Nursing HomeMedicaid Medicare 5-star

Vienna Springs Health Campus

Strong Medicare quality ratings; public reviewers often praise warm, attentive nursing and care staff. Still worth an in-person visit.

2510 Vienna Pkwy, Dayton, OH 45459|54 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.8/5

based on 39 Google reviews

(937) 741-7896 Directions Website

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What this means for your family

Vienna Springs Health Campus has a strong overall Medicare rating. Public reviewers frequently mention: warm, attentive nursing and care staff and clean, modern, and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

69 public Google reviews available

Vienna Springs Health Campus is widely praised for its modern, clean facilities and a dedicated staff that many families describe as compassionate and attentive. While the majority of reviews highlight excellent rehab services and a welcoming environment, a few families have raised concerns regarding inconsistent staffing levels and maintenance issues in independent living units. Overall, it is viewed as a high-quality option for both short-term rehabilitation and long-term care.

Quality Themes

Tap a score for details

Strengths

Warm, attentive nursing and care staff
Clean, modern, and well-maintained facility
Effective physical and rehab therapy teams
Strong focus on resident socialization and activities

Concerns

Inconsistent staffing levels leading to delayed care (mentioned by 2 reviewers)
Maintenance and safety issues in independent living units (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 69 analyzed

⚡10 reviews posted between Aug 4, 2025 – Aug 7, 2025 · 10 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed how much the management engages with the community online; how do you typically incorporate family feedback into your daily care plans?
2With such a high rating for your therapy and rehab teams, how do you tailor physical therapy to help a resident regain their specific mobility goals?
3We want to ensure our loved one is always attended to; what steps are being taken to ensure consistent staffing levels during the night and weekend shifts?
4The facility looks very clean and modern, but are there any ongoing maintenance or safety updates planned for the living units?
5What kind of social activities or group outings do you offer to help residents stay connected and active with one another?
6In the event of a sudden medical change or an emergency after hours, what is the specific protocol for notifying the family and coordinating care?

Personalized based on this facility's data

Key Review Excerpts

“The staff treated him with patience, dignity and genuine compassion. They took the time to understand his needs, his personality and what would help him and my mom feel supported during a difficult time.”

Long-term resident's family · 2026★★★★★

“The Nurses and staff did everything in their power to care for him and keep him safe until other arrangements could be made for him. They themselves advocated for him as the patient and us as the family to the hospital about this poor decision to transfer him from the hospital in his condition.”

Long-term resident's family · 2023★★★★★

Source: 69 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.64hrs

85%

Registered nurses for medical care

Total Nursing

3.91hrs

95%

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

14%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility11.2%

Better than Avg

Here

11.2%

12.8%

30.1%

Montgomery

39.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.7%

Montgomery

89.1%

Residents on antipsychotic medication

↓ Lower is better

This Facility5.0%

Better than Avg

Here

5.0%

15.4%

8.8%

Montgomery

9.0%

Residents needing more daily help over time

↓ Lower is better

This Facility3.9%

Better than Avg

Here

3.9%

13.9%

5.3%

Montgomery

5.3%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.5%

Montgomery

90.3%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility28.8%

Worse than Avg

Here

28.8%

19.5%

25.5%

Montgomery

26.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

82.0%

78.5%

Montgomery

73.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility94.0%

Better than Avg

Here

94.0%

79.8%

75.6%

Montgomery

72.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.2%

Montgomery

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

7findings in history

Latest survey: 3 · well below OH avg (10.1)

4 complaint-triggered findings

Vienna Springs has concerning complaint patterns with families reporting issues in multiple care areas including daily living assistance, safety supervision, and incontinence care across recent surveys. Most deficiencies involved quality of care issues, with additional problems in medication management, food safety, and fire drills. While the facility has corrected identified issues, the multiple family complaints suggest ongoing care quality concerns that warrant careful evaluation during visits.

Dec 10, 2025Complaint1 finding

0755Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Feb 11, 2025Routine3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Apr 23, 2024Complaint2 findings

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Feb 29, 2024Complaint1 finding

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vienna Springs Health Campus

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 120 (Highest rating)