Chapel Pointe at Carlisle
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 19 Google reviews
Watch Chapel Pointe at Carlisle
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Chapel Pointe is highly regarded for its compassionate staff and high-quality dining, making it a strong choice for many families. However, given reports of missing personal items, we recommend that families inventory all belongings upon move-in and avoid keeping high-value items in resident rooms.
Google Reviews
Google Reviews
19 reviews on Google“Chapel Pointe at Carlisle is widely praised by families for its compassionate, attentive staff and high-quality care across independent, personal, and skilled nursing levels. While most reviewers report excellent communication and a clean, welcoming environment, there are isolated but serious concerns regarding potential theft of personal belongings and inconsistent experiences with dementia care management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong communication with family members
- Flexible care plans for changing health needs
Concerns
- Theft of personal belongings from resident rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a strong reputation for communication; how do you typically keep families updated on changes in a resident's daily care plan?
- 2With your 5-star staffing rating, how do you ensure that the nursing team remains consistent and attentive to the specific needs of each of the 59 residents?
- 3I see you are very active in responding to feedback online; what is your process for addressing family concerns or suggestions once a resident is living here?
- 4To help us feel more comfortable, what security measures or protocols do you have in place to ensure the safety of personal belongings in residents' rooms?
- 5Since medication management is a critical part of care, could you walk me through your process for ensuring accuracy and safety for residents who require daily prescriptions?
- 6What kind of social or enrichment activities do you offer that help foster a sense of community among your residents?
Personalized based on this facility's data
Key Review Excerpts
“My parents loved the food that is prepared in front of them, to order.”
“She keeps an odd schedule, but the staff is flexible with mealtimes and bedtimes to fit her needs. They communicate issues to us immediately and keep us updated.”
“My mom absolutely loved the folks, especially in memory care, and it was so reassuring to know that if she ran out of money, she would still have a place to live where people would care for her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chapel Pointe at Carlisle has 8 federal deficiencies across two surveys with no complaint-triggered issues, suggesting problems were identified through routine inspections rather than family reports. The facility shows persistent issues with resident assessment and care planning, appearing in both 2023 and 2025 surveys, along with problems in food safety and pressure ulcer prevention. All deficiencies have correction dates, indicating the facility addressed identified issues.
Mar 13, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Chapel Pointe at Carlisle
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit chapelpointe.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Chapel Pointe at Carlisle
< 1 miAssisted Living · Carlisle, PA
Thornwald Home
< 1 miNursing Home · Carlisle, PA
Thornwald Home
< 1 miAssisted Living · Carlisle, PA
Forest Park Nursing and Rehabilitation
< 1 miNursing Home · Carlisle, PA
Cumberland Crossings Retirement Community
1.0 miNursing Home · Carlisle, PA
Cumberland Crossings Retirement Community
1.0 miAssisted Living · Carlisle, PA