Nursing HomeMedicaid

Altercare of Navarre Ctr for Rehab & Nrsg Care

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

517 Park Street Nw, Navarre, OH 44662|99 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 92 Google reviews

(330) 879-2765 Directions Website

Street View

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What this means for your family

While many families report excellent rehab outcomes and compassionate care, there is a persistent pattern of understaffing and neglectful hygiene practices. We strongly recommend visiting during off-hours or weekends to observe staffing levels yourself and asking specifically about their protocols for medication administration and call-light response times.

Google Reviews

92 reviews on Google

“Altercare of Navarre receives highly polarized feedback, with many families praising the compassionate, dedicated staff and effective rehab therapy, while others report severe neglect and hygiene issues. Critical concerns consistently focus on understaffing, slow response times to call lights, and failures in basic patient care such as hygiene and medication management. Families considering this facility should be aware of these significant inconsistencies in care quality.”

Quality Themes

Tap a score for details

Strengths

Compassionate and dedicated nursing staff
Effective physical and occupational therapy
On-site dialysis services
Welcoming and friendly atmosphere

Concerns

Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
Poor hygiene and lack of basic patient care (bathing, oral hygiene) (mentioned by 6 reviewers)
Medication management errors or delays (mentioned by 3 reviewers)
Unsanitary facility conditions and unpleasant odors (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 81 analyzed

⚡12 reviews posted between May 13, 2025 – May 15, 2025 · 12 were 5-star

⚡11 reviews posted between Aug 2, 2023 – Aug 4, 2023 · 10 were 5-star

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed the facility offers on-site dialysis, which is a great convenience; how do you coordinate that with the nursing team to ensure residents are comfortable before and after their sessions?
2With the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance with daily hygiene and bathing?
3I see that medication management is a key part of your care; could you walk me through your safety process for ensuring medications are administered accurately and on schedule?
4What steps are being taken to maintain the cleanliness and freshness of the living areas, as we want to ensure a comfortable and sanitary environment for our loved one?
5I noticed your team is active in responding to feedback online; how do you typically communicate with families when concerns arise regarding a resident's daily care or comfort?
6Since we are looking for an engaging environment, could you share some examples of the activities or social events currently being offered to help residents stay active and connected?

Personalized based on this facility's data

Key Review Excerpts

“The day nurses are great they were all great with my mother as well. The night nurses on the other hand need to be reevaluated. It is NOT OK to leave a man stripped of everything bed sheets, clothes laying there naked bc they are on Lasix and can't control when they have to pee.”

Family member · 2024★★☆☆☆

“My dad witch is 93 was there 3 weeks and we got him out as fast as we could. I think its a horrible place. Choose wisely.”

Family member · 2024★☆☆☆☆

“The staff was very communicative with changes with my grandfather and recommended an absolutely wonderful hospice service for him.”

Long-term resident's family · 2022★★★★★

Source: 92 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.71hrs

95%

Registered nurses for medical care

Total Nursing

4.00hrs

97%

All nurses + aides combined

Staff Turnover

60%

Lower is better (< 30% = good)

RN Turnover

57%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility40.9%

Worse than Avg

Here

40.9%

12.1%

28.2%

Stark

28.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility1.2%

Better than Avg

Here

1.2%

15.4%

9.4%

Stark

9.6%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility33.3%

Worse than Avg

Here

33.3%

19.5%

25.4%

Stark

29.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility3.5%

Better than Avg

Here

3.5%

14.4%

5.8%

Stark

8.1%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility85.9%

Worse than Avg

Here

85.9%

95.5%

94.5%

Stark

95.0%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility7.3%

Mixed vs Avgs

Here

7.3%

15.3%

6.9%

Stark

9.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility36.4%

Worse than Avg

Here

36.4%

81.8%

78.4%

Stark

71.9%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility45.7%

Worse than Avg

Here

45.7%

79.7%

75.6%

Stark

71.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.2%

Stark

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Well below state avg (10.1)

14 complaint-triggered

Families have filed 18 complaints triggering federal inspections at this facility, raising significant concerns about care quality. The facility shows persistent problems with wound care and pressure ulcer prevention, medication management, and infection control across multiple years. While all violations have correction dates, the recurring nature of issues in core care areas like wound treatment and medication safety, combined with the high volume of family complaints, suggests ongoing quality challenges that warrant careful consideration before placement.

Jul 15, 2025Complaint1 finding

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 30, 2025Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0760Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 2, 2025Complaint2 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 28, 2024Complaint2 findings

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jul 18, 2024Routine5 findings

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 23, 2024Complaint1 finding

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Altercare of Navarre Ctr for Rehab & Nrsg Care

Organization Type

for profit

Chain Affiliation

Chain Name

Altercare

Chain Size

22 facilities nationwide

Chain avg rating: 3.3/5 · Rank 17 of 22

Ownership & Management

Owners

Tsg Nursing Centers, INC

Owner · Organization

100%

Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer