Thornwald Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 15 Google reviews
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What this means for your family
Thornwald Home is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for post-hospital recovery. When touring, we recommend asking about their transportation policies for medical appointments, as this is a recurring logistical hurdle for families.
Google Reviews
Google Reviews
15 reviews on Google“Thornwald Home receives strong praise for its attentive nursing staff, effective rehabilitation services, and proactive communication with families. While most reviewers report high satisfaction with the quality of care and facility cleanliness, one reviewer expressed frustration regarding admission criteria for memory care patients. Overall, families view the facility as a supportive environment for both short-term rehab and long-term residency.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical and occupational therapy
- Proactive and clear communication with families
- Clean and well-maintained facility
Concerns
- Lack of facility-provided transportation for medical appointments (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high staffing rating, how does your team integrate that extra support into the daily care plans for residents?
- 2I noticed the facility is very well-maintained; could you walk me through how you keep the environment so clean and comfortable for residents?
- 3Regarding medical appointments, what options or recommendations do you have for families who need assistance with transportation?
- 4How are your memory care programs structured to ensure residents remain engaged and supported throughout the day?
- 5I see that you actively engage with family feedback online; how do you typically keep families updated on their loved one's health and daily progress?
- 6With the recent health inspection results, what specific steps or improvements is the leadership team currently prioritizing to enhance the care experience?
Personalized based on this facility's data
Key Review Excerpts
“The medical staff was phenomenal in their care and ongoing support of my mom's complex needs with her wound care, and the ongoing OT and PT helped”
“I could not ask for a more attentive and caring staff than what my Mom has at Thornwald currently, they truly care about the residents, not just a job.”
“One person in charge went so far as to bring in a TV for a resident who was going to be without one for a week. That is going above and beyond.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Thornwald Home has concerning patterns with families filing four complaints that triggered inspections, revealing issues with abuse prevention policies and accident hazard management. The facility struggles with recurring problems in fire safety systems (sprinkler maintenance cited three times), resident care planning, and basic care quality including wound care and nutrition. While all deficiencies show correction dates, the persistent safety and care issues warrant careful consideration during your visit.
Dec 11, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Jul 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 30, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 12, 2024Routine4
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 18, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Jul 21, 2025
$9,110
Ownership & Operations
Who Operates This Facility
Thornwald Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit ucc-homes.org
Medicare data downloads
Original nursing home datasets
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