Victorian Village Hlth & Well
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
While the facility is frequently praised for its modern environment and effective rehab therapy, there is a recurring pattern of inconsistent care when family members are not present. We strongly recommend visiting during off-hours and asking management specifically about their protocols for call-light response times and medication administration oversight.
Google Reviews
Google Reviews
21 reviews on Google“Victorian Village Health & Wellness receives highly polarized feedback, with many families praising the rehab therapy and nursing staff for their compassionate care, while others report serious concerns regarding neglect and poor communication. While several reviewers highlight a clean, modern environment and effective recovery support, multiple negative reports cite significant delays in call-light response times and unprofessional conduct by staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and skilled nursing staff
- Clean and modern facility environment
- Strong support for post-surgical recovery
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Neglectful care when family is not present (mentioned by 2 reviewers)
- Poor quality or limited food options (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With the current staffing levels, what is your internal protocol for ensuring call lights are answered promptly during peak hours?
- 3Since medication management is a key focus for your team, could you explain the process for ensuring accuracy and timely administration for new residents?
- 4I see you have strong physical and occupational therapy programs; how do you balance those intensive sessions with opportunities for social activities and daily enrichment?
- 5What steps does the facility take to ensure consistent quality of care and resident engagement during the times when family members are not physically present?
- 6Could you walk me through your process for monitoring nutritional needs and how you handle resident feedback regarding the daily menu options?
Personalized based on this facility's data
Key Review Excerpts
“It often took the nurse's aides 20 to 30 minutes to answer a call light and then after they did I waited a few hours after that one time for some Tylenol.”
“From the beginning of her stay till the end the staff kept us informed on what was going on with my mother. Any questions my brother or I had were answered quickly and with g”
“When family is present they’re friendly and make sure they’re attentive and make you think your loved one is being taken care of. They’re neglectful and sweep things under the rug when confronted.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Victorian Village shows a pattern of recurring deficiencies across multiple care areas, with families filing complaint reports that led to findings about resident privacy and documentation issues. The facility has ongoing problems with infection control, fire safety systems, and daily care assistance that have persisted across surveys from 2023 through 2025. While all deficiencies show correction dates, the repeated nature of issues in infection control, safety systems, and basic care quality suggests systemic challenges that families should carefully consider.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2025Routine6
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 5, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Sep 13, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Aug 31, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Victorian Village Hlth & Well
nonprofit
Ownership & Management
Owners
Rest Haven Illiana Christian Convalescent Home
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit providencelifeservices.com
Medicare data downloads
Original nursing home datasets
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