Chapel Pointe at Carlisle
Families consistently rate this highly — reviewers highlight compassionate and caring nursing staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and excellent dining experience, making it a comforting choice for end-of-life or rehab care. However, families should be vigilant about monitoring personal belongings and should ask for specific details regarding medication protocols in the personal care wing.
Google Reviews
Google Reviews
19 reviews on Google“Families can expect a compassionate and attentive staff that excels in providing emotional support and personalized care, particularly during transitions or end-of-life stages. While many praise the high-quality dining and clean environment, one reviewer reported a serious issue regarding missing personal belongings, and another noted a negative experience with medication management in the personal care wing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- High-quality, made-to-order dining
- Excellent communication with family members
- Clean and well-maintained facilities
- Smooth transitions between care levels
Concerns
- Loss of resident belongings/theft
- Improper medication management/over-medication
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to family feedback; how do you ensure that communication remains so consistent as a resident's needs change?
- 2We have heard great things about the made-to-order dining here; could you tell us more about how the menu is customized for individual dietary needs?
- 3What specific protocols do you have in place to ensure medication is administered accurately and double-checked by the nursing staff?
- 4How does the facility manage the security of personal items and belongings to ensure residents feel safe and settled in their new rooms?
- 5Can you describe what a typical afternoon of social activities or outings looks like for the residents here?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting both the nursing staff and the family?
Personalized based on this facility's data
Key Review Excerpts
“From the enrollment process through their stay, everyone at Chapel Pointe worked tirelessly to ensure they were happy and making the best progress possible.”
“They communicate issues to us immediately and keep us updated. It is very clean and the staff is attentive and caring.”
“The Skilled Care Team at Chapel Pointe took great care of my mom, Donna, during her final two weeks of life. They also did a great job accommodating our family for visiting with her during those weeks.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Chapel Pointe at Carlisle underwent 28 inspections, resulting in 13 clean reports and 45 recorded violations. Reported findings include issues regarding documentation updates, staff training requirements, and maintenance of bedside lighting.
Sep 10, 2025Routine
The home's annual quality management review was last completed on 12/20/23.
Emergency telephone numbers are not posted on or by the telephone in resident #1's bedroom.
There was no thermometer in the refrigerator or freezer located in the secure dementia care unit.
The administrator does not have and is not familiar with the emergency preparedness plan for the local municipality.
May 27, 2025Routine
Allegations of staff kissing a resident on the lips and striking a resident on the buttocks were not reported to the local area agency on aging.
Incidents involving staff kissing a resident and striking a resident were not reported to the Department within the required timeframe.
Staff members were witnessed kissing a resident on the lips and striking a resident on the buttocks, which constitutes physical abuse.
A resident's initial assessment failed to include their specific mobility needs as documented in their medical evaluation.
Mar 11, 2025RoutineCleanReport
No deficiencies found during this inspection.
Sep 5, 2024Routine
The home's most recent licensing inspection summary from 5/11/23 was not posted in a conspicuous and public place.
An allegation of resident abuse was not reported to the Area Agency on Aging in accordance with required regulations.
The resident-home contract for Resident #3 was not signed by the resident.
There were no staff persons present in the home who were certified in first aid and CPR.
May 11, 2023Routine
The freezer in the memory care unit kitchenette was found to be at temperatures above the required threshold.
An accumulation of lint was found in the lint traps of dryers #1 and #3 in the main laundry room.
A nutritional supplement was found in the SDCW kitchenette refrigerator despite the MAR indicating the dose had already been administered.
Jun 23, 2022RoutineCleanReport
No deficiencies found during this inspection.
Apr 26, 2022Routine
A discontinued medication for Resident #3 was found in the medication cart in the Secured Dementia Care Unit.
The medication administration record for Resident #3 did not indicate the diagnosis or purpose for the prescribed medication.
The medication administration record for Resident #3 lacked the initials of the staff member who administered medications on 4/18/22 and 4/20/22.
Resident #2's preadmission screening form did not include a determination that the resident's needs could be met by the home's services.
Aug 4, 2021RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
The Alliance Home of Carlisle, Pa, INC.
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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