Bear Mountain at Sudbury
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 7.0)
- High RN turnover (62%)
Below average in MA · Below recommended RN staffing · Below chain average · $15,672 in fines
What this means for your family
While the rehabilitation therapy team is highly regarded, the facility has seen a sharp decline in sentiment during 2025 due to reports of neglect and unresponsive call systems. If you choose this facility, ensure you have a clear plan for frequent, in-person check-ins to monitor your loved one's care, as communication and responsiveness appear to be major pain points.
Google Reviews
Google Reviews
33 reviews on Google“Bear Mountain at Sudbury presents a polarized experience for families, with recent reviews highlighting significant concerns regarding patient safety, call-button responsiveness, and communication. While many reviewers praise the facility's physical renovations and specific staff members in the rehabilitation department, others report alarming instances of neglect and poor oversight during the summer of 2025.”
Quality Themes
Tap a score for detailsStrengths
- Strong rehabilitation therapy team
- Recently renovated, clean facility
- Dedicated individual staff members
- Responsive administrative leadership
Concerns
- Unresponsive or broken nurse call buttons (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Understaffing leading to neglect of basic needs (mentioned by 4 reviewers)
- Inadequate medical oversight or doctor visibility (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent renovations, what specific changes or upgrades have been made to improve the daily living experience for residents?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach the nursing team or administration to ensure we stay updated on our loved one's care?
- 3Could you walk me through your current process for ensuring nurse call buttons are functioning properly and that staff respond to them in a timely manner?
- 4With the rehabilitation therapy team being a noted strength, how do you integrate their work with the daily nursing care to ensure a seamless recovery process?
- 5How do you currently manage medical oversight and physician visibility to ensure that residents receive consistent and proactive health monitoring?
- 6What steps are you taking to address staffing levels to ensure that every resident's basic daily needs are met promptly and consistently?
Personalized based on this facility's data
Key Review Excerpts
“My wife was admitted to Bear Mountain for short term Rehab for a broken ankle after surgery. The 1st and only night she was there, she needed to go to the bathroom. She pressed the nurse call button many times to no help or response.”
“I’m at Bear Mountain Rehab facility and all I can say is I’m so BLESSED to be working with my PT team that consist of Karen, Julie and Morgan. Shortly I believe I’ll be working with Lindsay. My team is absolutely amazing.”
“I spent approximately 5 weeks at Bear Mountain Sudbury. I came from a long term hospital stay, so I was ready in mind , but not in body to go home. To my complete surprise from the top ( the administrator) down to the lovely people who kept the rooms clean, it was a wonderful experience.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
3
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bear Mountain at Sudbury shows ongoing quality concerns with families having filed complaints about nutrition, resident rights, and care planning issues. The facility has persistent problems with resident rights and communication, medication management, and infection control that appear across multiple surveys from 2022 through 2025. While all deficiencies show correction dates, the recurring nature of issues in core care areas suggests systemic challenges that families should carefully consider before placement.
Jan 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nov 5, 2024Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 18, 2024Complaint2
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 2, 2023Routine22
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Aug 9, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Jun 13, 2023Complaint2
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Federal Penalties
Fine
Nov 2, 2023
$15,672
Ownership & Operations
Who Operates This Facility
Bear Mountain at Sudbury
for profit
Chain Affiliation
Bear Mountain Healthcare
8 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 8
Ownership & Management
Owners
Doyle, Thomas
Owner
Wynne, John
Owner
Ziskin, Scott
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit bearmountainhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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