
- 2Communication is very important to our family; what is the best way for us to reach the nursing team or management if we have questions about our loved one’s care?
- 3We read that your activity staff is highly regarded; could you share some examples of the daily programs that help residents stay engaged and connected with one another?
- 4Regarding the dining experience, how do you incorporate resident feedback to improve the variety and quality of the meals provided?
- 5With the current focus on medication management, what systems do you have in place to ensure accuracy and timely administration for residents?
- 6I see that you actively respond to feedback online; how do you use that input to make tangible improvements to the daily experience here at Care One?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother stayed at CareOne Concord for a short-term rehab when she had Covid. She is 94 and she had the best experience there. The staff were kind, attentive, reassuring, and supportive.”
“The building and rooms are attractive but some empathy would be more appreciated but some of the staff here are wonderful people. Like Alec a big man who shows kindness and respect even for an elderly woman like me.”
“My mother was there for 2 weeks and declined fast during her stay. We were told there was no justification for them to request PT under Medicare B while we looked for another rehab for her to receive proper care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Care One at Concord has a concerning pattern with families filing complaints that led to citations for accident prevention and abuse prevention policies. The facility shows recurring issues with fire safety systems, care planning, and building safety across multiple surveys. Most deficiencies appear corrected, but the complaint-triggered safety violations suggest families have had serious concerns about resident protection and accident prevention.
Jan 8, 2026Routine3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
May 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jan 23, 2025Routine5
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 7, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Nov 7, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Care One at Concord
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 3 of 37 (Best)
Ownership & Management
Owners
Thci of Massachusetts, LLC
Owner · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des-I 2016 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
139 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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