Nursing HomeMedicaid Investigative

Laredo West Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1200 E Lane St, Eastern Division · Laredo, TX 78043|188 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 54 Google reviews

(956) 722-0031 Directions Website

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6/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (1/5 stars)
Low staffing rating (2/5 stars)
Above-median deficiencies (13 vs median 8.0)
High staff turnover (52%)
High RN turnover (58%)

Bottom 25% in Texas · Below recommended RN staffing · Worst in WELLSENTIAL HEALTH chain · $49,719 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its physical therapy and compassionate nursing, making it a strong candidate for rehabilitation. However, families should closely monitor staffing levels and hygiene standards, as some recent reports indicate issues with neglect and unattended patients during busy periods.

Google Reviews

54 reviews analyzed

“Families often praise the facility for its compassionate nursing staff and highly effective physical therapy department, particularly for rehabilitation success. However, some reviewers have reported serious concerns regarding understaffing, neglect, and issues with laundry and food quality.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective rehabilitation and physical therapy
Clean and well-maintained environment
Respectful treatment of veterans

Concerns

Understaffing leading to patient neglect (mentioned by 2 reviewers)
Issues with food quality and meal variety (mentioned by 2 reviewers)
Loss of personal items or laundry issues

Rating Trends

Tap a year to see what changed

Distribution

How They Respond to Reviews

100%response rate

Good

The owner provides personalized responses to positive reviews, frequently using the reviewer's name and acknowledging specific details about their loved ones. For negative reviews, they use a standardized template to acknowledge the issue and provide a direct contact method for further discussion.

Questions for Your Tour

1I noticed how much the management values feedback through their responses to reviews; how do you currently use resident and family input to improve meal variety and dining options?
2Since many families appreciate the compassion of your nursing team, how do you ensure that every resident receives attentive care even during busy shifts?
3What specific steps are being taken to address the recent staffing levels to ensure no resident's needs are overlooked?
4Can you tell me about the laundry and personal item management process to ensure belongings stay safe and organized?
5How does the facility handle medical emergencies or sudden changes in health status during the overnight hours?
6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“Three years of care for my father and he never complained once. I would ask him if he wanted to come home with me and his answer was always “No this is my home” this always made me feel at ease when I would visit.”

Long-term resident's family · 2023★★★★★

“It's been great since I've been here I could hardly walk when I got here. Therapy really helped.me get back to where I was before.. All the staff have been great !”

Rehab patient · 2022★★★★★

“Nurses leave patient yelling for drinks and help and with soiled diapers!!! Nurses and staff really need training and more empathy for their patients”

Long-term resident's family · 2024★☆☆☆☆

Source: 54 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.59hrs

79%

Registered nurses for medical care

Total Nursing

3.06hrs

75%

All nurses + aides combined

Staff Turnover

48%

Lower is better (< 30% = good)

RN Turnover

47%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility83.7%

Worse than Avg

Here

83.7%

93.4%

96.9%

Webb

94.3%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.6%

Better than Avg

Here

6.6%

19.5%

18.4%

Webb

11.6%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility7.0%

Better than Avg

Here

7.0%

19.4%

14.2%

Webb

8.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.0%

Mixed vs Avgs

Here

1.0%

12.1%

2.5%

Webb

0.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.7%

Better than Avg

Here

5.7%

15.3%

14.9%

Webb

10.2%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility10.3%

Mixed vs Avgs

Here

10.3%

15.4%

9.4%

Webb

5.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility59.6%

Worse than Avg

Here

59.6%

81.8%

89.2%

Webb

87.7%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility72.7%

Worse than Avg

Here

72.7%

79.7%

88.0%

Webb

91.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility6.0%

Worse than Avg

Here

6.0%

1.6%

1.5%

Webb

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies

2penalties

Above state avg (9.1)

25 complaint-triggered

$49,719 in fines

This facility has a concerning pattern with 47 deficiencies across 12 surveys, including 26 complaint-triggered violations where families filed reports about care issues. The most recurring problems involve infection control, accident prevention and safety, and medication management. Issues with protecting residents from abuse and neglect appear multiple times, including recent violations in 2025. While all deficiencies show correction dates, the persistent pattern of similar problems suggests ongoing care quality challenges that families should carefully evaluate.

Feb 18, 2026Complaint1 finding

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 10, 2026Complaint2 findings

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 5, 2025Complaint1 finding

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 14, 2025Complaint3 findings

0760SevereCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Apr 3, 2025Routine13 findings

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741ModerateCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511ModerateCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0911ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0929ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0291MinorCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0374MinorCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Minor

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Apr 3, 2025Complaint3 findings

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0693MinorCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Federal Penalties

Fine

Aug 14, 2025

$8,281

Fine

Feb 10, 2024

$41,438

Ownership & Operations

Who Operates This Facility

Owner / Operator

Uvalde County Hospital Authority

Organization Type

for profit

Management Company

REGENCY IHS OF WEST LAREDO LLC

Administrator

DARIO MARTINEZ-PURATA

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 66 of 67 (Worst)

Ownership & Management

Owners

Uvalde County Hospital Authority

Owner · Organization

100%

Regency Ihs of West Laredo LLC

Owner · Organization

Dekowski, Donovan

Owner

Martinez-purata, Dario

Owner

Ortiz, Ana

Owner

Trevino, Victor

Owner

Csv Rhea Management Holdco, LLC