Aliya of Palos Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 11.0)
- High staff turnover (52%)
- High RN turnover (54%)
Bottom 25% in IL · Below recommended RN staffing · Worst in ALIYA HEALTHCARE chain · $365,884 in fines
What this means for your family
While Aliya of Palos Park has a strong therapy department and some highly dedicated staff members, the recurring reports of neglect and slow response times are significant red flags. If you are considering this facility, we strongly recommend unannounced visits during weekends or evenings to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
53 reviews on Google“Aliya of Palos Park receives highly polarized feedback, with some families praising the facility's cleanliness and dedicated nursing staff, while others report severe neglect and poor management. Common criticisms include significant understaffing, slow response times to call lights, and poor food quality, with several reviewers alleging that residents were left in soiled diapers for extended periods. Families considering this facility should be aware of these recurring concerns regarding basic hygiene and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Specific nurses and CNAs noted for compassion
- Welcoming atmosphere for visitors
Concerns
- Severe understaffing and slow response to call lights (mentioned by 12 reviewers)
- Inadequate hygiene care (soiled diapers, bedsores) (mentioned by 9 reviewers)
- Poor food quality and presentation (mentioned by 7 reviewers)
- Lack of communication between staff and family (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given the current staffing levels, what is your specific protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 3Can you walk me through the current process for monitoring skin integrity and hygiene to ensure residents remain comfortable and avoid complications like bedsores?
- 4I understand the facility has faced recent challenges with dining services; what steps are you taking to improve the quality, nutrition, and presentation of the meals served?
- 5How does your nursing team manage medication administration to ensure accuracy and consistency for residents with complex health needs?
- 6What specific activities or social programs are currently in place to keep residents engaged and connected with the community throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT are probably the best i have ever experienced. I was a patient for over 30 days.”
“My grandmother was sent to Aliya in Palos Park for rehab after breaking her hip, and our experience was heartbreaking. She stayed there for about 2–3 weeks, and it was clear the facility was severely understaffed and poorly managed.”
“My Dad has been here for 2 weeks. This is a very difficult job, but the staff are very caring and kind. They treat my Dad with dignity and kindness.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous reports triggering complaints against this facility, with 19 complaint-based deficiencies spanning multiple surveys. The most recurring problems involve accident prevention and safety supervision, appropriate treatment and care delivery, and medication management including significant medication errors. While all deficiencies show correction dates, the persistent pattern of safety issues and treatment concerns across recent surveys (through November 2025) suggests ongoing challenges requiring careful family evaluation.
Nov 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 25, 2025Routine25
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jul 31, 2025
$78,430
Payment Denial
Jul 31, 2025
22-day denial
Fine
Apr 25, 2025
$20,426
Fine
May 17, 2024
$152,425
Payment Denial
May 17, 2024
44-day denial
Fine
Jan 30, 2024
$103,604
Ownership & Operations
Who Operates This Facility
Aliya of Palos Park
for profit
Chain Affiliation
Aliya Healthcare
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 9 of 9 (Worst)
Ownership & Management
Owners
Aliya Five Holdings LLC
Owner · Organization
Aliya Five Member a LLC
Owner (parent company) · Organization
Haven Capital LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit aliyahc.com
Medicare data downloads
Original nursing home datasets
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