Claremont Nursing & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 162 Google reviews
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What this means for your family
This facility's rehab therapy department is highly regarded and often cited as a reason for successful recovery. However, there is a persistent pattern of complaints regarding slow response times and hygiene standards. We strongly recommend that you visit during off-hours or weekends to observe staffing levels firsthand and ask specifically how they ensure timely assistance for residents who cannot call for help themselves.
Google Reviews
Google Reviews
162 reviews on Google“Claremont Nursing & Rehabilitation Center receives highly polarized feedback, with many reviewers praising the dedicated rehab therapy team and friendly staff, while others report severe neglect and staffing shortages. Families frequently express concern over poor hygiene, slow response times to call bells, and inconsistent food quality. Prospective families should be aware that experiences appear to vary significantly depending on the specific unit and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Warm and supportive nursing staff
- Clean and well-maintained facility
- Engaging activities for residents
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 7 reviewers)
- Poor hygiene and infrequent bathing/changing of residents (mentioned by 6 reviewers)
- Consistently cold or poor-quality food (mentioned by 5 reviewers)
- Staffing shortages and reliance on agency staff (mentioned by 4 reviewers)
- Miscommunication or lack of responsiveness from administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 167 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy department; how do you tailor those programs to meet each resident's specific mobility goals?
- 2With the facility being so large, what steps are in place to ensure call bells are answered quickly and staff can reach residents promptly?
- 3How does the administration ensure consistent communication with families regarding changes in a resident's care or daily needs?
- 4What is the process for managing medications to ensure everything is handled accurately and timely each day?
- 5Could you tell me more about the daily activity calendar and how you keep residents engaged with social events?
- 6How do you manage the dining experience to ensure meals are both nutritious and served at a pleasant temperature?
Personalized based on this facility's data
Key Review Excerpts
“The PT department was top notch and motivated me to improve each session. Thanks for a very positive experience.”
“I love the Harbor Heritage unit. Very spacious, excellent loving staff. As a hospice worker, I have seen many memory care units.....this one is top notch!”
“The staff here at Claremont are amazing they go above and beyond for the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with nearly half of its 50 deficiencies triggered by family complaints about care quality, medication management, and safety hazards. Recurring issues include unsafe environments, medication errors, inadequate treatment planning, and nutrition problems that persist across multiple years despite corrections, suggesting systemic challenges in maintaining standards and resident safety.
Apr 15, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 11, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 21, 2025Routine13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 14, 2025Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Oct 31, 2024Routine10
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Construction Deficiencies
Meet other general requirements.
Oct 31, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Claremont Nursing & Rehabilitation Center
for profit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 16 of 20 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
162 reviews from families & visitors
Official Website
Visit claremontnursing.com
Medicare data downloads
Original nursing home datasets
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