Lemont Nursing & Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 119 Google reviews

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What this means for your family
While the physical therapy department is frequently cited as a major strength for short-term recovery, the facility has a consistent pattern of reports regarding neglect of basic hygiene and slow response times. If you choose this facility, we strongly recommend daily visits to monitor your loved one's care, as multiple families noted that consistent oversight was necessary to ensure basic needs were met.
Google Reviews
Google Reviews
119 reviews on Google“Lemont Nursing & Rehab Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and unprofessional staff, while others praise the facility's physical therapy department and specific staff members. Recurring complaints highlight significant issues with basic care, such as missed showers, delayed response times to call buttons, and poor food quality. Prospective families should be aware that while some report a positive rehab experience, there is a consistent pattern of reports regarding understaffing and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained physical facility
- Helpful and professional social work and admissions staff
Concerns
- Neglect of basic hygiene (missed showers, failure to change clothes/diapers) (mentioned by 14 reviewers)
- Slow or non-existent response to call buttons and patient needs (mentioned by 12 reviewers)
- Poor food quality, cold meals, and nutritional mismanagement (mentioned by 10 reviewers)
- Understaffing leading to unprofessional or uncaring behavior (mentioned by 9 reviewers)
- Poor communication with families regarding medical status and appointments (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high praise for your therapy department, how do you ensure that same level of dedication and consistency carries over into daily personal care and hygiene assistance?
- 2With the current staffing levels, what specific protocols are in place to ensure that call buttons are answered promptly and that residents' immediate needs are met in a timely manner?
- 3I noticed some feedback regarding meal quality and temperature; could you walk me through how the kitchen manages food service to ensure residents receive hot, nutritious, and appetizing meals?
- 4Communication is very important to our family; what is your standard process for keeping families updated on a resident's medical status and any changes in their care plan?
- 5How do you monitor and document daily hygiene routines, such as showers and clothing changes, to ensure that every resident receives consistent, high-quality care?
- 6I see that you actively respond to feedback online; how do you use that input from families to make tangible improvements to the daily experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“The Physical,Speech, & Occupation therapy are excellent. They are extremely professional and caring. They are a major part of my friend’s rehabilitation journey.”
“My mother is staying there for dialysis and physical rehab after a brief hospital stay weakened her. She was not given a shower for 3 weeks. I complained to management after week 2. It still took another week of complaining and asking for her to finally get a shower.”
“The therapy director, Cindy, and her entire team are absolutely top-notch — their professionalism, communication, and genuine care have made a huge difference for my dad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lemont Nursing & Rehab Center shows concerning patterns with families filing 9 complaints about serious issues including pressure ulcer care, dietary services, and daily care assistance. The facility has recurring problems with nutrition and dietary services, fire safety systems, and medication management that persist across multiple surveys from 2023-2025. While all deficiencies show correction dates, the repeated violations in critical care areas and high complaint volume suggest ongoing quality concerns families should carefully evaluate.
Jan 9, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Mar 27, 2025Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Feb 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 17, 2025Complaint3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jan 10, 2025Routine23
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Keep all essential equipment working safely.
Apr 4, 2024Routine25
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Ownership & Operations
Who Operates This Facility
Lemont Nursing & Rehab Center
for profit
Chain Affiliation
Extended Care Clinical
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 3 of 12
Ownership & Management
Owners
Rothner Health Ventures G II, LLC
Owner · Organization
Adams Vales Accumulation Trust
Owner (parent company) · Organization
Daniel Rothner Accumulation Trust
Owner (parent company) · Organization
Kathryn Vales Accumulation Trust
Owner (parent company) · Organization
Kimberly Vales Accumulation Trust
Owner (parent company) · Organization
Melissa Rothner Accumulation Trust
Owner (parent company) · Organization
Rachel Rothner Accumulation Trust
Owner (parent company) · Organization
William Rothner Accumulation Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit lemontcenter.com
Medicare data downloads
Original nursing home datasets
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