Franciscan Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 42 Google reviews
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What this means for your family
Franciscan Village offers a vibrant community for independent living with excellent activity programs, but families should be cautious regarding the dining services and nursing responsiveness. We recommend scheduling a tour during a mealtime to sample the food and asking specifically about current nurse-to-patient ratios in the rehab wing to ensure your loved one's needs will be met promptly.
Google Reviews
Google Reviews
42 reviews on Google“Franciscan Village receives polarized feedback, with many independent living residents and their families praising the friendly staff and engaging activity programs. However, significant concerns persist regarding the quality and nutritional value of the dining services, as well as reports of understaffing and slow response times in the rehab and nursing wings. Prospective families should carefully evaluate the specific unit their loved one will occupy, as experiences vary significantly between independent living and higher-acuity care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate staff
- Engaging activity and life enrichment programs
- Convenient on-site therapy services
- Clean and well-maintained independent living apartments
Concerns
- Poor quality, unappealing, and unhealthy food (mentioned by 5 reviewers)
- Understaffing and slow response to call lights (mentioned by 3 reviewers)
- Poor communication and lack of transparency from administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active life enrichment program; could you walk us through a typical daily schedule for a resident and how you encourage participation?
- 2We understand that dining is a major part of the resident experience; what steps are you currently taking to improve the variety and nutritional quality of the meals served?
- 3With your current staffing levels, what is your standard protocol for responding to call lights, and how do you ensure residents receive timely assistance?
- 4I see that your team is quite active in responding to online feedback; how do you use that family input to improve communication and transparency between your administration and our family?
- 5Given your on-site therapy services, how do you coordinate with the nursing staff to ensure a resident's medical care plan is seamlessly integrated with their daily physical recovery?
- 6With 10 recent state health inspections noted, could you share how you are proactively addressing those specific areas to ensure the highest standard of safety for your residents?
Personalized based on this facility's data
Key Review Excerpts
“The team there really cares about the residents there you can see proof of that with all of the activities that are going on at Franciscan Village”
“My mom has been living in the Independent Living bldg now for almost 3 years. The staff that works there have always been very kind and helpful. HOWEVER, every single day my mom tells me how AWFUL the food is there.”
“The entire staff was always cheerful and happy to meet his needs. My husband experienced outstanding care. Every person we encountered was wonderful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed a complaint about accident hazards at Franciscan Village, and the facility shows persistent issues across multiple surveys with medication management, nutritional care, and infection control being the primary recurring problems. While all deficiencies show correction dates, the same care areas appear repeatedly across the four-year period, suggesting ongoing challenges in maintaining consistent standards in these critical areas.
Aug 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 21, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 9, 2024Routine16
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 19, 2023Routine15
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Sep 9, 2022Routine9
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Aug 21, 2025
$22,260
Payment Denial
Aug 9, 2024
20-day denial
Ownership & Operations
Who Operates This Facility
Franciscan Village
nonprofit
Chain Affiliation
Franciscan Communities
6 facilities nationwide
Chain avg rating: 4.2/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Franciscan Sisters of Chicago Services Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit franciscanministries.org
Medicare data downloads
Original nursing home datasets
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