Kingston of Miamisburg
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehab programs, which many families credit for successful recoveries. However, there are recurring, serious reports of neglect and slow response times, particularly during weekends or off-hours. We strongly recommend performing unannounced visits and speaking directly with current residents' families to gauge the consistency of care.
Google Reviews
Google Reviews
72 reviews on Google“Kingston of Miamisburg receives highly polarized feedback, with many families praising the physical therapy department and compassionate long-term care staff, while others report severe concerns regarding neglect and poor communication. While several reviewers describe the facility as clean and welcoming, multiple negative accounts highlight issues with call light response times, hygiene, and medication management. Families considering this facility should conduct thorough, unannounced visits to assess the current quality of care firsthand.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Clean and well-maintained facility
- Compassionate and attentive long-term care staff
- Helpful administrative support for insurance/billing
Concerns
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Poor hygiene and lack of assistance with basic needs (mentioned by 4 reviewers)
- Inconsistent care quality with agency or weekend staff (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of timely assistance, what is your current protocol for responding to call lights, and how do you ensure residents receive help promptly, especially during nights or weekends?
- 2I noticed that medication management is a key focus area for your team; what specific safety checks and oversight measures are in place to prevent errors and ensure residents receive the correct dosages?
- 3With the physical therapy team being a standout strength here, how do you integrate their expertise into the daily routine for residents who need ongoing support with mobility and basic self-care?
- 4How do you maintain consistency in the quality of care provided by your staff, particularly when transitioning between weekday teams and weekend or agency personnel?
- 5I see that you engage with feedback online; how do you use input from families to improve the dining experience and ensure that nutritional needs are being met effectively?
- 6What is your process for ensuring that residents receive consistent support with daily hygiene and personal care needs throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and other staff took great care of her. I made a point to stop in unannounced at different times. She was not the easiest patient to deal with but she made friends with various staff members. She was always clean, dressed & in good spirits when I visited.”
“Kingston did right by my mom, they had her really working on climbing stairs. My mom had replacement knee surgery in July and had been struggling ever since.”
“My mother's food was left on her tray for 2 1/2 hours with water spilt in her food and had a soiled diaper on that had been on her for awhile. I had to complain about it. On 03/25/19 my mother called me complaining no one answered her call light and she was hurting.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring safety and maintenance problems, with families filing multiple complaints about care quality. Fire safety systems, electrical issues, and building maintenance appear repeatedly across surveys from 2019 to 2023, suggesting ongoing infrastructure challenges. Recent complaints involved medication management, wound care, and discharge procedures. While all deficiencies show correction dates, the pattern of repeated safety violations in core areas raises concerns about sustained compliance.
Sep 19, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jun 12, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Oct 19, 2023Routine20
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2023Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Mar 5, 2020Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Feb 7, 2019Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Kingston of Miamisburg
for profit
Chain Affiliation
Kingston Healthcare
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 4 of 6
Ownership & Management
Owners
Kingston Healthcare INC
Owner · Organization
Nichols, Christine
Owner (parent company)
Rumman, George
Owner (parent company)
Wolfe, Elizabeth
Owner (parent company)
Wolfe, Frederica
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit kingstonofmiamisburg.com
Medicare data downloads
Original nursing home datasets
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