Hanover Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 8.0)
- High staff turnover (56%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · $84,143 in fines
What this means for your family
While the facility offers strong rehab and activity programs, the high frequency of reports regarding neglect and medication errors is concerning. Families should exercise extreme caution, verify the facility's current state inspection records, and ensure they have a plan for frequent in-person monitoring if choosing this location.
Google Reviews
Google Reviews
23 reviews on Google“Hanover Healthcare Center receives highly polarized reviews, with significant concerns regarding understaffing, neglect, and poor communication. While some families report positive experiences with specific staff members and rehab services, multiple reviewers have documented serious issues including medication errors, delayed response times for basic needs, and even formal state health complaints.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Effective rehab therapy programs
- Active life enrichment and activities
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 5 reviewers)
- Poor communication and lack of returned phone calls to families (mentioned by 4 reviewers)
- Inconsistent or missed medication administration (mentioned by 3 reviewers)
- Neglect of basic patient needs and hygiene (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed difficulty reaching staff, what is the best protocol for ensuring we receive timely updates on our loved one's condition?
- 2With 18 recent state violations on record, what specific steps is the leadership team taking to improve oversight and ensure consistent quality of care?
- 3I understand medication management is a high priority; could you walk me through your current system for ensuring medications are administered accurately and on time?
- 4Since staffing levels can impact response times, how do you manage call-light requests to ensure residents receive prompt assistance when they need it?
- 5I've heard positive things about your life enrichment programs; could you tell me more about the current activities and how you encourage residents to participate?
- 6Regarding the concerns about hygiene and basic needs, what internal audits or daily checks do you have in place to ensure every resident receives consistent personal care?
Personalized based on this facility's data
Key Review Excerpts
“The state investigated and cited the facility for improper care (Complaint #0H000153869-public record). Please go read this. You’d think it was a terrible movie.”
“There were times my daughter had to wait over and hour for someone to put her on a bedpan. One night there was only one nurse on the floor daughter had to wait forever for meds.”
“Residents enjoy numerous activities daily to stimulate their mind. Therapy is amazing and always pushes the Residents to their highest ability.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Family complaints have triggered nearly half of the 83 deficiencies at this facility, with repeated issues in abuse/neglect protection, infection control, and care quality. Problems with responding to alleged violations and maintaining infection prevention programs persist across multiple surveys from 2023 to 2025, indicating ongoing systemic challenges despite reported corrections.
Mar 17, 2026Complaint7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 25, 2025Complaint9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Apr 9, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 4, 2025Complaint1
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Oct 24, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 23, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 19, 2024
$61,191
Fine
Dec 12, 2023
$22,952
Ownership & Operations
Who Operates This Facility
Hanover Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 89 of 121
Ownership & Management
Owners
Consolidated Op Co., LLC
Owner · Organization
Consolidated Health Holdings, LLC
Owner (parent company) · Organization
Consolidated Health LLC
Owner (parent company) · Organization
Ne Baker Holdings, LLC
Owner (parent company) · Organization
The Stephen L. Rosedale 2012 Spousal Trust
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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