Legends Care Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (60%)
- High RN turnover (75%)
Bottom 25% in OH · Below recommended RN staffing · $313,640 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility has a stark divide in user experiences, making it essential to conduct an in-person tour to verify cleanliness and safety standards yourself. Pay close attention to the condition of furniture and equipment, and ask management directly about their protocols for fall prevention and how they handle family concerns, as these are the primary areas of conflict reported by other families.
Google Reviews
Google Reviews
23 reviews on Google“Legends Care Rehabilitation and Nursing Center receives polarized feedback, with many reviewers praising the staff's kindness and the facility's holiday atmosphere, while others report severe neglect and poor hygiene. Families considering this facility should be aware of significant concerns regarding patient safety, cleanliness, and responsiveness to family inquiries. While some visitors describe a welcoming environment, others have documented distressing experiences involving falls and a lack of professional care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean and festive facility environment
- Effective rehabilitation therapy team
- Welcoming atmosphere for visitors
Concerns
- Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
- Negligent patient care and lack of communication with families (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does your team ensure that residents receive consistent, personalized attention throughout the day and night?
- 2I noticed some feedback regarding communication; could you walk me through your standard process for keeping families updated on their loved one's health status and care plan changes?
- 3With 15 recent health inspection deficiencies, what specific steps is the facility taking to address these findings and improve the overall quality of care?
- 4I see that the facility is praised for its festive environment; what kind of daily activities or social programs are available to keep residents engaged and active?
- 5What is your protocol for maintaining facility cleanliness and addressing maintenance requests to ensure a comfortable living environment for all residents?
- 6How does your medical team coordinate emergency care, and what is the typical response time for addressing urgent health concerns for residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff was magnificent. The facility was clean and decorated for the holidays!! Made us feel loved”
“This is the worst place to take someone you love! Unfortunately I couldn’t rate it any lower! They have no clue what is going on, do not care for their patients! Had a loved one here they let him fall out of bed.”
“Legends is a great facility with staff that care about their residents. Everyone I have encountered from housekeeping all the way up to administration have all been kind and helpful. The therapy team is wonderful as well!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Over half of this facility's 85 deficiencies were triggered by family complaints, signaling recurring problems with resident protection, medication management, and infection control. Most concerning are the January 2026 deficiencies that remain uncorrected, including medication error rates exceeding 5% and failure to notify families of resident incidents. While older issues appear resolved, the pattern of repeated violations in abuse prevention, medication safety, and basic care standards suggests ongoing challenges families should investigate thoroughly before choosing this facility.
Mar 10, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 22, 2026Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Jun 5, 2025Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 20, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jul 16, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 20, 2025
$226,109
Fine
May 14, 2024
$91,005
Payment Denial
May 14, 2024
34-day denial
Ownership & Operations
Who Operates This Facility
Legends Care Rehabilitation and Nursing Center
for profit
Chain Affiliation
Northwood Healthcare Group
6 facilities nationwide
Chain avg rating: 2.4/5 · Rank 5 of 7
Ownership & Management
Owners
Northwood Healthcare Operating Holdings LLC
Owner · Organization
Dreifus, Ethan
Owner
El-Northwood LLC
Owner (parent company) · Organization
Northwood Healthcare Managing Member LLC
Owner (parent company) · Organization
Northwood Healthcare Member LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit legendsnwh.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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