Letort Spring Nursing and Rehab LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
Watch Letort Spring Nursing and Rehab LLC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (18 vs median 8.0)
Bottom 25% in PA · $63,892 in fines
What this means for your family
While the facility's physical therapy department is highly regarded for successful transitions home, the recurring reports of neglect and slow response times are significant red flags. We strongly advise families to conduct unannounced visits, specifically on weekends, to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
48 reviews on Google“LeTort Spring Nursing and Rehab LLC receives highly polarized feedback, with some families praising the facility for its clean environment and effective physical therapy, while others report severe neglect and communication failures. Multiple reviewers have raised alarming concerns regarding patient hygiene, slow response times to call buttons, and inadequate assistance with basic needs like feeding. Families considering this facility should be aware of the significant inconsistency in care quality reported across different units and shifts.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate individual staff members
- Welcoming atmosphere for independent living residents
Concerns
- Neglect of basic care needs (hygiene, feeding, call button response) (mentioned by 6 reviewers)
- Chronic understaffing, especially on weekends (mentioned by 3 reviewers)
- Poor communication and difficulty reaching nursing staff (mentioned by 3 reviewers)
- Inadequate medical oversight and failure to address health emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on facility improvements, what specific steps are you taking to ensure call buttons are answered promptly and that residents receive consistent assistance with daily hygiene and mealtime needs?
- 2I noticed the facility has faced some challenges with staffing levels; could you explain how you ensure adequate coverage and oversight, particularly on weekends?
- 3Communication is very important to our family; what is the best way for us to reach the nursing staff to get timely updates on our loved one's health status?
- 4Since physical and occupational therapy are noted as strengths here, how do you integrate those services into the daily routine to keep residents active and engaged?
- 5In the event of a sudden health change or emergency, what is your specific protocol for notifying family members and ensuring the resident receives immediate medical attention?
- 6I saw that the facility has been active in responding to feedback online; how do you use that family input to make tangible changes to the quality of care provided?
Personalized based on this facility's data
Key Review Excerpts
“The staff and care my father received at Letort Springs Rehab was fantastic! Especially the PT and OT staff. He was there one month and they were able to successfully transition him to return back home!”
“Most all of the permanent staff there were very very nice and always helpful and took very good care of my father. They were usually short staffed though and the weekends were the worst.”
“You are just letting my dad lay there in his wet diaper after he’s been pushing his button for an hour and you are suppose to be doing therapy at least something and nothing put him in his wheelchair also a wet urine pillow beside his bed”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with accident prevention and safety hazards that persist across multiple surveys, with families filing complaints about resident safety and care quality. The most frequent issues involve accident prevention, care plan assessments, and food safety, with additional concerns about medication management, infection control, and nursing staffing. While all deficiencies show planned correction dates, the repeated safety violations and nine complaint-triggered investigations suggest ongoing quality concerns that families should carefully evaluate during visits.
Mar 23, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 11, 2026Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Feb 11, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 29, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 26, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Apr 24, 2025
$17,345
Fine
Feb 6, 2025
$33,716
Fine
Mar 21, 2024
$12,831
Ownership & Operations
Who Operates This Facility
Letort Spring Nursing and Rehab LLC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit stoneridgeretirement.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Claremont Nursing & Rehabilitation Center
1.0 miNursing Home · Carlisle, PA
Chapel Pointe at Carlisle
1.5 miNursing Home · Carlisle, PA
Chapel Pointe at Carlisle
1.5 miAssisted Living · Carlisle, PA
Sarah a Todd Memorial Home
1.7 miNursing Home · Carlisle, PA
Thornwald Home
1.8 miNursing Home · Carlisle, PA
Thornwald Home
1.8 miAssisted Living · Carlisle, PA