Las Alturas Nursing & Transitional Care
Strong Medicare quality ratings; families often praise spotlessly clean and well-maintained facility. Still worth an in-person visit.
based on 225 Google reviews
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What this means for your family
This facility is an excellent choice if your primary concerns are cleanliness and a welcoming, friendly atmosphere. However, you must closely monitor medication administration and night-shift responsiveness, as multiple families have reported critical failures in these specific areas.
Google Reviews
Google Reviews
225 reviews analyzed“Families generally praise the facility for its exceptionally clean environment and the warm, professional demeanor of the nursing and administrative staff. However, there are serious, recurring allegations regarding medication errors, neglectful hygiene care, and poor responsiveness to emergency call buttons during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Spotlessly clean and well-maintained facility
- Friendly and compassionate nursing staff
- Welcoming and professional administration
- Secure and peaceful atmosphere
Concerns
- Negligence in medication management and monitoring (mentioned by 2 reviewers)
- Unresponsive staff to emergency call buttons during night shifts (mentioned by 2 reviewers)
- Delays in hygiene care and soiled patient care (mentioned by 2 reviewers)
- Inconsistent communication from admissions and administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated, repetitive responses that rely on specific brand slogans like 'Make Lives Better' and 'best-in-class care.' While they personalize the responses with the reviewer's name, the core of the message is almost always a copy-paste script.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility is; what specific protocols do you have in place to ensure this level of cleanliness is maintained daily?
- 2We noticed the administration is very active in responding to feedback; how does the leadership team typically communicate important updates or changes to families?
- 3Could you walk us through the specific process the nursing team uses to ensure medications are administered accurately and monitored closely throughout the day?
- 4What is the protocol for responding to call buttons during the night shift to ensure residents are attended to promptly if they need help?
- 5How does the care team manage daily hygiene routines and personal care to ensure every resident's needs are met in a timely manner?
- 6What kind of daily activities or social programs are available to keep the residents engaged and part of the community life here?
Personalized based on this facility's data
Key Review Excerpts
“The entire facility was spotlessly clean, which made my experience even more enjoyable. I really appreciate it when cleanliness is a very top priority.”
“From being an Excellent Start here at las Alturas nursing home , it ended on disaster, they failed her on monitoring her meds and went into unconscious stage for a week and 1/2”
“My grandmother was sent to the laredo location for physical therapy. She was there for one night and we knew we could not leave her there. My grandmother sat in her urine for 2 hrs after a staff member came in and said he would be right back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 11 deficiencies across recent surveys, including 7 triggered by family complaints. The most recurring issues involve medication management, care planning, and infection control. Problems include failure to report suspected abuse, inadequate pharmaceutical services, and poor communication with families about resident conditions. While all deficiencies show correction dates, the high number of complaint-driven citations suggests ongoing care quality concerns that families should investigate thoroughly before choosing this facility.
Mar 1, 2026Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Feb 11, 2026Routine11
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 21, 2024Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 21, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 31, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Val Verde County Hospital District
for profit
LAREDO OPERATOR 2, LTD
UBALDO SANTANA
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 9 of 27
Ownership & Management
Owners
Val Verde County Hospital District
Owner · Organization
Fellbaum, Ernest
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Studer, Stanley
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Von Dohlen, Christopher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Von Dohlen, Patrick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Von Dohlen, Teresa
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Von Dohlen, Timothy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
225 reviews from families & visitors
Official Website
Visit lasalturasnursing.com
Medicare data downloads
Original nursing home datasets
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