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Assisted Living

Chapel Pointe at Carlisle

Families consistently rate this highly — reviewers highlight compassionate and caring nursing staff. Schedule a visit to confirm the fit.

770 South Hanover Street, Carlisle, PA 1701361 bedsLicensed & Active
Google rating
4.6/5

based on 19 Google reviews

5
4
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1

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What this means for your family

This facility is highly regarded for its compassionate staff and excellent dining experience, making it a comforting choice for end-of-life or rehab care. However, families should be vigilant about monitoring personal belongings and should ask for specific details regarding medication protocols in the personal care wing.

Google Reviews

Google Reviews

19 reviews on Google
Families can expect a compassionate and attentive staff that excels in providing emotional support and personalized care, particularly during transitions or end-of-life stages. While many praise the high-quality dining and clean environment, one reviewer reported a serious issue regarding missing personal belongings, and another noted a negative experience with medication management in the personal care wing.

Quality Themes

Tap a score for details
Food9.0Staff9.0CleanN/AActivitiesN/AMeds1.0Memory8.0Comms10.0ValueN/A

Strengths

  • Compassionate and caring nursing staff
  • High-quality, made-to-order dining
  • Excellent communication with family members
  • Clean and well-maintained facilities
  • Smooth transitions between care levels

Concerns

  • Loss of resident belongings/theft
  • Improper medication management/over-medication

Rating Trends

Tap a year to see what changed

2345.0'14(1)5.04.8'21(6)5.05.0'23(2)1.05.0'25(3)4.3'26(3)

Distribution · 19 analyzed

5
16
4
1
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1

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to family feedback; how do you ensure that communication remains so consistent as a resident's needs change?
  • 2We have heard great things about the made-to-order dining here; could you tell us more about how the menu is customized for individual dietary needs?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and double-checked by the nursing staff?
  • 4How does the facility manage the security of personal items and belongings to ensure residents feel safe and settled in their new rooms?
  • 5Can you describe what a typical afternoon of social activities or outings looks like for the residents here?
  • 6In the event of a medical emergency after hours, what is the immediate process for contacting both the nursing staff and the family?

Personalized based on this facility's data


Key Review Excerpts

From the enrollment process through their stay, everyone at Chapel Pointe worked tirelessly to ensure they were happy and making the best progress possible.

Rehab patient's family · 2026★★★★★

They communicate issues to us immediately and keep us updated. It is very clean and the staff is attentive and caring.

Dementia patient's family · 2025★★★★★

The Skilled Care Team at Chapel Pointe took great care of my mom, Donna, during her final two weeks of life. They also did a great job accommodating our family for visiting with her during those weeks.

Skilled nursing family member · 2021★★★★★
Source: 19 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

28total
45deficiencies

Key Findings

Between 2021 and 2025, Chapel Pointe at Carlisle underwent 28 inspections, resulting in 13 clean reports and 45 recorded violations. Reported findings include issues regarding documentation updates, staff training requirements, and maintenance of bedside lighting.

Sep 10, 2025Routine
minor2600.26.a

The home's annual quality management review was last completed on 12/20/23.

minor2600.91

Emergency telephone numbers are not posted on or by the telephone in resident #1's bedroom.

minor2600.103.f

There was no thermometer in the refrigerator or freezer located in the secure dementia care unit.

minor2600.107.a

The administrator does not have and is not familiar with the emergency preparedness plan for the local municipality.

May 27, 2025Routine
severe2600.15a

Allegations of staff kissing a resident on the lips and striking a resident on the buttocks were not reported to the local area agency on aging.

severe2600.16c

Incidents involving staff kissing a resident and striking a resident were not reported to the Department within the required timeframe.

severe2600.42b

Staff members were witnessed kissing a resident on the lips and striking a resident on the buttocks, which constitutes physical abuse.

minor2600.225a

A resident's initial assessment failed to include their specific mobility needs as documented in their medical evaluation.

Mar 11, 2025Routine
CleanReport

No deficiencies found during this inspection.

Sep 5, 2024Routine
minor2600.3.c

The home's most recent licensing inspection summary from 5/11/23 was not posted in a conspicuous and public place.

severe2600.15.a

An allegation of resident abuse was not reported to the Area Agency on Aging in accordance with required regulations.

minor2600.25.b

The resident-home contract for Resident #3 was not signed by the resident.

minor2600.63.a

There were no staff persons present in the home who were certified in first aid and CPR.

May 11, 2023Routine
minor2600.103.f

The freezer in the memory care unit kitchenette was found to be at temperatures above the required threshold.

minor2600.105.g

An accumulation of lint was found in the lint traps of dryers #1 and #3 in the main laundry room.

minor2600.185.a

A nutritional supplement was found in the SDCW kitchenette refrigerator despite the MAR indicating the dose had already been administered.

Jun 23, 2022Routine
CleanReport

No deficiencies found during this inspection.

Apr 26, 2022Routine
minor2600.183.d

A discontinued medication for Resident #3 was found in the medication cart in the Secured Dementia Care Unit.

minor2600.187.a

The medication administration record for Resident #3 did not indicate the diagnosis or purpose for the prescribed medication.

minor2600.187.b

The medication administration record for Resident #3 lacked the initials of the staff member who administered medications on 4/18/22 and 4/20/22.

minor2600.224.a

Resident #2's preadmission screening form did not include a determination that the resident's needs could be met by the home's services.

Aug 4, 2021Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Alliance Home of Carlisle, Pa, INC.

Organization Type

nonprofit

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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